BlackBerry smartphone security back-up with various Blackberry ID

I want to reload my new Z10 BB with a backup security file, but in the meantime I had to change my BB ID (at the same time, email and password). Now the BB link won't load my backup to my new saying of device security: 'ID différent BB!'.

What can I do to access my data?

Siegfried, if you contact your technical support of official carrier & bring to escalate the problem to BlackBerry, Yes. Maybe they will be.

Tags: BlackBerry Smartphones

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