Apple music on iOS 9.2 "Media Format not supported"

I get "failed to open, this format support don't is not supported" error message when I try to listen on my WIFI network.  It works very well on the 4G cell phone. It seems I'm not the only one to experience this. Does anyone know how to fix this?

Hi, jchong.

Please visit Apple support communities.

I understand that you receive an error when you attempt to play media on Apple music.  Let's start by going through the steps involved in iOS in the article below.

Advanced steps for fixing problems with the iTunes Store connection

Since Apple music works when you are connected to the cellular data network, the next step would be your Wi - Fi network troubleshooting.  You can also make sure that your Wi - Fi network settings have been optimized by the following recommended settings.

TCP and UDP ports used by Apple software

Recommended settings for the WiFi routers and access points

See you soon

Tags: Apple Music

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