Apple support

Did someone like * that I'm this assistance Apple constantly disconnects you when you're on the phone with them and they never bothered to remember? It happened more than once.

They should be ashamed of themselves they became this mediocre.

I just hope that anyone important sees this message and the information comes back eventually to the right area.

This happens to everyone on occasion. I'll be it happens during a 'transfer' to a top-level specialist?

I have now to be proactive. Here's what I do:

  1. Make clear, politely, that you have been disconnected several times in the past
  2. give them a call back number
  3. Ask them to read it with you
  4. get a 'bad ticket number' so if I can remember them I don't have to tell the story many times

Tags: Using Support Communities

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