Background light of Smartphones from blackBerry on 9700

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• Smartphones from blackBerry Bold 9700 not recognized by Office Manager

  I'm with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)

  I have trouble to synchronize my device on my computer.

  I am running Vista 32 bit on a Dell Inspiron 1525.

  I downloaded Desktop Manager 5.0.1 B49 MultiLanguage - without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).

  My computer recognizes the device, but found new hardware prompt as a Composite of RIM device, but in the Office Manager that he says that there is no device not connected.

  I also turned on the media card support campaign mode and mass.

  I can't find the driver appropriate through the Device Manager either.

  I did a couple pulled battery and re-attempts to connect different usb ports. \

  Any advice would be greatly appreciated.

  Thanks in advance.

  Hi and welcome to the Forums!

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• Issue of transfer of Smartphones from blackBerry Bold 9700 Email

  I recently transferred my data and emails from Outlook to my new Bold 9700.  Unfortunately, I used Blackberry Desktop Manager version 4.x that I used before with my old 8700 c, instead of the first update to version 5.0.  The new version of Desktop Manager apparently has an application designed to transfer all the data (all emails) from the old Blackberry to the new device.  In any case, all my PIM data transferred but only 7 days of emails (emails about 175) made the passage.  Talked with level 2 support to support Blackberry BES Office.  They said that only 14 days or 750 emails (which ever comes first) should make the transfer. They had me wipe the data off the 9700, delete my profile on the BES server, create a new profile of BES and reload everything.  Unfortunately I got the same results (and pass the next reload software hours, etc..).

  The old emails are always in Outlook and on our company server.  The 9700 is set to store 6 months emails, but the Blackberry tech support people say that means 6 months in the future.

  Any ideas on how to get the old emails transferred the 9700?

  Problem solved, sort of.

  I had to exchange the 9700 for a new thanks to a faulty camera.

  With the new 9700, I did the following:

  (1) delete my profile on the Blackberry Enterprise Server (BES).

  (2) load the latest version (5.0) of the Blackberry Desktop Manager (BDM) software on a laptop.

  (3) began the BDM software.

  (4) Switch Device Manager selected.

  (5) started the program "Switch Blackberry Devices".

  (6) connected the old BB 8700 c.

  (7) connected the new BB 9700.

  (8) follow the guests of the program.

  (9) waited 15 minutes for the old emails and PIM data to back up out of the 8700 c.

  (10) another waited 15 minutes for the old emails and data PIM to transfer the 9700.

  (11) restarted the 9700.

  (12) re-created my profile on the BES.

  (13) Ran the e-mail Setup Wizard (Setup > Setup Wizard > e-mail setup) and select the option "I want to use a professional email with BlackBerry Enterprise Server account.

  (14) entered the information on BES.

  (15) run the initialization of the enterprise activation process for about 45 minutes.

  At the end of the process, I got all the 6000 + old emails entangled in dozens of customer records.  I also had all but two dozen of the hundreds of e-mails I received last week.  (I think the missing emails could have been initially sent during the outage of server last RIM Monday afternoon - Tuesday morning).

  All profile settings also transferred.

  Now I can reload applications and non - 8700 c bound parameters.

• Smartphones from blackBerry Bold 9700 used to synchronize with Mac

  Hello

  I just moved from your PC Windows 7 on MacBook Pro, OS 10.6.7

  I downloaded Blackberry desktop for mac, version 2.0.0.65

  My bold 9700 has recently been upgraded to OS 6 (v6.0.0.48 platform 6.6.0.124), after the OS upgrade, my PC is well synchronized.

  But now that I moved to Mac, I can start the BB desktop software, which prompts me to connect to the phone. I connect via a USB cable and the phone prompts to select USB drive, Media Sync or Charge Only.

  I tried all 3 options, but after this selection, nothing changes on the BB desktop software, and I can not sync. I tried a hard reset on the phone then by restarting the mac.

  Still no joy, can anyone help please?

  It took me a few days to come up with this solution:

  The problem revolves around Mac OS X 64-bit OS and Blackberry Desktop Manager for 32-bit OS.

  Thus, you need to restart your mac while holding down keys 3 and 2 at the same time, which will start your Mac in 32-bit. You will then be able to sync your information with Blackberry Desktop Manager. When you restart your mac again, he goes back to 64-bit.

• I can't update the Smartphones from blackBerry bold 9700 to OS6

  I'm trying to update my bold 9700 OS6, but I can't.

  If you really want to update your device, I would say that do you a 'new' OS installation according to the following instructions:

  1. Use Desktop Manager to backup your device.
  2. Close the Desktop Manager and disconnect your device.
  3. Download an application on your computer called BBSAK (BlackBerry Swiss Army Knife). You use it to wipe the operating system of your device. You can get it here: www.bbsak.org
  4. Download the latest OS for your device, you can get here. https://swdownloads.BlackBerry.com/downloads/entry.do?code=9461CCE28EBE3E76FB4B931C35A169B0.------
  5. Connect your device to your PC and start BBSAK. It will ask you a password. If you don't have a game for your device, simply click OK.
  6. Choose the option to wipe device. Once completed, you will be left with a blank screen and an app 507 error, which means that the wipe has been a success.
  7. Unplug your unit.
  8. On your PC, navigate to C:\Program Files\Common research in Motion\AppLoader. Delete the file in the lower part called vendor.xml.
  9. Connect your device.
  10. In this same folder as shown above, there is an executable file called Loader (has a small telephone next to him). Double click on that and it will start loading your OS.

  You have to reinstall and 3rd party applications you have, keeping in mind that if you're under OS 5 now, some of your applications may not be not compatible with OS 6, in which case you will also need to update those which in addition to the resettlement.

  Please post back and let us know how it goes!

• Smartphones from blackBerry Bold 9700 - Office Manager synchronize outlook 2007

  That bold 9700 - Desktop Manager 5.0.1 - outlook 2007

  will not synchronize calendars - said applications available are none, ASCII, Yahoo

  synchronize contacts, but some eCards and does not update

  should be an easy answer for this

  Hello

  I recommend you to check on the following article in the knowledge base on the impossibility to choose or lack of Microsoft Outlook when configuring synchronization options in BlackBerry Desktop Software.

  Link: http://www.blackberry.com/btsc/KB02362

  Thank you

• Blackberry Bold 9700 Smartphones from blackBerry backup

  Hello!

  I was able to backup data from my phone to the computer before it broke down. (Shows a white screen, I think the problem is the display screen)

  The questions are:

  1 is easy to fix the problem?

  2. how to open the data stored on my computer? I need to check some contacts and text messages.

  3. How can I transfer all the data again to a new phone? Should this phone be a Blackberry in order for contacts/messages/photos to be transferred?

  Thanks in advance for answering my questions.

  Hello

  ateliermd2003 wrote:

  1 is easy to fix the problem?

  In my view, that can be firmly answered by a technician with the device by hand. If the problem is not a hardware problem, you might be able to recover it with this:

  • KB27956 How to recover a BlackBerry smartphone from any State

  ateliermd2003 wrote:

  2. how to open the data stored on my computer? I need to check some contacts and text messages.

  Natively, the backup file (BBB or RPI, depending on the version of the Desktop software you used) is intended for a single purpose... as the source of restoration to a BlackBerry. But there are several 3rd PC-based 3rd party there apps that can analyze the file backup, some even to do something else with the resulting data. I've never needed, but I heard good things about MagicBerry. Search for a few seconds (for example, on Google) and I'm sure you will find plenty of candidates for your needs.

  ateliermd2003 wrote:

  3. How can I transfer all the data again to a new phone? Should this phone be a Blackberry in order for contacts/messages/photos to be transferred?

  To transfer to another BB, simply perform the restore:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  To transfer to another device, these 3 save game file analysis applications (from your point 2 above) would be your source... you would have to understand what requires this device non - BB and then manipulate the data in the required format and then use whatever of this non - BB device has to load the data on this device.

  Good luck!

• Smartphones from blackBerry Torch 9810 Software Update Lock-up

  This 9810 was to make a wireless software update and got 19 percent of the total backup (Social Feeds) when it locked in place - it was left running overnight without change. The telephone switching market he returned to the same point. removing and replacing the battery automatically starts the process of update again, until he gets to 19% and crashes again. Switch on the screen when you press ALT and shift.

  Oh no... now you have a more catastrophic problem... 507 means that everything is gone from your BB - the operating system, applications, data. First we need to get the features of your BB, and then you need to restore from your most recent backup.

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. (not applicable in your situation, since you can't take one now)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You must also use these tricks, but please substitute 6a or 6b above if all load allows you to use a Web site:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Smartphones from blackBerry Curve 9380 - gel/pause

  I've had this phone for nearly 18 months without any problem, but last week I almost he threw out the window!

  For starters, he did pause for a few seconds, making send SMS, e-mail etc very frustrating! You might be texting, and then it is paused on everything that touches your tent to support on, then will take between 5 and 20 seconds to come for herself. Sometimes when I unlock or just try to navigate the phone - its fustrating Yes aswell!

  And then yesterday and today, the battery had drained by noon, although he had been accused of the overnight! I rebooted my phone at noon today, and its once again once drained (18:20)!

  They relate, or if my phone died?

  Hello and welcome to the community!

  Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  You can also try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Smartphones from blackBerry Desktop Manager 5.0.1 hangs at startup

  I installed the Desktop Manager 5.0.1 on the CD that came with my new Blackberry Bold 9700, after first use Windows Control Panel > Add/Remove programs to remove the Desktop Manager 4.6, I had already installed with my old camera. After the installation, from the beginning until Desktop Manager 5.0.1 the message "Before you start, check that your current Blackberry device is connected to your computer" appeared. To connect my camera to the computer, DTM 5.0.1 immediately crashed, with the message "Blackberry Desktop Manager has encountered a problem and needs to close."

  I tried a clean uninstallation (KB02206), then a reinstall with the same results.

  The file Desktop_ERRORLOG. TXT to C:\Program Research In Motion\Blackberry reads as follows:

  Problem solved when DM set to automatically upgrade to 6.0 on my computer. The new version works without crashing.

• Smartphones from blackBerry App World

  I have a TORCH (software 6.0 Bundle 3049) with App World installed 3.0.0.73 from Blackberry Desktop Software.  I have download the updates and App World indicates that a new version is available 3.1.2.32, I download the new version and App World Spear is no longer.  In other words, I click on the world icon, and nothing happens.  I'm going to BB Desktop Software, delete App World, re - start the phone and re - install the 3.0.0.73 and functions of the App World.  In other words, until the App World informs me that a new version is available for the update and I can choose 'Update' or 'Close' and the cycle repeats.  I have 18 months left on my contract with Bell Mobility and I was kind of hoping that BB would fix it so I won't be too miserable until I can update an iPhone.

  I talked to Bell Mobility and that they me related to BlackBerry (RIM). The technical expert has helped me greatly.  I downloaded the software, saved my camera and reloaded the software bundle.  I won't go into details, it is best done with the advice of an expert.  Then, call your provider.

  But App World works perfectly now. So, all well that ends well.  I don't know if I will "jump" to an another unti now that my BB Torch works well again.

  FYI, the assistance was FREE!

• LANGUAGE of ENTRY of Smartphones from blackBerry to CHANGE

  Hi all

  I need to change the input from my bb to English language to French.

  I found where the do in the options...

  The problem is that when I get on the default English language entry screen / GB), when I click it, there is only English (United States). No other proposed.

  This bb has been offered to me by my former employer, maybe this can help you understand the origin of the problem.

  I have lloked on the site of bb to find answers, but without success sofar.

  Could you please help me find how to add a French in the other available Mo?

  Thanks in advance! :-)

  You would need to install an OS of a carrier that would include normally languages French or European.  Here are some instructions:

  1. start by searching for your operator and the system operating file that you want to use. I would like to use check European carriers (any carrier will work as long as the OS is for your type of device).  It is easier if you install the same version number you already have, you will be able to just install that language and not the rest of the operating system, but if you're updating to a newer version which is OK for... just takes a few extra minutes.  Make sure that the operating system download you shows as "multilingual".

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2. it's not bad to do a manual of your device first, backup using the Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. You can get the BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/

  3. download the OS from step 1 of the file on the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  5. connect the BlackBerry and double-click on "Loader.exe." It is located in c:\program files\common research in motion\apploader

  Pay attention to languages that are being installed and make sure you inlcude what you want.

• E-mail blackBerry Smartphones from BlackBerry regarding "update my password by e-mail"

  Hi, I received an email supposedly from BlackBerry to my phone at 01:04 titled Action required: update password.

  The message told me that I had to update my password on one of my email accounts in the BlackBerry internet service. HE said that Email from that address were not distributed to my phone (I only noticed at this point that they were not because this isn't used much e-mail) and to resume the service, I needed to update my passwsord.

  He went on to give me instructions on how to do it. He said to open my BlackBerry Internet service account is by opening the configuration of email on my device application or visiting the BlackBerry Internet Service site then to go to the page e-mail accounts, choose the option change the correct email address, update the password field and then save.

  Depending on my device, the message has been received using the email as needed update account and has been in my Inbox and came from "[email protected]."

  It may seem silly, but I'm always a little kept when I get emails about passwords, I still did nothing, but I connect to my e-mail account online and there are 3 messages in my Inbox that indeed did not come to my phone, but no messages from blackberry. I didn't have a problem with my existing password.

  Is it current for BlackBerry to ask me to do this?

  Thank you very much for any help received

  It happens from time to time. Fear not:
  it you don't trust that, just go to your carrier's BIS site and edit the passwd file.

• Conversations of SMS of Smartphones from blackBerry

  Since the update of my Blackberry Bold 9700 on the way to plug into my computer, something strange happened with my file SMS and MMS... It allows to view sms conversations file directly when you clicked on the SMS and MMS icon. Now, it shows only the sms and mms messages and it also shows the beginning of message tex (which is fine), but when you open the message, it is empty? Can anyone help? I wanted to talk to someone for technical support, but it seems impossible that BB have no customer service phone number!

  Your on-line direct telephone support comes by contract to you to your Vodafone customer service. What they cannot resolve should be "back" to a medium technical level RIM.

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

  Now I would like to know if your SMS convos remain virgins or give more details of the issue?

• Smartphones from blackBerry Desktop Manager does not recognize my Sprint Bold 9650

  I put these questions I have on You Tube.

  http://www.YouTube.com/watch?v=lcSwbk7sxFE

  or you can search youtube for.

  Sprint Blackberry Bold 9650 Desktop Manager questions

  The software does not recognize my phone at all - ever - new install on 13/07/2001

  It's my first installation of the Software Desktop manager (no previous version where installed)

  I changed the power setting on my laptop USB ports

  Phone is version 6.0 bundle 2647

  Version of Desktop Manager is 6.1.0.35

  Thanks for your help-

  KB00125 - had the answer - I didn't know this - the data cable was thicker - the two cables where from Blackberry
  The answer
  Some USB cables are provided for only working load. These cables have no pins for data transfer.

  Implement a USB cable with pins for the transfer of data.