Area merges CDO linked to an account?
We have created some CDO that is related to the Eloqua accounts/business objects - these CDOS contain data of product performance. We have > 1 contacts associated with an account - it's why we model the data in this way. I have created a new merge field field using the data field of this CDO but failed to get the merger of field to fill in the information. When I asked Eloqua support they tell me I have to map the field CDO for the Contact object - that defeats the purpose of creation of the LCO at first. We didn't store this information on the Contact.
Can someone tell me if this should feature is not supported?
This seems to be an anomaly in the functionality of segmentation and fusion of field capacity. I can build segments looking CDO related to accounts - however I can't use these data for field merges and filters. Frustrating because we built filters and segments using this data model and then discovered our customization will not work. Suppose that we must change the mapping.
Tags: Marketers
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