BBM BBM stuck on the transfer of your data from bbm surveys

Hoping someone has a solution. My jump of BB's stuck on the transfer of your data from bbm surveys. I tried everything I know how to deal with a BB, which is not much. And everytime I open BBM it goes to the spinning wheel and glued on the transfer of your data from bbm surveys.

Thank you

DGF

Hello DGF

We knew the things you tried to solve this problem?

Below KB explains on the symptoms of the error when installing BBM, which may apply to your question.

You must use only mobile data and turn off WiFi when installing BBM surveys. If the problem persists, use a WiFi connection and disable mobile data.

http://support.BlackBerry.com/kb/articleDetail?articleNumber=000035294&language=English

Tags: BBM

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