The Desktop of blackBerry Smartphones version 6 not finding phone after the decommissioning of the non working version 7

Similar Questions

• BlackBerry Smartphones Internet BB not worrking even after the seizure of the service

  
  

  Found the solution for this if you are a Vodafone customer make sure you have your active Vodafone Live only then your advantage would be uppercase for Blackberry. Pierrick took me 1 month to understand this. And no customer management had a solution.

• BlackBerry Smartphones Bluetooth do not find new devices on 9700

  I have the Blackberry Bold 9700 and problem with Bluetooth. The phone is not able to find a new Bluetooth device but is capable of associating other device when asked. I bought the hands-free kit and cannot pair with phone because it is not able to find the car handsfree. I tried to pair it with the Samsung Galaxy and it wasn't any problem.

  Can anyone help? Are there any special settings I need to do? Thank you.

  Where did you got the devices?

  Maybe they have policies on them:

  http://helpblog.BlackBerry.com/2011/11/BlackBerry-it-policy/

  If you have a COMPUTER policy you can remove it by following the instructions below:

  http://BlackBerry.com/BTSC/kb14202

• BlackBerry smartphones I can not FIND MY APP WORLD AFTER DOWNLOAD

  I use a BB9800. I've updated my appworld and it vanished.bt I check in my management application is there.what what do I bring to the home page.

  I see that your problem was resolved on December 11:

  http://supportforums.BlackBerry.com/T5/BlackBerry-App-World-General/missing-application-world-s-icon...

• BlackBerry Smartphones BBM contact not visible pictures after restoration.

  I restored my contact list and contact photos appear. Just mine. I did battery pulls and even upgraded to the new bbm. However, I still don't touch images except my own. Why is this and how do I solve this problem?

  He started working for me yesterday. I tried to change my picture and asked a contact if she had changed, she had. I guess it was just a small server problem. It is fixed. We hope your works soon too!

• Problem in BBM blackBerry Smartphones - I do not have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel

  I don't have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel. Help, please!

  Thank you!

  Then you can try upgrading the BBM to the latest version available for your device?

  Make that first make a local backup of your BBM contacts, after backup, delete or uninstall any existing version of your BlackBerry. On your home screen, go to Options > Advance Options > application > BlackBerry Messenger > delete BlackBerry Messenger of this list (highlight BBM press on the menu key and select delete)

  KB10040 : How to view or delete the application installed on a blackberry smartphone 

  Once it is perform a battery pull reboot by removing the battery while your unit is powered, wait a min, then reinsert back.

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your device.

  _______________________________________________

  Please note :

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 : How to back up and restore the BlackBerry Messenger contacts list

• Issues with the blackberry desktop software-blackBerry Smartphones

  whenever I connect my BB 9810 torch for BB desktop software, it shows apps that has been installed on my phone only...

  I want to install the input language and other things but it doesn't show them

  my phone is havin OS7.1

  Hello rhythm_mittal

  Before running the desktop software make sure that your PC is connected to an active Internet, besides availability of languages depends on carrier and the OS pack you have installed on your device, what language you are looking for on your 9810?

  Please read the Knowledge Base:

  KB13067 : How to get smart BlackBerry phone language packs.

  KB05305 : Localization support for BlackBerry Smartphones.

   

  Try it and let us know if you have any questions.

• BlackBerry Desktop Manager Blackberry Smartphones does not properly

  Hello

  I plugged my flashlight on the USB as usual and connected to the Office Manager, hoping to transfer music to Itunes. But for some reason it isn't letting me transfer any music on my phone.

  It is said "If your BlackBerry smartphone uses a Bluetooth connection or is not connected to your computer, you need to connect with a USB cable for import and sychronisé media.» If your device is already connected, plug it in again to start a new connection. "Your device must be on mass storage mode and a memory card or additional built in storage for multimedia files.

  I tried to unplug and reconnect, reset my laptop, uninstall and reinstall the Manager of office etc..

  Can anyone help?

  Thank you

  So, do you have active MassStorage?

  1. go to Options > Media Card
  (some themes or BlackBerrys can call this ' settings > Media Card ")

  2. check the following parameters (if they are that way, then changes according to the following:)
  (a) media card Support: on
  (b) mass storage Mode Support: on
  (c) auto Enable mass storage: Yes

  3. save the settings and exit

• Difficulties to download the Blackberry Desktop Software-blackBerry Smartphones

  I have a new Blackberry Curve 8520. I tried to download the desktop software. First of all, I put the CD in the drive, but he has not read the desktop out of there software. I tried to download it from the Web AT & T Blackberry website. An InstallShield appeared and after several minutes, he said that the software has been installed and if it automatically appears on the screen I should open in the start menu under programs. Unfortunately, I couldn't see the program listed in the start menu.

  Any suggestions?

  Thank you.

  It sounds like the OS of the phone.

  By using the link that I provided you want to download Desktop Manager 5.0.1. Yes the Desktop Manager contains the Device Manager

  Also you didn't say what browser you are using to download from.

• New blackBerry Smartphones version of the app world

  I have the Curve 8520 and now have app world version 2.0.1.12.   I got a message yesterday that the new version of 2.1.0.39 is available, but there is no 'Upgrade' to click on download button.

  The installation and upgrade instructions are the same. When, on the BB, you click on the link that you send to the BB (on site), it takes you to an installation location. During installation, the installation program recognizes that there is a previous version of the AppWorld on the device... and it will prompt you to allow him to replace the installed the new version.

  rber wrote:

  I don't understand why the email I got BB yesterday on my phone does not an upgrade click on option.  Choices are 2 that I have to click 'Critiques' and 'recommend '.

  I don't have any idea of what email you have received, so I don't know what it was. I remember never to receive an email advising me of this upgrade... then again once I check regularly for upgrades and other, so maybe I got him earlier than the email notification.

  rber wrote:

  I tried this email as you suggested.  He came in my email computer but not my phone. .

  Not knowing your configuration, I have no idea. You can also, as it is said on this site, enter this URL in your browser to start the BB installation program:

  • www.BlackBerry.com/appworld/download

  Good luck!

• BlackBerry Smartphones Trackpad does not - Touch screen work

  I bought a Blackberry 9900 in September 2011.

  in July 2012, I had the phone replaced under warranty as the WiFi signal went funny (he was VERY weak all the time) as the speaker was roaring because of play a little hard, so I got the handset replaced under warranty.

  Blackberry 9900 replacement handset was working fine until about a month, when my trackpad kept work stoppage. I thought that my phone had frozen, but I could still navigate the phone using the touchscreen. the trackpad works again after 10 seconds.

  I tried to restore the firmware of phones at the factory version, I also tried the last updated one (7,1 Bundle 2061), but still no joy - im guessing the problem is hardware related.

  What are my options?

  my phone is not covered by manufacturer's warranty is it?

  Hello and welcome to the community!

  I suggest a completely clean OS reload... perhaps to aid installation method below 'skeleton' slow...

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  BenRichardsFife wrote:

  my phone is not covered by manufacturer's warranty is it?

  Only your warranty provider can answer this question for you. Everyone must respect all terms of warranty you received with your purchase (your contract, purchase, governs all), which can be less or more generous than those extending from the RIM. There might be a good read for you here:

  • http://us.BlackBerry.com/legal/handheld-limited-warranty.html

  Good luck and let us know!

• Desktop of blackBerry Smartphones software update problem

  I have a Torch 9800 and the Desktop Software 6.0 Bundle 2949 version.

  I got a message suggesting that I upgraded to 7.0.0.59 (Bundle 60). However, as soon as the download update is finished, I get the following message

  "Winzip Self Extractor - could not create c\users\owners\app data\RIM - unzip operation cancelled."

  The desktop software will recognize is no longer my phone and cannot synchronize.

  Any suggestions what to do next?

  Thank you very much

  At any time a phone is not recognized by the BlackBerry Desktop Software, I recommend watching this article:

  http://www.BlackBerry.com/BTSC/KB10144

  See if that helps you.

• BlackBerry Smartphones Resettofactory does not BES

  The Bold 9900 was used with BES. Now, I like to use without BES, on a pop account.

  I used Desktop to factory. I used LOADER.exe compand line at /resettofactory.

  Nevertheless, after it restarts, and I try to add the POP account, I get.

  Accounts activated

  No active account

  Account activation

  To activate your business account, enter

  information provided by your system

  Administrator in the fields below.

  E-mail:

  Activation password

  View the password

  Activate

  Me doesn't appears not be factory because there is no place to add a pop account without activate BES.

  I just need to go to Yahoo, without BES. Any suggestions?

  Sourcery says:

  I also did a wipe of security directly on the phone. No joy.

  According to KB21918 and KB18998, you should eliminate BES.

  Actually no, both give a re-read, especially words such as these:

  The factory reset just as the option wipe Handheld performs from the BlackBerry smartphone, with a few minor differences.

  • Wipe Handheld - The wipe Handheld option is made directly on the BlackBerry smartphone (see KB02318 and KB14058). This option removes all BlackBerry application data (emails, address book entries, calendar of events, etc.) and allows the removal of installed Applications and the content of the press card.
  • Reset to the default factory - data Application will be withdrawn and HE are so political. Third-party programs will be NOT affected by this operation. They will remain intact.

  ResetToFactory, via the charger or desktop software, is the method to remove an it strategy. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Now, PAHO situation... which I think is that the device has been associated with BES before and is no longer. Once the it strategy is removed, then the unit must be ready to accept the carrier BIS account. You can check if the it policy has been removed through this:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If the company removed and only is offered for the e-mail configuration, then the problem is that the unit does not service the carrier BIS.

  To use the exclusive services of BB (including the ability to Push email, BBM, etc), you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have an email Push-enabled compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), your exclusive services BB will work (for example, you will have a staff/Internet Email added to the email Setup Wizard, your BBM will work, etc.).

  With hundreds of carriers in the world, each with dozens of different data plans it is impossible to say that any plan service could actually expressly provide for. Only carriers can answer this question. The best thing to do is to decide what services you want and then talk to your carrier about obtaining a data plan that allows what you want (to them).

  Good luck!

• Sync gmail contacts OK blackBerry Smartphones, but can not synchronize Emails

  Dear Blackberry community!

  I recently changed my contract mobile and kept my professional Blackberry Curve 9300.

  I managed to configure gmail and synchronize contacts & the order of the day, but I can't seem to synchronize emails.

  It seems to me that the old configuration blocking private Email-addresses is still active, but I don't know where and how to change.

  Thanks a lot for your help!

  Cheers, Inken

  Hello and welcome to the community!

  Of what you say, I read that you had BES enabled on your BB, you have separated from the company/what BES now, but your BB was not properly cleaned of it's political, that continues to limit the things. To remedy this, you perform a specific wiping of your BB as follows:

  1. First of all, review the link of my auto-sig about backups... this process will completely clean your BB and you have to start over.
  2. Once ready, follow this KB to clean your BB of the it policy:
     • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  3. When / if you restore, DO NOT do a full restore, restore only those databases that are essential, especially to avoid those who have something to do with the company, BES, political, etc.. If you fail at this stage and all restore, you simply put it on your BB policy and be right where you started.

  Good luck!

• BlackBerry Smartphones WARNING: Do not wipe your Alpha Dev with early release BB10

  Just a quick warning,

  I had to spend BBID on my Dev Alpha running the latest alpha BB10.  The instructions inside BB10 advise you to do a security wipe.  DO NOT do this.

  Life Dev Alpha at the beginning, you can enter a problem when you have a secure erase.  This has caused your device is unusable, and you had to install drivers and force a debrick manually.  This trick WILL NOT work on the alpha version of BB10.

  With the Alpha BB10, make a secure erase deletes all your applications and access to these applications.  It also removes the options and settings screens.  It removes access to everything other than the browser.  Try to start the option screens in any method of causes a failure like the application options can not be found.  It stops also send USB signals, which means that the Device Manager / application loader can not detect a USB device at all.

  The application loader custom RIM will reject any connection USB with an unrecognizable PIN (your PIN is not passed when it is blocked like that).  This prevents the it to your Alpha Dev rewipe.  In addition, Blackberry Desktop Manager (who will recognize as a dead BB device) will attempt to reinstall the OS so that your Dev Alpha turns off.  However, as we know, the BDM cannot actually move to the BONE.  Which means that it will not work.

  I haven't checked with Dingle Bay to see if I can manually get the OS to an earlier version, but this is probably the only way to save your Alpha Dev with BB10 and a secure erase Insider.  Will post here updates as needed.  I have just this Chuck in a box and ignore it, but my 64 GB PB also died this week (out of battery power). I don't want to send "RIM" for repair, because they will out simply swap with a new stock, and I want to keep the data on the hard drive.  Because of the way that the battery works with the motherboard, make a backup is not easy with a dead battery.

  See you soon,.

  Ed.

  My mistake, double post.

  http://supportforums.BlackBerry.com/T5/testing-and-deployment/do-not-wipe-dev-Alpha-update-10-0-9-Bu...