I have a problem on the apple support

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• How can I get my 12 items Editor to open in El Capitan on mac? It signals a problem. As suggested by the Apple support, I've trashed previous preferences and tried to restart, but to no avail. I was told to return to the preferences of the trash and c

  How can I get my 12 items Editor to open in El Capitan on mac? It signals a problem. As suggested by the Apple support, I've trashed previous preferences and tried to restart, but to no avail. They told me to return the trash preferences and contact adobe.

  Adobe has not yet been able to offer suggestions of what-so-ever, aside from telling me that it is there no real person for this product customer support and that I should try this forum. I hope that, apart from the many people with the same problem, there may be even one person out there with a solution!

  I bought the Publisher of 12 elements in March 2015 on the Apple App Store. Apple has confirmed that there is absolutely nothing wrong with my Mac. He has had problems since bought and installed on Yosemite, now the new O.S. El Capitan is installed, and 12 elements editor now refuses to open at all.

  My opinion is that if Adobe and Apple do not provide professional support for the products they sell to us, then they should say at the outset that there is no support for these products. This is not the first time that I was sold an adobe product that doesn't have any product support, product durability or reliability of product.

  If all goes well there's someone out there who can help me!

  Thank you!

  Mr.L.

  Little Giant Productions.

  As you have the version of the App Store, you will need to re - install. Your download should always be available in the Mac App Store under "purchases".

  Apple has had problems with security certificate expired affecting all applications downloaded from the Mac App Store. Here's a solution that worked. Give it a try by following each step:

  I had the same problem on the Mavericks and your suggestion worked for me.  FYI, I deleted the items, empty trash, disconnected from the App Store, restarted the computer, signed in to the App Store, then downloaded items.  I use OS x 10.9.5 and 11 elements.  Hope this helps!

• Hi, I have a problem with the download trial version of adobe after effect cc. When I want to download instad of download there are massage: we are experiencing some problems, please try again later. If the problem persists, contact customer support

  Hi, I have a problem with the download trial version of adobe after effects cc. When I want to download instad of download there are massage: we are experiencing some problems, please try again later. If the problem persists, contact customer support. What seems to be a problem? Thank you

  Please try after effects configuration required for Mac OS and Windows

  Concerning

• Hi, I have a problem with the import of the 4000 SJCAM MOV files. MOV files are in formats supported for Adobe Premiere elements 11. But if I am importing of MOV file, only audio part is imported, part video is not imported. How can I solve this problem?

  Hi, I have a problem with the import of the 4000 SJCAM MOV files. MOV files are in formats supported for Adobe Premiere elements 11. But if I am importing of MOV file, only audio part is imported, part video is not imported. How can I solve this problem?

  haben

  Looking at the specs of your camera (SJCam 4000), we already know what video compression your camera uses. It is H.264.

  A H.264.mov file should be accompanied by a first elements 11. On what computer operating system is your first items 11 running?

  You have the latest version of QuickTime installed on your computer? And, you use QuickTime and first of 11 elements of a

  Account user with administrative privileges? Please go to Premiere elements 11 publish + share/computer/QuickTime to confirm that you will find

  presets it to the choice of QuickTime, it.

  What are the properties of these files H.264.mov - is it 1080 p (1920 x 1080 p 30) 30 or something else? Do you know if this device is registering with a variable or

  a constant rate?

  Please check and review and then we'll decide what next.

  Thank you.

  RTA

• I have a problem downloading the complete costume. Only 41% downloaded and it says this "Creative Cloud desktop could not be updated. (Error code: 50) Contact Customer Support

  I have a problem downloading the complete costume. Only 41% downloaded and it says this "Creative Cloud desktop could not be updated. () Error code: 50) Customer Contact

  Meresianak73703965 you use the steps listed in the "failed to install" error Creative Cloud Desktop application to reinstall the creative Cloud Desktop application?

• How do specific research on the Apple Support forum?

  I have a problem where the memory of 'airportd' on my server consumes 2.5 GB. Even if wifi is turned off.

  I do research on the problem, but when I look

  airportd AND memory

  'airportd '.

  "airportd" AND memory

  the support sites always happens with 1000 pages how to fix your airport (no d) or installation of memory.

  So: TL; DR: How to do a "grep" as search

  See this link:https://discussions.apple.com/search.jspa?type=discussion&q=+airportd+memory&sho wAnsweredFirst = true

  You can also try a google search: https://www.google.com/search?as_q=airportd+memory+server&as_epq=%22Airportd%22+ % 22server % 22 & as_oq = & as_eq % = 22install + I. /c0 >

  You can change the parameters of search on the left. If you can't find the answer you are looking for you can make a new post. -AJ

• Problems installing the Apple updates. System error program cannot start because MSVCR80.dll is missing on your computer. "

  Original title: I am a computer newbie, could someone explain/direct me?  Many thanks, Mark

  Recently, I received an Apple update normal I-tunes.  Have done a little before, never with a problem.  This time, it seemed that everything was fine, then at the end (when expects a message "successfully installed", I received an error box with this: APS Daemon.exe - error system, the program cannot start because MSVCR80.dll is missing on your computer.)  Try reinstalling the program to fix this problem. "Well, since nothing else seems to work (or helping) and my music files have been backed up, I uninstalled I-Tunes successfully, then attempted to re - install.  I had to download the installation of Apple, which was very good. Once again, everything seemed to go smoothly, installation, etc. until it got to the point when he said "Marketing Services".  Then, as before - everything stopped and jumped up to the exact same APS Daemon.exe - error box system (with the same message) referencing MSVCR80.dll once again, saying that it is missing and try to reinstall the program.  From now on, I don't know exactly what that means (I know, I know) or if it's something someone like I could fix (or even try), or if I should just run down to my local computer store?   Never had any problems with the Apple or Windows updates before this one.

  Thank you to everyone how wants take a few minutes and help a person who has started working on computers far too late in life!
  Sincerely, mark Hawk

  Hello

  Uninstall everything according to the instructions from Apple:

  «Remove and reinstall iTunes, QuickTime, and other software components for Windows Vista or Windows 7»

  http://support.Apple.com/kb/HT1923

  ___________________________________________________

  It is also the same list of what to remove what is in the link above from Apple:

  http://pcsupport.about.com/od/findbyerrormessage/a/MSVCR80-DLL-not-found-missing-error.htm 

  __________________________________________________

  Or try this program to remove it:

  http://www.revouninstaller.com/revo_uninstaller_free_download.html

  Then, download and save the iTunes on the desktop > then right click > select run as administrator to install.

  If the advice already given does not, please contact Apple for assistance.

  "Not to install iTunes or QuickTime for Windows"

  http://support.Apple.com/kb/HT1926

  "iTunes support-how to use iTunes.

  http://www.Apple.com/support/iTunes/

  "Contact iTunes Support.

  http://www.Apple.com/support/iTunes/contact/

  Or ask in the community Apple iTunes:

  https://discussions.Apple.com/community/iTunes

  See you soon.

• Contact the Apple Support

  I tried to contact the Apple Support via my office iMac (to discuss a problem with the iPhone), but he tells me that I can't because of the non supported browser «»

  We recommend the latest version of Safari... »

  I am running OS X 10.4.11 and Safari 4.1.3 on an old Imac PowerPC G5.

  Software update says my software is up to date, and I used it recently to talk about Apple's Support. Indeed, I use it now to this Post! So I know it works.

  Anyone know how I can talk to Apple online using their own devices and software?

  You must > TenFourFox: a fork of Mozilla Firefox ESR 38 for Power Macintosh and Mac OS X Tiger PowerPC

  It will import all your stuff of Safari

• Change the username of the Apple Support Forum

  Hello

  I would like to create this discussion, because I would like to change my username to the Apple Support forum.

  Indeed, long ago, I had already asked to change my username before, because my username was: "my name. my family name"and it caused a privacy issue.

  So I asked to change the username, what has been done and I continue to thank you once again today.

  Now my username is "Ilan T.

  I recently created a profile on the Apple developers forum and I am using a new username, so I wanted to change the username, I have on the Apple Support forums and get the same as the Apple Developer forum (it will be easier for me.)

  I know it's possible and I apologize in advance for the inconvenience, but it would be nice if you could change my username to the Apple Support forum.

  Thank you in advance!

  I will make your message to guests and they can contact you

• How can you check if you have a problem with the ghost attack

  How can you check if you have a problem with the ghost attack.

  My ISP (Virgin) sent me a letter saying I could have an attack on my apps by the phantom virus.

  How is this true and what can do

  The XcodeGhost malware affects the apps, mainly Chinese, created using a red version of Xcode.  It is not a 'virus '.  (Look at the difference between computer viruses and malware).  Remove the Apple listed here and get updated with the latest versions of the App Store.

• I have a problem with the HP Deskjet2545 do not print on the computer.

  Printer does not print. Computer says "printer error". Convenience store said that the problem is resolved. The printer is 'ready' doesnot even impression. What is the solution?

  Original title: hpDeskjet2545.

  Hi Matt,

  Thanks for posting your query in the Microsoft Community.

  Printers to print documents, photos, cards and calendars. You have a problem with the printer doesn't work is not on the computer. It can be difficult when something that is important to you does not work as expected. It's pretty simple and we're here to help you solve the problem. We work as a team and get this sorted out.

  Please answer these questions-

  (1) what is the exact error message?

  (2) have you tried the troubleshooting steps?

  (3) what is the version of Windows installed on the computer?

  (4) have you made changes on the computer before the show?

  I would like more information about the issue.

  Note: assuming that you are running Windows 7, I would like to suggest some troubleshooting steps.

  Method 1-

  I would have you look at the article-

  Why can I not print?

  http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

  Solve printer problems

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Method 2-

  I wish that you uninstall and reinstall the printer.

  See the article-

  Install a printer

  http://Windows.Microsoft.com/en-us/Windows7/install-a-printer

  Method 3-

  I would have you go through the troubleshooting proposed by HP guide.

  Check out the link-

  http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&LC=en&DLC=en&cc=us&product=3571292

  Let us know if you need assistance regarding the issue. We will be happy to help you. We at Microsoft, strive for excellence and provide our customers with the best support.

  Thank you.

• I just did a check of norton power Eraser which revealed that I have a problem with the file ntsd.exe.

  original title: problem with file ntsd.exe

  I just did a check of norton power Eraser which revealed that I have a problem with the file ntsd.exe. Does anyone have suggestions about what to do to fix it? Thank you very much.

  Hi JohnABuckley,

  • Are you facing any problem on the computer?

  Ntsd.exe is a process belonging to the Microsoft symbolic debugger that lets you debug applications in user mode.

  As the link below, it says that there is a risk that Norton Power Eraser can select some legitimate programs for removal. You should carefully review the analysis results page before deleting the files. I suggest that you don't delete the file unless you are facing problems with the computer.

  https://www-secure.Symantec.com/Norton-support/JSP/help-solutions.jsp?LG=English&CT=us&docid=20100824120155EN&product=home&version=1&PVID=f-home

• Have a problem with the Windows XP where he did not finish the boot.

  Have a problem with the Windows XP where he did not finish the boot. Ran remote console and @ the c: > guest tried to run chkdsk/r/p and received the error message "invaild drive. I put the drive in the argument?

  Hello Tmagic,

  Thank you for your message.  The correct format is below:
  chkdsk volume: (switches, e.g./r/p)
  
  
  example: chkdsk c: /r /p
  
  
  If these results find but cannot fix all the mistakes, you can also check with the manufacturer of your drive and possibly download a utility that will check the errors and repairs.
  Please let us know if it did or did not help to solve your problem.
  See you soon

  Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• I have a problem with the drag (cursor snap) video and audio stuttering!

  I have an emachine windows vista home edition and have caused problems with the drag (cursor snap) video and audio stuttering.  my hardware configuration includes an HP printer and a video camera from Microsoft with pregnant beyond the keyboard, monitor, and system speakers routine.  Are there updates or the settings that I can apply to correct this problem?

  http://www.eMachines.com/support/drivers.html

  The latest drivers/software for your machine come directly from eMachines.

  Click the link above for them.

  See you soon.

  Mick Murphy - Microsoft partner

• I have a problem with the DVD drive not detected on Windows 7.

  I built a new PC (I've built a few of them).  This time is not considered my ASUS BD player with Windows 7 DVD burner.  It is not in either Device Manager just do not at all recognized.  The BIOS for the ASUS P9X79 of luxury see the SATA drive without problem.  Sometimes after restarting the BD Player looks and functions perfectly, but when the computer goes to sleep or shuts down is usually not there when it is restarted.  Please help me solve this problem :-)

  Original title: optical drive not recognized...

  Hello

  Please contact the Microsoft Community.

  You have a problem with the driver DVD being missing on the computer. It can be difficult when something that is important to you does not work as expected. It's pretty simple and we're here to help you solve the problem. We work as a team and get this sorted out.

  Please answer these questions-

  (1) that you get an error message or error code?

  (2) did you have performed the steps in troubleshooting?

  (3) have you made changes on the computer before the show?

  I would like more information about the issue.

  Method 1-

  I wish that you are running the fixit-

  Hardware devices do not work or are not detected in Windows

  http://support.Microsoft.com/mats/hardware_device_problems/en-us

  Method 2-

  Note: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs.
  Back up the registry - http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

  I would have you look at the article-

  Your CD or DVD drive is missing or is not recognized by Windows or other programs

  http://support.Microsoft.com/kb/982116#top

  Let us know if you have other questions about Windows in the future. We will be happy to help you. We at Microsoft, strive for excellence and provide our customers with the best support.

  Thank you.