fake apple support keeps popping up

Tabs are open on my macbook, which are Apple support, but I did not open them. They say I have a problem with my system. The tabs that are open are asking me to download more Mac products. I know that they are not legitimate, I want to just get rid of these pages who keep the opening. How can I get rid of this problem?

You may have installed ad-injecting malicious software ("adware").

Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.

Save all data first.

If you are not already running the latest version of Mac OS X, update or upgrade in the App Store you risk adware remove automatically. If you are already using the latest version, please log off or restart the computer. Still, some types of malware will be deleted, not all. There is no such thing as the automatic removal of all possible malware, either by OS X third party software. That's why you can't rely on software to protect you.

If the malware is deleted in your case, you will still need to make changes to the way you use your computer to protect you from new attacks. Ask if you need advice.

If the malware is not removed automatically, see below.

This simple procedure to detect any type of adware that I know. Disabling is a procedure distinct and better still.

Some legitimate software is funded by advertising and may display advertisements in its own windows or in a web browser while it is running. It's not malware and it may not appear. In addition, some Web sites display advertising intrusive popup that can be confused with adware.

If none of your web browsers work well enough to carry out these instructions, restart the computer in safe mode. The malware will be disabled temporarily.

Step 1

Please triple - click on the line below on this page to select it, and then copy the text to the Clipboard by pressing Control-C key combination:

~/Library/LaunchAgents

In the Finder, select

Go ▹ go to the folder...

from the menu bar and paste it into the box that opens by pressing command + v press return. Open a folder named "LaunchAgents", or you will get a notice stating that the file cannot be found. If the file is not found, proceed to the next step.

If the folder opens, press the combination of keys command-2 to select the display of the list, if it is not already selected. Please don't skip this step.

There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. If necessary, enlarge the window so that all the content show.

Follow the instructions in this support article under the heading "take a screenshot of a window." An image file with a name starting in 'Screenshot' should be saved to the desktop. Open the capture screen and make sure it is readable. If this isn't the case, capture a small part of the screen indicating that what needs to be shown.

Start a reply to this message. Drag the image file in the editing window downloading. Alternatively, you can include text in the response.

Leave the case open for now.

Step 2

Do as in step 1 with this line:

/Library/LaunchAgents

The record which can open up will have the same name but is not the same as in step 1. In this step, the folder does not exist.

Step 3

Repeat with this line:

/Library/LaunchDaemons

This time the file will be called "LaunchDaemons."

Step 4

Open Safari preferences window and select the tab 'Extensions'. If the extensions are listed, post a screenshot. If there are no extensions, or if you cannot launch Safari, skip this step.

Step 5

If you use Firefox or Chrome browser, open the list of extensions and do as in step 4.

Tags: Mac OS & System Software

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