AX3400-E4502 - internet port is no longer works

Internet is not working on my AX3400-E4502, but USB and sound inputs are in agreement. Connected internet cable into a laptop and it works fine, so it is not our internet connection. Think the motherboard is wrong and we will have to get a new computer, but thought I would check here as a last resort before buying something new.

Thanks for any ideas you may have.

OK, read from the ipconfig command I found that the IP address of the default gateway is missing.

Since you have active DHCP, your router and the ethernet chipset are fighting among themselves.

You can try to reboot your modem and your computer and see if it can resolve the DHCP assignment.

If this isn't the case, I suggest you try this:

  1. Click Start, click all programs, then Accessories.

  2. Right-click guest, and then click run as administrator.

  3. If the user account control dialog box appears, confirm that the displayed action corresponds to what you want, and then click continue.

  4. on the command prompt , type netsh int ip reset c:\reset.txt
  5.  Press enter
  6. then type netsh winsock reset
  7. Press enter
  8. Close the command prompt
  9. Pc restart

Tags: Acer Desktops

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