Apple support experience

Good afternoon

Last Monday, I decided to change my battery iPhone 5s.

I called phone apple support, and they told me that the best option is to go to a store official apple

After that apple send me an email, with the sense of an apple store more close to me and the cost of change, € 79.

This morning, I phone to the apple store and they give me an appointment this afternoon.

I go to the store that I let my phone and I pay in advance € 89 to change my battery, I come back 1 hour later, and the seller tell me that the iPhone has been broken for repair, and they send me a new iPhone in 7 days.

The problem is that my phone is a fundamental tool for my work

In short, I paid € 89, €10 more to the quote, and I have no phone at least 7 days.

Is this normal? A better solution might have to offer?

I don't know what to do

Can someone help me?

Thanks to all and sorry for my English

An Apple Store should have a replacement in stock to give you immediately.  Between the price and the period of 7 days, it seems that they have benefited from your pleasant nature.

Tags: iPhone

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