BlackBerry Smartphones stuck on the loading screen

Hoping someone can help me solve this problem.  When I turn on my Blackberry (Bold 9700), you get the screen where it shows the whitebar where the phone does... I get about 3/4 of the way through and it just stalls.  I tried to take out the battery for a few minutes and then put everything back with no luck... screen charge again that about 3/4 of the way.  Any idea why this might happen & how do I fix this?  Thank you!!!

If your BlackBerry is still under tension turned off with a black screen, follow the instructions below. The only indication of life may be the flashing red indicator light in the upper corner. Nothing seems to wake and Desktop Manager does not recognize that a device is connected.

(1) make sure that you have Blackberry Desktop Manager installed.
http://NA.BlackBerry.com/eng/services/desktop/
(2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

'c:\program files\common research in motion\apploader\loader.exe' /nojvm

(3) the Application Loader Wizard will appear - click on "next".
(4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
(5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Just unplug and let the process finish completely.

NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

Tags: BlackBerry Smartphones

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