Apple TV (Gen 4) remote will not work. I can restart the box with the remote, but can not select a country with her. Can someone help me?

I tried to reload the remote upwards. But as I said, it won't work, but I can restart the box with him. Everyone knows about similar problems - can somebody help me please!

Welcome to the Apple community.

A very small number of people have had a similar problem, you have an Apple remotely from another device.

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