BlackBerry Curve 8330 Blackberry Smartphones: Spinning hourglass and no email

I have a Blackberry Curve 8330 (about two months) on network VerizonWireless. Yesterday, I started to see a spinning hourglass that wouldn't go away, and now I can't receive emails. (I'm not on a customer business). The signal shows 1XEV connection and I see the ' up/down' arrows flashing periodically, but still no email comes through. All except the standard five applications are closed and I tried the option "remove the battery when the unit is running and wait a few minutes before plugging it back" does not. (The hourglass stopped for a few minutes, but came back and I'm still not received my email).

STATUS

Battery: 65%

Free file: 34379991 bytes

File total: 83623936 bytes

Another challenge is that I use a Mac with OS X 10.4.11, not a PC based on Windows, so I don't have the software Manager to use.

Can someone give me an option before taking this thing back to the store?

Thank you

m

@rmaurer: I forgot to mention the battery drain, but the mine who did as well.

The idea of 'everything back and get another' is never very satisfying for me. Especially if I have to keep doing it over and over again (like bobcawman, above), and he never really addresses the problem. If this is the case, then it seems that I bought a bad product, not only got a defective unit.

The solution for me was to back up all my data by using the Desktop Manager, then reload the operating system of the VZW website software. The process was a bit complicated, and I'm sorry, I don't remember the exact steps to share here, but there is an option on the web site for the latest version of the software (4.5 for Verizon, I think). That solved the problem for me so far. I suppose however that the real question, why what is happening with so many people. I've seen many, many messages on exactly the same thing. I wonder if it's an issue just with the previous version of the software, or something more serious with the 8330 in general operating system.

I'll wait and see...

Tags: BlackBerry Smartphones

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