Black screen after login screen. Possible graphics card issue?

Problems to show after the desktop connection screen. Just the mouse pointer. Everything works in safe mode.

I have a graphics card separate installed and it worked flawlessly during the initial installation. I think there was some windows update that happened on its own and from there I get the black screen.

I'm "cleanbooting". All graphics cards are updated... what I have to do.

Hi Justin,

I can understand the inconvenience caused, be assured that we are here to help with your concern.

In order to isolate if the problem is caused due to incompatible display drivers, I suggest to start in safe mode, then follow the steps below.

  1. Right click on the Windows logo, and then select Device Manager.
  2. Expand the display adapter.
  3. Right-click on the display driver and select Disable.
  4. Restart the computer in normal mode.
  5. Sign in and check if you can see the desktop.

Let us know the status so that we can help you.

Tags: Windows

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