The G7 Pavilion Internet connectivity issues

Help! I'm working on a laptop for a consumer, and I'm stuck hard. The laptop is a G7 Pavilion with Windows 7 64 bit. The machine was given to me under the principle of "The Internet does not work". Properties with wireless and LAN settings say that the laptop is connected and it has Internet access. I can ping outside the machine address and can ping the machine from other devices. It is also a valid ip address according to an ipconfig. However, when you try to pull on a Web site, there is a page "Web site is not found." This happens on IE, Firefox and Chrome. All drivers ethernet drivers, chipset and wireless drivers were uninstalled and reinstalled. They are the latest drivers available on HP website. I even replaced the wireless NIC thinking it's maybe just a bad card. I checked the IPv4 settings and all is good. Think to any DNS problems, I tried using directly the IP to connect to Web pages, but all without success. I'm quite baffled and need advice. Is there BIOS problems that adversely affect this? Any suggestion would be appreciated.

Hey Darken_Rahl,

Hmmmmmmm... interesting.

Are you able to ping to an IP address?

I don't think that you are dealing with a hardware problem, it must be the establishment / OS related.

This really looks like a DNS issue even if IP navigation does not work. You have emptied the DNS? If this isn't the case, please do so now:

  1. Press Windows Key + R.
  2. Type cmd , and then click OK.
  3. Type ipconfig/flushdns and press on enter.
  4. Test.

Also try these in an elevated command prompt:

  1. Start.
  2. Type cmd in the search.
  3. Right click on cmd/prompt commands and run as administrator.
  4. Type netsh I I r r and press ENTER.
  5. Type netsh winsock reset , and press ENTER.
  6. Restart.
  7. Test.

Let me know the results of those.

Tags: Notebooks

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