BlackBerry Q10 Q 10 will not PASS OR RECEIVE CALLS

My new Q10 suddenly stopped being able to make or receive calls.  When I try to return a call the screen remains empty.  I tried to call land line Q10 Q10 does not sound but I get a voicemail msg.

Any thoughts would be greatly appreciated.  Thank you.

Hello and welcome to the community!

Each time a random strange behavior or slowness comes, the first thing to try is a proper reboot:

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. If this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.

See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

Good luck!

Tags: BlackBerry Smartphones

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