BlackBerry smartphones Please HELP - error message, re ringtone format "not supported".

Similar Questions

• BlackBerry Smartphones please help me with my BB Storm 2

  Hi fellow messengers,.

  I'm having a problem with my BB browser. My unit is BB Storm2 9550.  My browser does not work everytime I visit a particular site. He tells me that I am currently on a service plan that requires a WiFi connection. However, I am connected to Wifi. Wifi works really well. My friends are able to browse using the connection with their own phones. He also tells me that I am connected to Wifi, but my browser tells me that am not.  I only feel it now and its bothers me for two days. Ive tried another wifi spot, but then I always get the same problem.

  The strange thing is that whenever I'm

  in my FB app (via my social BB connection), and then I decided to press the option that says go to FB Mobile, there is no problem. I know what his FB mobile, it works only if you are connected to WIFI. And Yes, it worked for me. But, when I go to the browser and type the domain, www.google.com, it never worked...

  Please help me solve this problem.

  Thank you!

  Just checkin, OK?

  My dear sweet companions experts have been berating me for a long time wandering on several of my links... (Hellllooo... BIFOCALS?  )

  I have a 9550 Storm so please open your browser, press the menu key > options > cache operations and everything clear.

  Back to Homepage > main menu options > list your options of confutation of browser, even for General properties.

  If we cannot see an anomaly in software we can make (Advanced) WIFI diagnostics and diagnostic of Mobile phone network services,

  Thank you

  Bifocals

  KB13299 Use the tool of diagnosis Wi - Fi (advanced only)

  BlackBerry Storm2 Series - 5.0 - user - 292 Guide

  Your mobile network diagnostic

  Now your answer is here at the end, but you should really keep

  cleaning of ordinary memory, service books, etc.

  Have a great day!

  

  KB14394 When you try to access a web site on the BlackBerry smartphone, the following error message appears: "this is a Wi - Fi service. Please make sure that your device is equipped with an active WiFi connection and try again. »

• BlackBerry smartphones please help me

  HY,

  Translation by Google:

  Everything began to be replaced by an old mobile Blackberry Curve 9300 for a new 9300
  Initially, I connect my old laptop to perform a backup.
  I connect the new and restored with the old backup.
  And starting problems:
  Initially I have found all my applications, after a ride on this forum B and am active Blackberry option. I thought that I had on my old laptop...
  But I'm still all of the missing Blackberry universe.

  I connect my Blackberry Desktop, it tells me I can do an update from 5.0 to 1419 Pack Update pack 6.0 1879.

  But the problem and not the update bug.

  Following error message:

  An update to the Blackberry Desktop software component must be installed before proceeding. I'm okay then after seconds qqs:

  An error occurred during the update of your software
  The list of applications on your device is have been downloaded.

  However, I take things and I have zero reset my laptop with a factory reset.
  I past either directly through the laptop and the laptop tells me that there is no update available.
  So at the moment no update my software.

  Then I try to reopen a Blackberry ID session and still the problem:

  I know that my email user, I maintain the Blacberry ID confirmation email, but I forgot the password.
  I requested a new password, he asked me the secret question. I answer and it crashes with the following messages:

  You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been blocked for 15 minutes.
  or else
  You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been locked. If you have forgotten your password, use her you forgot your password feature to select another.

  What should I do?

  Please help me!

  Hello and welcome to the community!

  You have a lot of questions... so it is difficult to separate. I'll try both, I think I can identify:

  Please see this post "sticky" for useful information about your situation BBID:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-world/how-to-regain-access-to-your-BBID/TD-p/25467...

  I hope that this information will be useful to you.

  With respect to the update/reload of your operating system, the easiest way is on a PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones, please help me! I want to cry already... :(

  my blackberry has frozen, it does not work, the keyboard does not work. It is not no matter what signal, I can't receive any more text messages and phone calls! He just spent 30 minutes ago. I delete a theme then reboot happens and now it doent work. I keep the battery and still nothing happens it's just open, but the keys does not work... Please help me! I don't know what to do already... Please!

  It's for good. I love my phone and it makes me really sad... Please help me... What do I do?

  Please try this, your device in Mode safe start:
  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877

  Now, to ensure a stock THAT RIM BlackBerry Theme is selected. and try to restart the device.

• BlackBerry Smartphones - untrapped exception error message: webkit shared instance unavailable: null

  I was browsing a website via google when the page is empty and the above message came. I can access is no longer browsing the internet on my blackberry just got the message.

  I don't know if I'm on track to restart MDS connection service, after looking at the help sections? Only problem is that I have not the slightest idea how to do this.

  Interestingly, I can still access my facebook and ebay apps just won't use google or internet browser.

  Any help much appreciated.

  Hi mollypiper

  Welcome to the Forums of the BlackBerry Support

  Have you recently installed a new application on your device? If you then uninstall or undo the changes that you did before this error appeared on your device. Also, try these steps and see if that helps:

  1 - Save your pocket computer.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Expect an enrollment message arrives in your Inbox for each e-mail address you have.

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Or you can call your service provider for further assistance. Try it and tell us.

• BlackBerry Smartphones emails and Error Messages

  Hello world

  I love my 8900 but recently is has started to make me mad for two reasons and I wonder if you can help.

  • I continue to receive emails, and it is said in the subject: RIM_bca28a80-e9c0 - 11 d 1-87fe-00600811c6a2. These emails are sent by: [email protected]

  How can I stop coming through.

  • At least once a week, my screen goes white with data error message and I have to restart the phone. Any ideas why this is?

  Thank you all for your help.

  LEA

  Article ID: KB21849 Network@etp messages have been received in the mail and on the BlackBerry smartphone application

• BlackBerry smartphones please help me I can't live without my BB

  My BB Curve 8520 White Watch screen says App Error 523 and then at the bottom of this, there are highlighlighted Reset in black, by clicking on it, the phone restarts and do the same again. I removed the battery several times. Please help me

  Hey dubem747,

  Take a look at this help article to solve your App Error 523.

  "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

• BlackBerry Smartphones untrapped Exception error messages

  Hi nGuys,

  I was sent an email with a large attachment with it and now I can't access my emails or send texts?

  Whenever I try, I am presented with this error message: -.

  "Eception exception: java.long.array Indexoutofboundsexception' and an 'OK' button."

  When I click this, (in the vain hope that everything will be OK from here in, it disconnects from the app and I'm at square one!)

  That's why making the phone useless.

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  Little help would be greatly appreciated: -.

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  trevorburdett wrote:

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  That's an interesting statement... exactly how did you get that? As in, who did you call? RIM offers zero support to front line for BBs... only via the escalation of a carrier can you receive free support from RIM. You go through your carrier?

  Good luck and let us know!

• c:\\windows\system32\rundll.exe please help error message clueless me and computor's not workin right at all

  I have an error message on my desktop saying c:\\windows\system32\rundll.exe ive tried to download a tool to repair, but pc asking what program I want to open again theres none that can run it please help what I do

  Hello

  1. When you receive this error message exactly?

  Method 1:

  This problem occurs because of a missing or corrupted Rundll32.exe file.

  To resolve this issue, follow these steps:

  (a) put the CD ROM of Windows XP disc into the CD-ROM drive.

  (b) click Start and then click Run.

  (c) type expand X: \i386\rundll32.ex_ c:\windows\system32\rundll32.exe in the Open box, where X is the letter of your CD drive.

  (d) restart the computer

  Method 2:

  This problem can also be caused by a virus.

  You can download and run a full scan of the system using the Microsoft Safety Scanner and check if that helps.

  Microsoft safety scanner

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note:

  The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

• BlackBerry Smartphones Please HELP, my 9860 is nuked...

  Hi everyone, after the upgrade 2 apps yesterday my app world must restart, everything was air normally, but... When you try restarting my bb to finish a constant in the screen start (where the bar appears) and about 20% load, reboot again.

  When I connect to my mac, a show of window that need repair, but when I click in the button repair, then show me a message which said «cannot repair your device blackberry.»  ' not found software for your blackberry device, please check again later.

  Please help me, I can't do anything...

  Thanks in advance

  Finally I did it.

  The fundamental problem is Blackbery Desktop Software for Mac, it is not 100% compatible with blackberry support cause can never fix my bb.

  Solution for me:

  1 - install windows with bootcamp (not VM, a lot of problems with the USB ports)

  2 - Download Device Software for 9860 and BDS... obiusly for victory.

  3. connect the devices "WITH BATTERY", very important.

  4 - click on "Update".

  5 take a chance for the BB server answer... and give you good news about your software.

  6. install and all you want to do for the recovery of your bb.

  Please, RIM, GIVE the SUPPORT of United States FOR THE MAC USERS... SUPPORT REAL.

  Thanks to all to try to help me. !

• BlackBerry Smartphones Epocrates install error message "failure of tunnel.

  I tried to install the software of Epocrates.com. Pharmaceutical database for physicians. I get to the point where the software tries to "AutoUpdate" to complete the installation and I get the above error message. I spent an hour on the phone with the support of Epocrates, but could not solve the problem. Anyone who is familiar with this program install or have similar problems?

  Thank you

  Mike

  Thank you all for your suggestions. All your suggestions had been tried without success. However; When I added the Blackberry Email, for some reason, the problem itself. The program now works seamlessly.

• BlackBerry Smartphones please help, 9700 won't turn on

  As I was talking on my relatively new Bold 9700, she is just completely dead! The battery is charged but the screen and everything happened to be just black. It will not turn on. I removed the battery and put it back in and the only response that she led red coming for a few minutes then detach.

  Any suggestions please?

  Hi and welcome to the Forums!

  See this KB to see if any of the symptoms match yours:

  • KB18223 Behavior of the charge BlackBerry smartphone

  If the battery discharged spontaneously, that would actually cause for alarm. If your symptoms match something, then likely recommendation is to reload for a while (at least 2 hours, IMO) and then see if your BB is back to normal. If the behavior persists, consult a warranty evaluation.

  Good luck and let us know!

• BlackBerry Smartphones Roxio Manager (error message 1721)

  Model "BOLD"

  I have a few problems when installing the Desktop Manager v4.6 on Windows XP/SP3. I get the error message 1721 (pkg install incorrect) during installation even if the software finished installing. Later when I try to run Media Manager it crashes and almost crashes my computer. I downloaded a new version of the RIM website, UN-installed and made sure that the files have been removed and restarted the computer, but the same error.

  Does anyone have feedback on how to solve this problem.

  Thank you.

  Hi and welcome to the forums!

  I suggest you reinstall the Office Manager and Roxio

  I would suggest that you use the desktop clean uninstall the program.

  and the Roxio own uninstall program to remove everything in the registry

  and system folders. You can then create own versions of both:

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

  For the Office:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

  For Roxio: (XP system)

  http://KB.Roxio.com/content/KB/creator/000086CR

  (Vista)

  http://KB.Roxio.com/content//KB/creator/000127CR

• BlackBerry smartphones please help me update my BlackBerry Curve 8520 to OS4 for OS5

  "Error: ' this BlackBerry® Device Software Update includes new features and improvements to the BlackBerry® solution and, as such, is only available for users with a BlackBerry subscription. "To learn more about the BlackBerry® service, please visit www.blackberry.com/service."

  I try to upgrade and will not work!

  If you do not have an active BlackBerry data subscription on the device, you will need to disconnect all internet connections from PC, unplug the DSL cable or wireless connections.

  Then, run the manual upgrade with desktop software.

• BlackBerry smartphones please help W / BB 9650 "BOLD"

  Please help: I've had many BlackBerry & now I have the BlackBerry 9650 "BOLD" had problems with the phone for a month due to having to 'RECONNECT' before making a phone call, internet or SMS anybody going... Well I called my cell provider (Verizon) & got a hold of BlackBerry support, explains the problem with my BlackBerry & they told me there are two things which will be stop this problem "ONE" has been to make a master re - set 'SECOND' send new phone & I chose get the new phone & while you wait for a new phone I backed up everything on the desktop of Verizon Backupassistant & BlackBerry so I wish all expect Download new phone of everything 'BUT' password keeper (all passwords) & BlackBerry Messenger (Contacts) didn't get downloaded with the new phone... Is it possible to 'Recover' Keeper password and passwords & BlackBerry Messenger & Contacts 'Desk Top' Please help.

  Thank you

  stephensaz { BB PIN}

  EDIT: Personal information such as PIN for your safety are prohibited. Please see the guidelines of the user   under article ""be sure to." "

  Hello Stephensaz,

  Your old BlackBerry device has been activated on a BlackBerry Enterprise Server?