Bb Q5 Q5 blackBerry screen does not

I have a BB Q5 bought in 2014. All of a sudden today, the screen remains black - cannot read any text.

BB is on - red light flashing, service alerts when receiving of emails and texts, but not not able to read the words, because the screen is black. Help, please. Thanks Gabriel4

Hello and welcome to the community!

Please try this sequence... Note that, throughout the entire 4h15m process, your BB must be directly connected to a charger checked (not PC USB, not a docking station):

  1. Connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Hold the place/volume keys until the device turns off completely
  4. Wait 15 minutes
  5. Turn on normally
  6. Wait another 2 hours, no matter what the LED or the screen not

This has been known to "revive" some BBs. If it fails, please try again but increase the waiting time at step 4 to 2 hours and perhaps longer than 4-5 hours.

Good luck and let us know!

Tags: BlackBerry Smartphones

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