BlackBerry Smartphones BB Curve 9300 white screen

Hello

My BB used to plant recently and does not start until I have remove and replace the battery, yesterday I was on a call when it crashed I have replaced the battery, but he would not return to the top!

I read the previous posts however I could not find a solution, I know that this is not a screen problem because when I blace battery I get "Blackberry" and the loading bar, it loads for 2 ~ 3 seconds then the white screen, seen a lot of posts to check the application loader but I don't have it on my PC.

My PC cannot connect to the device, I removed the battery and plugged to upgrade, but my BB is on the latest version.

Help, please...

OK... Thank you... but...

ali25783 wrote:

regarding the links earlier, they did not

The links themselves did not work? Or you were able to get the articles, but the information contained therein were not useful? I can't say enough...

ali25783 wrote:

I have not apploader on my PC if this is helpful to all.

If you have installed, your PC, the desktop software and/or a bundle of BONES for your BB, then you apploader. Reference:

But, to start your diagnostic efforts, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

If there is no Safe Mode, I suggest that you test to see if your battery is causal. Please try this sequence... Note that, throughout the entire 4h15m process, your BB must be directly connected to a charger checked (not PC USB, not a docking station):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

This has been known to "revive" some BBs.

It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

The results of this will show if your BB or your battery that has the problem. Carefully note please that 'new' and 'know' are not necessarily the same things. Although rare, a 'new' battery could certainly be defective. On the contrary, the easiest (and cheapest, btw) method to perform this test is to find someone with an identical BB which has no problem... trade in batteries and see what happens.

Otherwise, then you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

You may also use these tips:

Good luck and let us know!

Tags: BlackBerry Smartphones

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