BlackBerry smartphone touch sensitive screen

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• BlackBerry smartphone touch screen does not work, 2 phone... Torch = junk

  It's my 2nd my first Torch torch touch work stoppeed and ATT sent me another...

  Now this torch touchscreen stopped working, so far, I did a reboot hard and soft...

  now I can do a factory reset or downgrade...

  IM starting to think that the torch is undesirable.

  Well, I talked to ATT tech support and I actually finally got through to BB and they open a case and gave me a number of good ticket for 3 days...  The first tech support was a dunce and she told me that 7 hours was taken long to upgrade software, so she told me to unplug and re install...  That solves nothing, only bricked my torch, even though she was right about one thing 7 hours is far too long, but it does not solve anything...

  then I recalled in support of BB using my ticket number... and here I actually spoke to somebody who knew what he was doing...  We connected through desktop remotely, and he guided me...

  He told me to never update device software when the software asks you to update...  I told him, I was getting a white screen and it says App Error 200...  He told me that we have a clean wipe and install everything new facility...  He has directed to the site from ATT and I DL the latest peripherique.246 software...  Then after it DL'ed I installed;...

  then he had me to connect the device again AND GO INTO PROGRAMS CAN record B\LACKBERRY

  then find charger, here, he had me select the apps I would like to, and then click Next...

  then after 5 minutes it finished loading, he then told me to wait another 10 minutes for the device to reboot and then my torch works!

  If anybodys touchscreen doesn't work more or torch is made of bricks, I highly recommend doing this procedure...

  I called BB again and had them send me an email for accurate insrucions, so I recorded in case this happens again... Here it is...  Keep in mind first you need access to the ATT site will link you to the site Web de Blackberry and then DL file then open and install and do the following...

  Check that the device client software is installed on their computer, or it won't work.
   
  1. click on the start menu
  2. go in my computer
  3. go in: C:/Program Files/Common Files/Research in Motion/Apploader
  -If its 64-bit windows, it will be C:/Program Files(x86) /Common Files/Research in Motion/Apploader
  4. double-click on "loader.exe" (it may be called "loader" according to windows settings)
  5. a window opens saying "welcome in the application loader wizard." Click next
  6 next, where it is written 'Connection' to ensure that either "USB - PIN:" or "USB - PIN: UNKNOWN" appear. ""
  7. click on next. It take a while to connect to the device and then view the Application selection screen.
  -L'application selection screen will be a list of application control.
  -Items that are checked will be installed, if they do not already exist on the device.
  -Items that are not checked will not install, and if they already exist on the device they will be deleted.
  8. ask the customer to scroll through this list and check all applications they know they would like on their blackberry.
  9. once everything looks good, click Next.
  10. click on the Advanced button.
  11. make sure that 'remove all previously installed applications' and "Delete all application data" is checked.
  12. click Next.
  13. If loader.exe asks you if you want to automatically back up and restore data, select "do not automatically backup and restore."
  14. click Next and then finish
  15 advise the customer that this process can take anywhere from 20 to 40 minutes, and everything they do during this time is to ensure that the blackberry is connected. The first time that their blackberry starts after this process, it will stay on the screen of the hourglass for about 10 minutes, nothing to worry about.
   
  Once the client can see the home screen of their blackberry, they're OK disconnect.
  The customer will have to re - turn on their radio, they can do so by going to manage connections > select Mobile network

  Sincerely,

  Sarah
  BlackBerry customer support
  Research In Motion Limited
  Tel:
  NA toll free: 1-877-255-2377
  UK toll free: 0808 100 7466
  Europe: + 44 1753 558400
  Around the world: + 1-519-888-6181
  E-mail: [email protected]
  Web: www.blackberry.com

• BlackBerry Smartphones touch screen unresponsive

  All of a sudden my touchscreen went does not today... Yes, it was in my pocket while I was teaching, and when I took it out at the end of the course to schedule an appointment with a student I couldn't access unless I used the scroll button. Please help me solve the problem. Thanks Pollyannadogooder

  fixed my own problem by doing a battery pull...

• BlackBerry Smartphones without keyboard screen scroll

  I just got my BB Storm yesterday and maybe return.  I found that some software does not work on it because she needs another way to scroll and I can't use it without a trackball. Is it possible to use it without using the touch screen.  I know that's the beauty of this new phone but its useless with most of the software.  And I thot I saw advertised with the possibility of using YouTube in the United States, I had to screw not UK.  Perhaps rturn to my BB Curve

  Anyone else disappointed?  Or someone has found a solution to these quirks and if so please share your tips from TIA

  Not been caught in the STORM again!

  You must set the compatibility mode for the software you are using as it has not been developed for the storm yet. See the following article for more information about compatibility mode:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB16225&sliceId=SAL_Pub...

• BlackBerry smartphones "BOLD" white screen please help

  Hello everyone hope that someone will want to help with my problem. You see, I threw the phone on the floor the other day and showed a white screen, sometimes fainting in the normal display and sometimes what is the colorful stripes. spend 2 days and then my screen was just full of stripes of color, no white screen at all. I did some research and found that the concealment of the screen and reconnect the Ribbon of the screen might work. I did and he just came back to the white screen, no more color just scratches the white screen again. I watched tape of connection and its not teared, so don't know what else to do to fix. There was this other thing that coulded works but does not, and it was just the lock screen and pressing on the lower right of the screen by pressing the button 'p '. which didn't work either so if anyone can help, I'd appreciate it.

  Hello Rafarafa

  Welcome to http://supportforums.blackberry.com

  A friend has even trying to do what you do your screen is damaged

  Your screen is in disrepair and damaged.
  It is best that you take it to a specialized, reliable and guaranteed technical service.
  And comentale what happened.

  Remember that each screen has a unique code that works with your BB.

  Kind regards.

  • Answer you like me? You want to THANK? Click
  • If it was the SOLUTION click on "accept as Solution!

  #4LL   #ichooseBlackBerry10 @Gutijose14

• BlackBerry Smartphones Blue error screen when the "BOLD" connection via port USB for Windows Server 2003

  I try to activate a new blackberry 9000 "BOLD", the first time I plugged the server he was immediately recognized and installed. I selected add new device of the user and the activation process started, but about 1 min in the activation I got a blue screen error stop 'driver of bugcode_usb.'

  After restarting the server I reconnected the "BOLD" to the server and once more Windows he acknowledged and began the installation process, this time however, the VM didn't pick it up and I had to click on VM > removable devices > usb devices to start the process of installing how he immediately provoked the stop error blue screen again.

  We run BES 4.1.4 on Windows Server 2003 in a virtual machine (VMWare 1.0.4) environment

  Does anyone have any suggestions? I don't want to plug it back for fear of crashing the BES server again.

  have you tried wirless EA?

• Display of e-mail blackBerry Smartphones New on screen?

  My husband has an iPhone and it has a great feature - when you receive a new email or SMS text, the text of the message is displayed on the screen of the phone when it unlocks.  Is there a similar feature for the 8300?  Call me Miss Instant Gratification, but I hate the notification and the blinking light and then go through the process of unlocking the phone, scroll to my e-mail icon, then clicking on him to get the message, only to find it's spam.  If I could just unlock the phone and BAM, there's the message on the screen, it would be great.

  I am ongoing 5.0 and if my camera is in the case and no criminal record, as soon as I get out of case it opens the most recent message to me. It is the property of BB by default should work for everyone.

  http://www.BlackBerry.com/BTSC/KB04682

• Call for blackBerry Smartphones - new indicator screening?

  I just noticed a new icon on my 8830.  When I make a call there are a 5 star little black/blue 'flag' on the upper right side of the screen near a blue speaker.  When I turn on the speakerphone option it disappears.  Also when I pair the phone with my bluetooth device as it goes.  What is it?

  See if that helps - welcome to frums!

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8100&message.ID=4881&query.ID=248883#...

• BlackBerry smartphones all my screens message are empty

  So, after trying to separate my messages sms and mms from my work and my personal email, I can access is more no message.  When I click on the message, email, or sms/SMS icon, my phone doesn't respond - if I wait, the screen will turn black and when I press any button, the screen is all white.  I have to press the button end call to return to the menu.  My phone always says when I get a message, but I can't seem to him.  I've logged on to the Office Manager and erased the memory to remove whatever it is corrupt, no luck.  I can't go in the settings to change preferences, because these settings are located in the folder menu message options themselves, which of course, I can not enter.  Any suggestions?

  So the main thing is that you can't have in your main folder of Messages - read this correctly?

  First thing to do this: with the BlackBerry device powered on, remove the battery a few seconds and then reinsert the battery to restart.

  Now you can open your messages folder?

  If this isn't the case, you have hidden your messages folder? On-screen main full icon of your device, press Menu > and SEE ALL that it is checked. Now, you see the Messages folder?

• BlackBerry Smartphones bb 8900 screen freezes

  Hello world. Hope you can help me. After downloading and installing a theme of the world apps my bb 8900 just frozen on the screen House and not respnd to nothing. I tried put it down with (alt + cap + delete) but when it restarts, it comes back with the same frozen screen. I tried to pull the battery and the result remains the same. She also does not connect to the Manager of the Fund despite summer connected to the pc. What should I do?

  Hey dpaulpd,

  Welcome to the community of BlackBerry Support Forums.

  Try to force the detection when reloading the software of the device, this is how: http://t.co/UMdcrn5

  This should fix the BlackBerry of the gel.

• BlackBerry Smartphones Facebook App - Screen tiny icon - What Is It?

  Hello.

  I've always had a '7' by the Facebook icon of 3 tiny pixel next to the clock on my main screen before.

  I checked and there is no notifications for me.

  I uninstalled the application and then reinstalled and now I have a "5" by the icon.  With still no notification.

  What the devil is this icon, and if poss, how do I turn off it?

  simon_a6 wrote:

  Sorry for the silent sound, but don't tell you watch in my folder of Messages on Facebook on my phone, or via a PC?

  Or is it not important?

  No, your main folder of Messages ON your BlackBerry. If you check your BlackBerry email a subfolder named by your email... then find the name Messages. Highlight is it, find messages and delete them or read them etc.

  simon_a6 wrote:

  I can assure you , based on the use of the PC, I have no message unread, as if there was, he would say so on the website through my pc.

  I don't think you should be safe. Yet.

• Partial blackBerry smartphones load black screen

  I need help with my Blackberry 9700.  I noticed that he had a blank screen and was unresponsive, so I pulled the battery with no luck.

  It shows the loading screen (with an initial red LED) for 90% of the way and then goes to a blank screen.

  No lights are on, and no noise alerts are heard (I tried to take a picture to hear the click).

  One thing that I had not noticed before was the double arrow in the upper right, which I think is the icon of send/receive.  When it displays in the top-right corner, it is extremely distorted, and then seems normal shortly after.

  What should I do?  I am away from home for the evening and could not connect to the Desktop Manager.  But is this my only option now?

  Thank you!

  Hi and welcome to the forums!

  I think your best bet for the device OS. Make sure you get a complete backup of your device using the desktop software, before recharging.

  Thank you

  Bifocals

  KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows

• BlackBerry Smartphones Enterprise activation screen appears when the unlocking device...

  It started to happen about 6 of my users. When they unlock their 8900's that the Enterprise Activation screen appears (with no informed information) run us BES5.0 and these devices have been activated for at least 12 months. No money changers have been made to the server or policy in more than a month. Everyone knows this? Obviously all what they need to do is to close it, but then it comes back the next time that they unlock the device. Thanks, Edd...

  I just found this course to blackberryforums, it seems that a reactivation of the unit does not seem to solve the problem... I'll give it a try later today if I have time, TGIF!

  http://www.BlackBerryForums.com/BES-Admin-corner/215863-all-my-BlackBerry-devices-now-getting-random...

• BlackBerry Smartphones place frozen screen?

  I had the blackberry for a while mpw and I just tried to go to the youtube app and open it, but it does not load anything freezing of the screen. I can just press the button ' end/red' to cancel, but nothing will load to the top nor the will of the browser. Only a few apps work. How can I fix it?

  For the record, pressing the red phone button to close an application closes it deletes only your screen.  The application continues to run.  Trying to open another page on your browser will not work because the previous application still freezes the browser.

  Yank your battery when the phone is turned then replace it after a minute.  This clears the cache and allow you to access the apps again.

  As rnich120 said, it is not a bad idea to have the current functioning of the o/s.

• Lock blackBerry Smartphones bb photo screen

  Hi all

  Anyone know if there is a way to get the photo of blackberry lock that stood on the bones of bb10 on android devices, which was a brilliant lock and fit the dtec50 ideology to be the most secure android phone

  impatience people

  Ed

  I checked with the people of our product and I can confirm the DTEK50 does not support the password photo, sorry!

  If the functionality is added in the future he would be part of an update to the OS so always make sure that you update your device whenever possible. Here I hear more about support for the DTEK50 I'll be sure to come back and update this thread.