Apple TV remote stopped working - Apple TV 4 Gen

Hello

My new Apple TV remote suddenly stopped working, I plugged into the adapter and then the apple popped up TV "device disconnected.  It seems that I fried it when I plugged it in.

I have tried all troubleshooting techniques suggested such as:

1. turn on Apple TV

2. hold down the menu and the volume button up for 5 seconds, while 3 inches in front of the Apple TV

3 try to connect via bluetooth.

4 plug the remote into the charger.

None of these techniques worked.  I think that the thing is fried somehow.

Any suggestions?  I have a warranty, do you think I can send just to the remote folder in Apple (not the apple TV with her) and get a new one?

Maybe that's a problem with the Apple TV rather than with the remote control.

  1. If you have an older remote from a previous model MacBook or Apple TV, you can use to restore the Apple TV, which, in many cases, has been sufficient to reactivate the remote Siri. You must complete all upward to undertake a restoration.
  2. If you have a USB cable - C you can try to restore by connecting it to iTunes on a computer.
  3. If you have tried all of these steps, is not a distance sooner or a USB - C cable or using them is too inconvenient, return to the store where it was purchased for a replacement.

Tags: Apple TV

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