Bad electrical connection on monitor

I don't know why the HP case manager chased it. This is a brand new, out of the box today, monitor. I checked and the warranty.

Product number: B3A19AA, W2371d monitor

Assemble the monitor and the power cord has no contact with the housing in the back. All you have to do is hit the monitor a little and you lose all electric power until you start jiggling the connection.

I have tried a different power cord, checked the electric connoction on the wall and reset to the default factoy. Not good. Yet intermittent. I want this monitor replaced and only breaststroke by the Support Manager chased it.

It's for my University where I work because IT supports. I've been a customer of HP for over 14 years and have never had a case dismissed with the exception of accidental typo of a serial number or something like that.

Put the hand on the dealer and they issued an RMA number

Tags: HP Desktops

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