Backup and restore cannot start

Hi all, there

I was wondering if someone could help or at least shed some light on this problem.

I try to run "Backup and recovery of Dell" and it does not start with the message "Dell backup and restore has encountered a problem and needs to close. We are sorry for the inconvenience ".

He used to work in the past, then suddenly it stopped. I wanted to make a backup because it is asking me to do and it fails.

I wonder if there is a problem with my scores, I haven't changed somehow, but it seems that I have an extra partition to a colleague with a similar, but not the same dell computer.

Thank you very much if someone could help that would be great.

The EventVwr says:

Log name: Application
Source: Application error
Date: 16/03/2016 14:58:55
Event ID: 1000
Task category: (100)
Level: error
Keywords: Classic
User: n/a
Computer:
Description:
The failing application name: Dbr.exe, version: 2.8.0.62, time stamp: 0x5664aadf
The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Offset: 0x0eaabd22
ID of the process failed: 0x40b8
Start time of application vulnerabilities: 0x01d17f8bad9564d9
The failing application path: C:\Program Files (x 86) \Dell backup and Recovery\Dbr.exe
Path of the failing module: unknown
Report ID: 828a7aa3-cf59-4b77-88b4-90980f350b6e
Faulting full name of the package:
ID of the failed package-parent application:
The event XML:
schemas.Microsoft.com/.../Event">


1000
2
100
0 x 80000000000000

147397
Application




DBR.exe
2.8.0.62
5664aadf
unknown
0.0.0.0
00000000
c0000005
0eaabd22
40b 8
01d17f8bad9564d9
Recovery\Dbr.exe and C:\Program Files (x 86) \Dell Backup
unknown
828a7aa3-cf59-4B77-88B4-90980f350b6e





Log name: Application
Source: .NET Runtime
Date: 16/03/2016 14:58:55
Event ID: 1026
Task category: no
Level: error
Keywords: Classic
User: n/a
Computer:
Description:
Application: Dbr.exe
Version of the Framework: v4.0.30319
Description: The process was completed due to an unhandled exception.
Exception details: System.NullReferenceException
Battery:
at Win7Library.Win7Lib.GetWin7Lib (System.String)
at STUICore.Backup.Cloud.CloudProfileManagement.GetLibraries)
at STUICore.Backup.Cloud.CloudProfileManagement.PreLoadProfileInfo (System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context (System.Object)
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem)
at System.Threading.ThreadPoolWorkQueue.Dispatch)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback)

The event XML:
schemas.Microsoft.com/.../Event">


1026
2
0
0 x 80000000000000

147396
Application




Application: Dbr.exe
Version of the Framework: v4.0.30319

Description: The process was completed due to an unhandled exception.
Exception details: System.NullReferenceException
Battery:
at Win7Library.Win7Lib.GetWin7Lib (System.String)
at STUICore.Backup.Cloud.CloudProfileManagement.GetLibraries)
at STUICore.Backup.Cloud.CloudProfileManagement.PreLoadProfileInfo (System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context (System.Object)
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run (System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem)
at System.Threading.ThreadPoolWorkQueue.Dispatch)
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback)


Program Dell BU appears to be corrupted. Uninstall and download and reinstall. Get the same/correct version and reinstall. It should be the same version as when the computer was new. You can use the built-in in the windows version of backup instead.

www.dell.com/.../Dell-Backup-and-Recovery

Tags: Dell Software

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