automatically shutdown

My stop of geeting portable automatically and not get on during some time
Can I know what wrong with my laptop
Model number hp 1221sx g6

Dear customer,

Welcome to the Support Forum HP and we are happy to help you.

It seems that you are intermittent Shutdown and not power issue sometimes with your laptop.

We will surely help you with that.

According to the error message you posted, I suspect that there could be a hardware problem on your laptop.

It might be possible that the hard drive on the laptop might be corrupted or it might have bad sectors.

Please perform the steps as shown below:

1. power off the laptop

2. turn on the device and keep tapping the button exhaust when departure upward to access the Start Menu

3. now, here, please select as well in advance or the diagnosis tab option [F10]

4. you should find the possibility to run tests on the hard drive and memory

Note: Please perform these tests and after return with details of any error message.

Please click on the link below to find the steps involved in running a hard drive Test

http://support.HP.com/us-en/document/c00439024

http://support.HP.com/us-en/document/c01443317

Hope this helps, for other queries in response to the post and feel free to join us again

"I work for Hewlett-Packard.

Click on the 'Purple Thumbs Up icon in the lower right corner of a post' to say thank you *.

Please check accept as Solution if it solves your problem *.

Kind regards

K N R K

Tags: Notebooks

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    *******************************************************************************
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    *******************************************************************************

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    *************************************************************************
    ***                                                                   ***
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    *************************************************************************
    *************************************************************************
    ***                                                                   ***
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    complete symbol module! NomSymbole, or activate the resolution *.
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    Type referenced: nt! KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Either you have specified an absolute symbol, or your debugger *.
    has no information complete symbol.  Absolute symbol *.
    resolution is disabled by default. Please specify a *.
    complete symbol module! NomSymbole, or activate the resolution *.
    symbols unskilled by typing '.symopt 100 '. Note that *.
    allowing unqualified symbol with the network symbol resolution *.
    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
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    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Either you have specified an absolute symbol, or your debugger *.
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    resolution is disabled by default. Please specify a *.
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    symbols unskilled by typing '.symopt 100 '. Note that *.
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    Type referenced: nt! KPRCB                                      ***
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    *************************************************************************
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    Either you have specified an absolute symbol, or your debugger *.
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    symbols unskilled by typing '.symopt 100 '. Note that *.
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    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
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    should point to .pdb files have the type information complete.      ***
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    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
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    For some commands work properly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
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    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Either you have specified an absolute symbol, or your debugger *.
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    resolution is disabled by default. Please specify a *.
    complete symbol module! NomSymbole, or activate the resolution *.
    symbols unskilled by typing '.symopt 100 '. Note that *.
    allowing unqualified symbol with the network symbol resolution *.
    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
    ***                                                                   ***
    For some commands work properly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
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    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Either you have specified an absolute symbol, or your debugger *.
    has no information complete symbol.  Absolute symbol *.
    resolution is disabled by default. Please specify a *.
    complete symbol module! NomSymbole, or activate the resolution *.
    symbols unskilled by typing '.symopt 100 '. Note that *.
    allowing unqualified symbol with the network symbol resolution *.
    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
    ***                                                                   ***
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    work.                                                          ***
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    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    Probably caused by: C:\WINDOWS\SYSTEM32\DRIVERS\SYMEVENT. SYS (C:\WINDOWS\SYSTEM32\DRIVERS\SYMEVENT + 17259)

    Follow-up: MachineOwner
    ---------

    2: kd >! analyze - v
    *******************************************************************************
    *                                                                             *
    * Bugcheck analysis *.
    *                                                                             *
    *******************************************************************************

    IRQL_NOT_LESS_OR_EQUAL (a)
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    Debugging information:
    ------------------

    The kernel symbols are FALSE. Correct symbols to do the analysis.

    *************************************************************************
    ***                                                                   ***
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    complete symbol module! NomSymbole, or activate the resolution *.
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    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
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    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Either you have specified an absolute symbol, or your debugger *.
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    resolution is disabled by default. Please specify a *.
    complete symbol module! NomSymbole, or activate the resolution *.
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    allowing unqualified symbol with the network symbol resolution *.
    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
    ***                                                                   ***
    For some commands work properly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
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    contain the required information.  The contact group that *.
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    ***                                                                   ***
    Type referenced: nt! KPRCB                                      ***
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    *************************************************************************
    ***                                                                   ***
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    resolution is disabled by default. Please specify a *.
    complete symbol module! NomSymbole, or activate the resolution *.
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    allowing unqualified symbol with the network symbol resolution *.
    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
    ***                                                                   ***
    For some commands work properly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
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    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
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    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Either you have specified an absolute symbol, or your debugger *.
    has no information complete symbol.  Absolute symbol *.
    resolution is disabled by default. Please specify a *.
    complete symbol module! NomSymbole, or activate the resolution *.
    symbols unskilled by typing '.symopt 100 '. Note that *.
    allowing unqualified symbol with the network symbol resolution *.
    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
    ***                                                                   ***
    For some commands work properly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
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    contain the required information.  The contact group that *.
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    ***                                                                   ***
    Type referenced: nt! KPRCB                                      ***
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    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Either you have specified an absolute symbol, or your debugger *.
    has no information complete symbol.  Absolute symbol *.
    resolution is disabled by default. Please specify a *.
    complete symbol module! NomSymbole, or activate the resolution *.
    symbols unskilled by typing '.symopt 100 '. Note that *.
    allowing unqualified symbol with the network symbol resolution *.
    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
    ***                                                                   ***
    For some commands work properly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Either you have specified an absolute symbol, or your debugger *.
    has no information complete symbol.  Absolute symbol *.
    resolution is disabled by default. Please specify a *.
    complete symbol module! NomSymbole, or activate the resolution *.
    symbols unskilled by typing '.symopt 100 '. Note that *.
    allowing unqualified symbol with the network symbol resolution *.
    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
    ***                                                                   ***
    For some commands work properly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Either you have specified an absolute symbol, or your debugger *.
    has no information complete symbol.  Absolute symbol *.
    resolution is disabled by default. Please specify a *.
    complete symbol module! NomSymbole, or activate the resolution *.
    symbols unskilled by typing '.symopt 100 '. Note that *.
    allowing unqualified symbol with the network symbol resolution *.
    shares of server in the symbol path can cause the debugger to *.
    appear to hang for long periods of time when an incorrect *.
    symbol name is typed or the symbol of the network server is down.     ***
    ***                                                                   ***
    For some commands work properly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
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    Type referenced: nt! _KPRCB *.
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    ***                                                                   ***
    For some commands work properly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
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    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************

    ADDITIONAL_DEBUG_TEXT:
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    GetPointerFromAddress: unable to read from 808a8ce8
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    Unable to get nt! MmSpecialPoolEnd
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    Unable to get nt! MmNonPagedPoolStart
    Unable to get nt! MmSizeOfNonPagedPoolInBytes
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    CURRENT_IRQL: 0

    FAULTING_IP:
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    CUSTOMER_CRASH_COUNT: 3

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0XA

    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers (dbg). 140716-0327) amd64fre

    LAST_CONTROL_TRANSFER: from 8081e23e to 80a613de

    STACK_TEXT:
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    f4db5bcc 8081e23e 8af52e20 8955a4b8 8927efb0 hal + 0x43de
    f4db5be4 808eca08 8955a4b8 895f0d88 00000000 nt + 0x1e23e
    f4db5c0c 8094e1fe 8927eda8 8927eda8 8927efe8 nt + 0xeca08
    f4db5c94 00000000 00000000 8927eda8 nt 8094e4dd + 0x14e1fe
    f4db5cac 8094e82f 8927eda8 00000000 00000001 nt + 0x14e4dd
    f4db5cd0 00000000 00000000 8a8e7628 nt f54ec259 + 0x14e82f
    f4db5d40 8a8e7646 00000000 00000000 C:\WINDOWS\SYSTEM32\DRIVERS\SYMEVENT + 0 e4604e58 x 17259
    8088b 658 00000000 and 00000000 01d2f94c 0x8a8e7646 f4db5d54
    f4db5d64 7c82845c badb0d00 01d2f93c 00000000 nt + 0x8b658
    f4db5d68 badb0d00 00000000 00000000 0x7c82845c 01d2f93c
    f4db5d6c 00000000 00000000 00000000 0xbadb0d00 01d2f93c
    00000000 00000000 00000000 00000000 0x1d2f93c f4db5d70

    STACK_COMMAND: kb

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    SYMBOL_STACK_INDEX: 6

    SYMBOL_NAME: C:\WINDOWS\SYSTEM32\DRIVERS\SYMEVENT + 17259

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    FAILURE_BUCKET_ID: WRONG_SYMBOLS

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:wrong_symbols

    FAILURE_ID_HASH: {70b057e8-2462-896f-28e7-ac72d4d365f8}

    Follow-up: MachineOwner
    ---------

    Hello

    Support for Windows Server is not provided in these forums. On the other hand, it please repost your question in the relevant Microsoft TechNet forum here:

    Windows Server forums

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