BlackBerry Passport BB as a new phone on the rise and glued on the anti-theft function

Hello

I've been a faithful customer BB for 10 years and recently bought a refurbed unlocked Blackberry Passport on e - bay.

I started to set up the phone, and once I got the Blackberry ID user name connection, my connection was not accepted as Blackberry Protect anti-theft is activated.

While I tried to contact the previous owner (pending response), I try to find out if there is a way around this section of the introduction.

I have 3 numbers and all phones blackberry - Q5, Q10 and now BB passport. They are so easy to use and convenient that I really want to get the implementation completed on this phone as soon as POSSIBLE, because it will be used for work purposes.

Is there a way someone could help?

Thanks in advance.

jpcprocha

Hello and welcome to the community!

There is no way to move forward without these credentials. Theft protection is a very strong security feature and cannot be bypassed.

You must get these credentials, complete the initial Setup with the credentials and throw then a WIPE on the device, again enter these credentials. After the WIPE, you'll then be able to use/create a new BBID during initial installation.

If the seller will not provide you with the credentials, their next option would be for you to return the unit to them and to the steps above, except for the last part (for example, they should start CLEANING with their powers, but does not start the device upwards later), and then they send it back to you.

The last option is so... If the seller has represented the device as being fully usable by you, and if they either of the above, then they distorted the device for you and should refund you. If they do not cooperate, use the functions of "Buyer Protection" eBay.

Good luck!

Tags: BlackBerry Smartphones

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