BlackBerry Passport phone crashes and asks password

Hello

It is the second time it happened to me. Once the phone in my pocket for a while and I take, it displays the message "WARNING: you have entered an incorrect password 5 times." After 10 unsuccessful attempts, your device will be deleted.

Now, I never entered any password. I know that the password screen, I've mark the 6th attempt which is not accepted.

I enter password blackberry id, it is not accepted. I am able to connect using this on the web of the computer, but not able to unlock the device.

How should I proceed now?

I tried to connect the computer with the usb cable and blackberry software mixing, but he asks peripheral or unlocked.

What is the way out?

Help, please.

Hello and welcome to the community

Your locking device created by the user password is the only way to unlock your device and prevent the wipe will happen if you fail the maximum number of times (usually 10). There is no 'master' or 'substitute' password to use... only this device lock password that you have created. It will be the same exact unit as well as password asking BLEND, so you can enter it on the keyboard of the computer and that should reset the counter.

It seems that currently affects while that device in in your pocket... This can happen quite easily, especially with the physical keyboard devices. It is often recommended to use a protective case for this situation in order to prevent unintentional password entry attempts.

But, when you first noticed this, doesn't it say "enter blackberry to continue? It should do that on the 5th attempt, exactly for this purpose so that unintentional attempts are stopped at that time, more the word password then entered must be clearly visible and not hidden.

Note carefully what is NOT your BBID credential, at least as much as you have described here. On the contrary, it is your device lock password.

If entry on the keyboard of the device continues not to work, one thing to try is a reboot... sometimes that can clear up any behavior strange keyboard, so you can then enter the password as you know.

Good luck and let us know!

Tags: BlackBerry Smartphones

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