Battery HP Pavilion 15-N214TX issue

Hello

Today, I bought a HP Pavilion N214TX 15 notebook brand new. When I got home, I unboxed it, inserted the battery, plugged into the wall and turn it on powered for the first time. Then, I saw this message:

HP battery alert
The system has detected the following battery storage capacity is very low.
For optimal performance, this battery will need to be replaced.
Battery (internal) (601)
ENTER - continue starting
For more information, please visit: www.hp.com \go\techcenter\startup

Windows reports, plugged in and not charging.

I removed and re - insert the battery, entry in the HP Support Assistant application conducted an audit of the battery (only to point out that it cannot find a battery!) and I ran diagnostics pre-boot, who also pointed out that there is no battery inserted. I saw somewhere that you should remove the power supply before running the tests. When I pressed the power button while the laptop was plugged in the AC, the charging light just blinked white three times. I could get at a certain point in the diagnoses of pre-boot on battery, but I always saw the message saying no battery has been found.

This is a great laptop, it's super fast, software installs quickly, programs open quickly, it stops and starts quickly, but this battery issue is a huge disappointment. I do not expect this kind of problem a new ~ $1100 laptop.

Help, please!

-techhead287

P.S. The battery supplied with the laptop being defective out of the box, can I get a new one for free through warranty? Only, I bought this mobile last night (at the time of writing this post).

Hello techhead287,

As the battery is not able to keep a load on your laptop, please contact our technical support at the 1-800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

http://www.HP.com/cgi-bin/hpsupport/index.pl

Best regards

Tags: Notebooks

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