BCCode: 19 BCP1: 00000020 BCP2: 870B 5790 BCP3: 870B57A8 __BCP4: 1 has 030001 OSVer: 5_1_2600 SP: 3_0 product: 256_1
I am running XP and how I don't have a DVD burner on my computer, I try to burn a DVD using an external DVD burner. I have the external DVD writer is an HP, model: dvd557s and whenever I plug it into the USB ports, I get a blue screen with a message about a mistake. When I restart my computer says that the error report is: BCCode: 19 BCP1: 00000020 BCP2: 870B 5790 BCP3: 870B57A8
BCP4: 1a 030001 OSVer: 5_1_2600 SP: 3_0 product: 256_1
How can I fix this so that I can burn a DVD?
Help is appreciated! Thank you
Hello
The first step is to uninstall all the software that you use with your DVD player.
Unplug the USB drive and then go to Start -> Run -> type appwiz.cpl -> Enter (OK). Then go to the bottom of the list of programs by removing all the programs that you use to write (Nero, InCD, Sonic, Roxio and DirectCD etc.). Restart the PC when finished. Connect your external Recorder again and see if it throws a BSOD again. If she does not then reinstall your software.
If your PC get a BSOD again then unplug the DVD burner and reboot the PC. Note If you have any other USB devices, you can connect them and turn them on before you do this procedure (in particular, printers, scanners, and cameras).
Then follow the instructions in this document to show hidden/ghost/phantom devices in Device Manager: http://support.microsoft.com/kb/315539
Once you have completed the document and Device Manager opens, you will notice that the hidden/ghost/phantom devices are displayed in a color greyed out. Go to the bottom of the list of devices and click the '+' next to 'CD/DVD-ROM readers' to develop. Remove all the ghosts CD/DVD devices listed (only those that are greyed out!). To do this right click on the device and selectUninstall. In the confirmation screen, select OK.
Go to the bottom of the list of devices and click the '+' next to "De Bus USB controllers" to expand. Remove all devices listed ghosts (only those that are greyed out!). To do this right click on the device and select Uninstall. In the confirmation screen, selectOK.
Once done restart the PC and try again.
Tags: Windows
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