BlackBerry 10 Z30 set to upgrade to 10.3.1. Power constantly cycles

Recent update from 10.3.1. Later - corrected magnification. Similar to negative - corrected photos. Told by Verizon store rep that the phone is power cycling. It alternates between light LED (red) and 'Blackberry' logo on the screen. At times, screen remains black with LED on long period, then briefly in road and then turn it back on. I tried increase the volume and the power 3 times. No you didn't listen. Unable to turn off the phone. Should leave cotinually d/t of load cycling power.
It's a phone contract Verizon due to the Update March 2016. My plan is to buy a unlocked passport and change carriers when contracts; so do not buy another Verizon phone at full price and extend my contract for 2 years. I don't want to buy a phone online and continue my contract 7 months when I prefer a passport.

I hope that this is a fixable problem.

I have no other phone so am needing help as soon as you are able.
Thank you for your help.
The Morrow Georgia

I followed your recommendations, including the automatic charger. Even if he did not, I was sure that all options have been considered to be due to your

expertise.

I am now the proud owner of the red Passport! I love it!

Thank you for your help.

Tags: BlackBerry Smartphones

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