Bad cat phone support experience
After being a creative cloud for 1 year and almost 1 month, I found that he had to use the support that I had a problem with the Fireworks CS6. I thought to myself before, it must be great - Adobe is a great company - supported will be flawless. That I was wrong. The support chat agent kept me waiting 18 minutes before finishing the cat (I was completely polite). I tried to find the number of support from Adobe for the United Kingdom - after the call and going through endless options, I'm showing the call would be lifted as Fireworks was not in the options. So I rang again and had the option of photoshop, thinking it was closer - talk from a guy who was very polite but I did not understand half of what he was saying. When I asked the best way to complain about my experience he said he had no option - to come on the forums. No formal to complain to Adobe option? Is this fair? In any case the result of it is I discovered that I am paying for a full subscription of creative cloud which the main application I use is no longer supported and the phone support guy could not recommend another app to pass. :/ Just... so... frustrating. Please someone tell me what the community can I publish a complaint? Is there a complaints process (what is that someone in the United Kingdom)? Can anyone recommend a replacement for Fireworks app - I have a lot of custom templates, I use every day with work? If I can't find a solution, I guess I could cancel I read here that you suffer no penalty fees on a subscription of 12 months if cancel you during the first month. Sorry if this is a large number of mixed, but I haven't the time to separate them all, I've already lost an hour which I might have been winning.
Hi pixelpixiemel
I would recommend that respond you to the email you received to ask about other programs, you can use instead of fireworks that this team is better placed to advise you.
You might also be interested in reading this blog: http://blogs.adobe.com/fireworks/2013/05/the-future-of-adobe-fireworks.html
You can send me your comments about your experience of discussion through the forum message option (click on my name) and I can deal with the agent and his manager.
Kind regards
Bev
Tags: Adobe
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