Authentication failure on the purple screen when trying to access MSN games
I have seen similar questions in the forums, but can't see all the answers on what to do.
When I click on my bookmark/link to the home page and you try to connect, I get a purple screen saying:
You have reached this page due to errors in your authentication
You can choose from the following sites in the area to continue
- I don't know, or none of the above, (just exactly what this refers to?)
- I was trying to buy a game
- I tried to play a game at Zone.com
- I tried to play a game in MSN Messenger
None of the links work. From the home page, has managed to access a help screen - even if my username of games was not displayed. Despite the removal of temporary files & cookies and make sure Active X, etc is enabled on Internet options, when I try and sign again, I will re-directed to the purple screen.
In addition, I can not get access to my account, nor my badges - so I can't change anything, even if I wanted to. Everything that happens? Is there something in the Internet Options, which must be enabled (which I missed it). Someone at - it ideas on how to overcome this problem. I don't think it's because of the upgrade to Windows 7 from Vista, because I was able to play my usual game immediately: this problem started 3 days ago.
Hi Janey,
Were you able to navigate on this site before?
You did any change of computer or internet explore?
Have you changed your modem or router?
You can follow the procedure as described below:
Internet Explorer is slow? 5 things to try
http://Windows.Microsoft.com/en-us/Windows/help/Internet-Explorer/slow-five-tips-to-boost-performance
Security zones: adding or removing websites
http://Windows.Microsoft.com/en-us/Windows7/security-zones-adding-or-removing-websites
Note: Add all the sites on which you face the error
If you are still having the same problem, you may need to contact your internet service provider to reset your internet settings.
Kind regards
Kiki
Tags: Windows
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