BlackBerry Passport stuck in the new edition of BB money configuration Passport

Hello

Just got my new edition of the Silver Passport, but it does not accept my login for Blackberry ID already at the beginning of the configuration I'm stuck. Very frustrating, I try (for a view hours now), he says "use the blackberry ID, the phone has been configured with" mean, it is a new phone... and I use my own work always good BB ID. what

I checked my BB ID on the internet and sometimes it works and sometimes I see:

The service is temporarily unavailable.

We apologize for any inconvenience. Please try again later.

www.BlackBerry.com

www.BBM.com

Then sometimes it works on my PC, but it does not work on the new passport of BB, what's the problem?

Hello

Given what you describe, two things are at stake. (1) your device is running the latest 10.3.2. Direction of the BONE. (2) your device has been previously implemented by someone with a BBID, and they do not properly activate the anti-theft function before they wiped for delivery to you.

There is no way around that. The anti-theft function requires the same credentials BBID as already associated with the device, unless that is disabled before ERASING (or OS reload, etc) is launched. Once initiated, only these credentials prior BBID will be accepted.

Your recourse will be with the seller for you to the device. They provide you with the credentials that you need, or they take the unit back for refund/exchange/repair.

Good luck!

Tags: BlackBerry Smartphones

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