BlackBerry 10 Hangman

Hello.

I already have a bb9800, I recorded my new z10 with the same id, but could not recover the contacts from the old, to create a new id, I asked to do a security wipe, while the fact that my phone came with no battery.

After that when I charge my phone and I tried to turn on the phone, the phone does not receive switched back onn.

It is a symbol to connect the phone to the pc, but when I connect my phone to the pc, it is not connect, I installed the bb link software and bes exe 10, still cant coneect for pc software, I tried several compositions, including the mac,

what I would do, how to reset my phone so its in a stadium like this, is it all reset options with external buttons >?

Hi Hashin5858,

You have to follow the instructions in the following article:

KB33480 - smartphone BlackBerry 10 does not start and displays a phone with USB icon after a switch...

Who should get you operational return!

(Note: If you are unable to work, make sure that the BlackBerry Link software is completely stopped by pressing Ctrl + Alt + Delete on your computer, then go to process tab and Task Manager, stop all processes related to BlackBerry).

Tags: BlackBerry Smartphones

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