AppleID hacked and changed all of the personal information

Hello

My husband hacked into China's apple ID and they have changed any personal information such as password, birth date, email address and security issues. When we called apple support, it could not help that we couldn't respond to security issues. How can they still expect us to respond to security issues, when these issues have been set by the person who hacked into. How to retrieve the apple ID, or can at least, we disable the apple id and recreate. Help, please.

You have contacted the wrong line for Apple ID and security.

If you have forgotten your security questions, you will need to make sure and contact Apple for resetting your security question! Here is the link where you can contact them to resolve the issue you are experiencing.

https://support.Apple.com/en-us/HT204169

OR if you are unable to call because you are not located in one of the countries mentioned in the link above, feel free to fill out and send it to them in this way, you are on the road to get reset your security questions

Make sure you be patient! Here is the link below for the form.

https://www.Apple.com/EMEA/support/iTunes/contact.html

You can also try to visit this page to see how to reset your own security questions, but if this option is available for you, you will need to follow the links above.

https://support.Apple.com/en-us/HT201485

Tags: iTunes

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