BlackBerry Passport Passport does not ring

I used the 'meeting' mode and all future calls went to voicemail without ringing. I was told to do a security wipe and back to factory settings, which I did.

now the phone rings, sometimes. I had the phone sitting in front of me, it does not ring and goes directly to voicemail. I don't know, but it seems if I type a message or by using another application, then the phone doesn't ring and goes directly to voicemail.

This should not be the case. suggestions?

I would like to know if this KB help!

KB36391 not able to receive calls or text messages from numbers not stored in a contact in t...

Tags: BlackBerry Smartphones

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