BlackBerry locked Blackberry Smartphones

Recently, I put a password for my blackberry so when it is locked, you will need to put a password to unlock, however I have also a slider curve and unlock have you also need a password but when I enter my password to the curved slider it freezes and now I can not do anything If I press the menu button it goes to the menu but when I click on something, it goes back to the zipper curve password, I hope someone can understand what I mean lol. Help, please!

What is a cursor "curve"?

Try this, connect the curve to your PC > and open the BlackBerry Desktop Software and enter the password.

Tags: BlackBerry Smartphones

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    Hello

    I take a phone of my coleague who has left the company. For some reason, I can't able to connect on the phone. Firstly I didn't at first, the password of my coleague ex, I went online and changed the password. However, when I want to connect with my new password to unlock the phone, I have this message:

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    For security reasons, you have been locked for 15 minutes. "Click on forgotten password if you need create a new password.

    But after 15 minutes and try again, the message... helpppp

    You try the BlackBerryID, or the security password, on the device?

    It looks like the BlackBerryID if you are locked out for 15 minutes.

    A wrong entered security password would give you only a message something like «wrong password 2/10»

    Then, to change the BBID of this device and make it 'your own' device, you'll need to do a wipe of the device security. This will delete all the data in personal, contacts, calendar, etc. and restore the State of the plant basically.

    Read this: BlackBerry smartphone must be wiped before transferring the property Security

  • Locks of software upgrade for blackBerry Smartphones

    I had problems with my touch screen not working not.  After searching online it was suggested that the software might require the upgrade so I downloaded it.

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    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

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    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • BlackBerry Smartphones lock button does not work after update

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  • BlackBerry smartphones can not connect to Internet / locked message screen

    Hello!!

     

    I have 2 questions that I hope someone can answer.

     

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    #1) to connect to the Internet with a BlackBerry, you need to have a BlackBerry plan data. Without this, you will get no data service, apart from a few wifi on a BlackBerry Smartphone services.

    (#2) you are sure that the device is 'new '? That the message is displayed on the lock screen?

  • My phone blackBerry Smartphones has a lock of business or something?

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    Ouch... the pain of buying used. Here is a KB with some information for you:

    KB05099 Steps to take before selling it, or after buying a used BlackBerry smartphone

    Unfortunately, in your case, is that part of it... you need to remove the it policy which is latent on the device. Here are some procedures that may (or may not) work:

    http://supportforums.BlackBerry.com/Rim/Board/message?message.UID=269661#U269661

    http://www.BlackBerryFAQ.com/index.php/How_do_I_remove_the_IT_Policy_on_my_BlackBerry%3F

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  • BlackBerry Smartphones phone locked

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    KB13003"JVM 513" error message appears on the BlackBerry smartphone

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    Note that although written for "reload", it can be used to upgrade, downgrade, or recharge - it depends on the OS package you download and install on your PC. You can even use a different OS package carriers simply insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML. remember that you remove from your PC, no matter what other packages devices OS BB as having more than one installed on the PC can cause conflicts with this procedure.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

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    Good luck and let us know!

  • BlackBerry Smartphones BlackBerry9900

    Hello

    I recently picked up a Blackberry 9900 in a taxi with two sim cards, an insertion Vodacom and cell C on the cover, I stayed with him for a week, as he had an expppecting Ppassword the owner on the phone but nothing, he ended by saying "phone not allowed MM6" and I ended up removing the sim card because they have codes ficche also and I reset it I ended up him, but it is not the signal loading, please help me RIM team.

    I have two own phones a Samsung S5 and BB 9780, please help me to unlock the network.

    Kind regards

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    OK, so you need to start with is the following:

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  • Sellers of understanding of blackBerry on blackberry Smartphones

    Hey

    My boss gave me his old blackberry. He used proximus (Belgium). I don't think that the phone is locked (how I see this?).

    He also had a problem with in the past, this has been fixed but suddenly no more Dutch language.

    I searched this forum and found a software link (Desktop & Device Software Download Sites for BlackBerry users):

    If you have not purchased your BlackBerry® smartphone directly from Research In Motion (RIM), please select the link to your service provider below to download the BlackBerry® Desktop Software and BlackBerry® Device Software that your service provider has authorized for use with your device.

    If I understand correctly: Let's say if I'm going to buy a new company BASIC SIM card (a provider of services in Belgium), I need to install the software for this service provider.

    Does this mean that if I am abroad (outside), I can't use the phone more?

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    Is there a difference between these software (sorted by country) or what's available that's different languages?

    Hello and welcome to the community!

    You have several misunderstandings... then this post will be a bit long... Sorry about that...

    haramo wrote:

    My boss gave me his old blackberry. He used proximus (Belgium). I don't think that the phone is locked (how I see this?).

    Reference:

    haramo wrote:

    If I understand correctly: Let's say if I'm going to buy a new company BASIC SIM card (a provider of services in Belgium), I need to install the software for this service provider.

    # With the appropriate tips (below), you can use any bundle of BONES of any carrier, as long as it's your specific model BB number.

    haramo wrote:

    Does this mean that if I am abroad (outside), I can't use the phone more?

    Completely independent.

    To use your BB when out of your network home, and if you want to keep your home SIM card inserted, you must have stored with your carrier network for roaming, international data plan if that's where you are roaming to.

    To use your BB on a network of different carrier with their SIM card, you must first have unlocked your BB is carrier home (see above for that).

    Other (applies to both), your BB must be compatible with the carrier data network technology and frequency... If the radio inside your BB does not support the network of the carrier, then nothing will work. If it is compatible, then you should be able to receive voice-level services. But for data level BB services, must still ensure that your specific model BB number is supported by this network of carrier for AutoShip of HRT and maintenance to your BB book... If not, then you will not be able to receive data of BB services.

    haramo wrote:

    Is there a difference between these software (sorted by country) or what's available that's different languages?

    It's actually more and less complicated than that. Looking at all the 4 bytes of the version number of the operating system, if the two carriers have the same version, then the package is the same from the functional point of view BB. However, each company tends to "Pack" the package they release with some specific things from carrier, but none of this is really necessary... it's usually just things like icons of teaser for applications that a carrier has agreed to try to push their users. Not important.

    Regarding the language, it is not simply a matter of the carrier you choose. It is rather a question of the OS package you choose, such as governed by this KB:

    • Article ID: KB05305 Location of support for BlackBerry smartphones

    haramo wrote:

    I need blackberry device software to reinstall the blackberry, so the Dutch language is back.

    OK, with all the foregoing of the road now, the easiest way is, on a PC (you can not do this on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
    • Use the location KB link above as your guide to choose a package that contains the language you want.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue. When installing, be sure to check deeply to all available applications to choose to settle... don't forget to dig deep into each element of multi-level and don't forget that you have selected everything that relates to your language (s) you want.

    Good luck and let us know!

  • Encryption of blackBerry Smartphones memory devices does not turn off

    I want to use blackberry protect but since I got my phone there a small lock next to the checkbox to disable encryption so I can't turn it off. I upraged to os7.1, but the problem remains. Can someone help me?

    Hello and welcome to the community!

    I'm not sure about the correlation between the encryption and the BB Protect... you jumped from one to another at whiplash speed in your post... do not understand.

    But, nevertheless, if encryption is active and locked, then the most likely answer is that your device has a COMPUTER Board policy that requires encryption is active. You can check the existence of a COMPUTER policy via this method:

    • KB30076 How to check for an it on a BlackBerry smartphone policy

    If you're on BES through your company or otherwise, you have to stop now and talk to your BES admins, because they are in control of it on your device policy.

    If you are not on BES, then somehow you got a device that once stood on BES, and who gave you sanitized it not properly before give you the device. You can now clean, but it will be totally destructive. Therefore, please begin by reviewing the Backup link in my sig auto on this post and make sure you have a full and complete backup.

    Once you have a backup, you can do this to clean your BB of the it policy:

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    Subsequently, when you restore, DO NOT make a full restore... rather just do a selective restore of the databases you need (e.g., contacts, calendar, messages, etc.) and more precisely to avoid any database that have nothing to with COMPUTER policy, business, etc.. If you restore those, they will dutifully restore COMPUTER policy and you will be right back where you started.

    Good luck!

  • BlackBerry Smartphones active new SIM - now phone SOS only

    Hi all. Have a little problem. I had to go back to an old 9700 When my current iPhone broke. I needed a new card SIM from the iPhone using a different card. When I called Rogers to activate the SIM everything was fine for about a minute. I received texts that were pending since Sunday when my iPhone broke. I had full bars etc. Once a minute, he went to SOS only. While I was on the phone with Rogers Tech Support I have reset and removed the battery and SIM and all the things they wanted me to. Everything looks good on their system, he said that the problem must be with the device.

    A bit on the device:

    Originally with Mobilicity in 2009. Opened and used with the wind. My father then used with Rogers and Fido. Since Sunday, when my phone broke, I used SIM card of my brother-in-law (he just swung at Rogers to the wind, but his plan has always been paid until the end of September) and the BB worked very well. If it worked correctly with a Rogers SIM.

    Now, I get the same problem with my brother-brother SIM. SOS only. No connection. What happened when active Rogers SIM card must have done something to the camera itself because now it does not connect to any of them. That both SIMs work as I have tested both in my wife's phone.

    The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

    He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

    Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

    Thank you very much!

    Hello

    jvnanu wrote:

    The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

    He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

    Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

    First this... avoid this tech Rogers like the plague. He has no idea what he's talking about. All what he told you is simply not possible. Once MEP unlocked, a BB device can blocked at the factory. Nothing of what you have done or the facilities of any OS can relock a BB.

    I'd rather a complete security on the Device Wipe:

    • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe

    Otherwise, a ResetToFactory WIPE:

    • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

    After each one, put it in the SIM card and switch on the device, and then make sure that the voice is through Rogers. Only then start to worry about getting all the data to work (if you subscribe BIS, in other words).

    If you want to get off the OS Reload path, then the easiest way is, on a PC (you can not do this on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. (not applicable in your situation)

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry smartphones please help me

    HY,

    Translation by Google:

    Everything began to be replaced by an old mobile Blackberry Curve 9300 for a new 9300
    Initially, I connect my old laptop to perform a backup.
    I connect the new and restored with the old backup.
    And starting problems:
    Initially I have found all my applications, after a ride on this forum B and am active Blackberry option. I thought that I had on my old laptop...
    But I'm still all of the missing Blackberry universe.

    I connect my Blackberry Desktop, it tells me I can do an update from 5.0 to 1419 Pack Update pack 6.0 1879.

    But the problem and not the update bug.

    Following error message:

    An update to the Blackberry Desktop software component must be installed before proceeding. I'm okay then after seconds qqs:

    An error occurred during the update of your software
    The list of applications on your device is have been downloaded.

    However, I take things and I have zero reset my laptop with a factory reset.
    I past either directly through the laptop and the laptop tells me that there is no update available.
    So at the moment no update my software.

    Then I try to reopen a Blackberry ID session and still the problem:

    I know that my email user, I maintain the Blacberry ID confirmation email, but I forgot the password.
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    You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been blocked for 15 minutes.
    or else
    You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been locked. If you have forgotten your password, use her you forgot your password feature to select another.

    What should I do?

    Please help me!

    Hello and welcome to the community!

    You have a lot of questions... so it is difficult to separate. I'll try both, I think I can identify:

    Please see this post "sticky" for useful information about your situation BBID:

    I hope that this information will be useful to you.

    With respect to the update/reload of your operating system, the easiest way is on a PC (you can't do this on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Reset e-mail blackBerry Smartphones Passworkd

    After trying to reset my password of the curve, im having issues with e-mail as previously registerd on the phone.  It shows a typing error and the confirmation emails to send to a non-existent address zero feature release.  IM at the tent of 8/10.  Any suggestions?  What happens when I reach 10 out of 10?  the phone lock?

    Help please.  Mike

    Hello

    Please see this:

    • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

    In essence, the BB returns to a State as if it were brand new. No data, no service, nothing. You start with everything.

    Good luck!

  • Theme of blackBerry Smartphones has frozen my blackberry

    I downloaded a theme on the morning of the bb app world now my phone is frozen. Its stuck on the main screen and it is locked. All buttons are inadmissible unless the caps lock, shift, and alt button. I tried removing the battery and putting it back on nothing has changed. It just says: initializing with a green circle, and that's it.

    After downloading the theme, he asked if I wanted to apply, this small clock for the load came out. The phone took the time to apply so I went to remove the other themes to free memory to make it faster. After you remove the other theme, it got stuck on authentication for a long time, so I took out the battery. When you restart the bb the new theme has been applied, and now the phone is stuck on the main screen. Help, please!

    Hello and welcome to the community!

    Try to start safe mode in order to remove the offending theme:

    • KB17877 How to start a BlackBerry smartphone in safe mode

    Good luck!

  • BlackBerry Smartphones impossible to disable the password security and encryption

    HelloW, I am currently using,
    BlackBerry 9780
    Smartphone (3G, Wi - Fi)
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    Band 3G 1,2,5,6
    The kernel v3.8.6.5 encryption
    Brand version: 1.0.99.538J
    The micro Edition configuration: CLDC-1. 1
    Micro Edition profile: MIDP - 2.1
    Micro Edition JTWI Version: 1.0
    Micro Edition Media Version: 1.1
    Micro Edition PIM Version: 1.0
    Micro Edition file Version: 1.0
    Edition micro Bluetooth Version: 1.1
    Micro Edition location Version: 1.0.1
    Micro Edition Security and Trust Services (APDU) Version: 1.0
    WLAN Version: 4.3.0.9
    (Research In Motion Limited)
    Now the problem is that I'm not able to disable password insecurity,
    (Homescreen > options > Security > password), there is a small latch (yellow lock symbol). Another problem is that I am also able to disable encryption, there is a tick mark on who. And there is one symbol of a padlock, please help me da information thereon, after every 20 minutes my B.B gets locked and I asks me to put the password of da, I want what it b done with the company.
    Thank you.

    Hello and welcome to the community!

    From what you describe, there is a COMPUTER on your BB policy which is demanding both encryption and a password for the device-lock. If you are currently on the BES, then STOP NOW and see your BES admins they control it.

    If you are not on BES, somehow your BB has a COMPUTING policy... the cause maybe it was once associated with BES, but not properly deleted when the property was transferred to you. If all goes well, there will be other problems that often comes with "2nd hand" situations. In any case, you can check this:

    • KB30076 How to check for an it on a BlackBerry smartphone policy

    Even if does not appear as described, from what you have described, there is probably a COMPUTER policy that is causing this (some may be "hidden"). To remove it, first make sure you have a good backup of your BB... See the link in my sig auto on this post for instructions. Then do this:

    • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

    Thereafter, your BB will be as new... you need to re - install your applications and restore your data (according to the backup you took my instructions above). BUT - when you restore data, DO NOT make a full restore... rather, only restore these databases you need (e.g., Contacts, calendar, Messages, etc.) and more precisely to avoid those who have nothing to do with the COMPUTER policy, company or similar things... If you restore, you will be right where you started.

    Good luck and let us know!

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