Assistant printer HP - Officejet Pro 8500 has

I have a HP Officejet Pro 8500 a A190.  It is installed as a printer of cable network and I have the HP printer software installed on two different computers on the network.  Recently, when I open the uiltity of the printer, it seems to have changed.  I have 4 options to choose (Assistant to HP printer, see what's printing, set preferences, and customize your printer).  When I opened the consul of the printer, it used to take me directly in the wizard HP printer utility.   This in itself and is not a problem.

The problem is that when I try to open the utility Wizard HP printer, nothing happens.    The Assistant HP printer utility allows me to perform maintenance on the printer (IE clean print heads), check the cartridge ink levels, scan and much more.  I opened the utility Wizard HP Print of computers.  I would say that something has changed in the last week or two.   This is impacting on both computers.  I even uninstalled all HP computers printer software and reinstalled.  Nothing has changed.

Any thoughts?

Hello

Try to remove the software completely by clicking on start > all programs > HP > HP Officejet Pro 8500 A910 and follow the uninstall option.

Then go to control Panl > programs and features > uninstall a program and remove reminders of the software (HP Customer Participation, Readi Iris OCR, etc.).

Download and install the latest version of the software below:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109378-2&cc=us&DLC=en&LC=en...

Then look for any change when access to the printing software.

Please let me know if this is useful,

Shlomi

Tags: HP Printers

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