BlackBerry Smartphones unable to browse - white screen

Similar Questions

• BlackBerry Smartphones BB Curve 9300 white screen

  Hello

  My BB used to plant recently and does not start until I have remove and replace the battery, yesterday I was on a call when it crashed I have replaced the battery, but he would not return to the top!

  I read the previous posts however I could not find a solution, I know that this is not a screen problem because when I blace battery I get "Blackberry" and the loading bar, it loads for 2 ~ 3 seconds then the white screen, seen a lot of posts to check the application loader but I don't have it on my PC.

  My PC cannot connect to the device, I removed the battery and plugged to upgrade, but my BB is on the latest version.

  Help, please...

  OK... Thank you... but...

  ali25783 wrote:

  regarding the links earlier, they did not

  The links themselves did not work? Or you were able to get the articles, but the information contained therein were not useful? I can't say enough...

  ali25783 wrote:

  I have not apploader on my PC if this is helpful to all.

  If you have installed, your PC, the desktop software and/or a bundle of BONES for your BB, then you apploader. Reference:

  • http://supportforums.BlackBerry.com/T5/desktop-software-for-PC/cleanly-quot-starting-over-quot-with-...

  But, to start your diagnostic efforts, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  If there is no Safe Mode, I suggest that you test to see if your battery is causal. Please try this sequence... Note that, throughout the entire 4h15m process, your BB must be directly connected to a charger checked (not PC USB, not a docking station):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem. Carefully note please that 'new' and 'know' are not necessarily the same things. Although rare, a 'new' battery could certainly be defective. On the contrary, the easiest (and cheapest, btw) method to perform this test is to find someone with an identical BB which has no problem... trade in batteries and see what happens.

  Otherwise, then you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• My blackberry screen blackBerry smartphones is blocked in white with the blackberry logo

  Please help me. the screen of my blackberry is stuck with a white screen and the blackberry logo. I tried to take the battery, restart, but nothing works, it always goes back to the white screen with the logo. I also tried to download the Blackberry Desktop Manager, advice from other threads, but it won't let me download, error. I've been home for several hours now. Please I'm panicking, help...

  OK I just found a way. had to reinstall the operating system... BT, now everything is wiped clean from my bb. contacts, messages, app, everything is new. Well at least my phone is running again

• BlackBerry Curve 8520 smartphones stuck on a 'white screen of death '.

  Hello world

  I have a Blackberry Curve 8520. Yesterday, he got stuck on a white screen, with a little black clock in the middle (the kind you see when you're waiting for a page to load in the browser).

  Even if I turn off my phone, take the battery or put it on charge, this "white screen of death" I read he is described by other people online, won't go away!

  If anyone can help, I would really appreciate it. Thank you.

  Ok.

  If your BlackBerry is turned off the power with a black or white screen, follow the instructions below. The only indication of life may be the flashing red indicator light in the upper corner. Nothing seems to wake and Desktop Manager does not recognize that a device is connected.

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
  http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
  Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

• Screen blackBerry smartphone Bold 9700 completely white since the upgrade of the software.

  Since I had a problem that began with my screen goes white after powersave around the beginning of this week. After pressing a few buttons, I discovered that the mute would allow me to return to my home screen, after that he took over. This kept in past and then after a while, my screen has developed another problem where the pixels of a screen show after I pressed an option. Move mouse erased pixels, the problem got more irritating so I decided to upgrade my phone software by connecting to the computer. Instead of this the problem he kept the same white screen permanently in a State where I can not receive calls!   Can someone help me?

  Finally solved the problem by downgrading my OS to the earlier version I v5 etc works fine now

• BlackBerry Smartphones unable to access Internet in WiFi hotspots such as Starbucks

  Ok.  I've scoured the forums here and almost everywhere possible on the net with over some luck to find an answer for almost a month.  I am currently on the cards by Fido. I bought a BB curve about a month ago because I was told that it has built in WiFi.

  I have no problem connecting to my wireless home network.  Weather, that I secure it or not secure.  I have no problem connecting to any open or secured wireless network.  When I have a problem is when I go to places like Starbucks where there a login screen.  So, I'm unable to connect at all.

  Search for networks, it finds the network.  I select the network.  Then, he said that it is connected.  So I'll try to go on the internet and it gives me just a blank white screen.  Now I find that my BlackBerry is just a useless paperweight because mainly I got to use in Starbucks coffee shops, since that is where I am much of the time.

  I tried to go to bell.ca and see if I could access it like this (as I read somewhere to try this), still no luck.  My question is, why would I be said that it has built in wifi, if it only works on some networks?  It is able to be used on networks that have a login screen or is not able to?  And there at - it something I am doing wrong?  It shows the name of bell's access point when it says connected.  And I made sure that I put it in wireless mode.  I had other devices (Palm Pilot) who had no problems to connect.  What is the built in wifi point if it does not work on all wifi networks?

  Ultimately what I want to know, is how to get my BlackBerry to bring up the pages of connection of these "hot spots"?  Weather in Starbucks, libraries, other cafés etc. ?

  I can't guarantee that it will work, but it is worth trying.  After you open your browser to connect to a wifi hotspot, press the BB Menu key and select Options and choose the Configuration of the browser.  Then, with the browser setting, try to set it to "Hotspot browser."

  Who help me?  Otherwise, let me know and I'll see if I can get my Storm2 to connect to Starbucks or other hotspot later today.

• BlackBerry Smartphones unable to download apps

  Hello world...

  I have a little unusual problem, I can NOT download any application from Blackberry App World.

  When I select any application and 'click' 'Download' I wonder to accept 'Blackberry App World Blackberry payment Service additive to the Blackberry ID' and after accepting that I see "Please wait" icon for a few seconds, but after that nothing happens at all. "

  What should I do?

  Help, please

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • KB24200 Screen loops when BlackBerry ID or PayPal authentication is verified in BlackBerry App World storefront on the BlackBerry smartphone

  I hope that it contains something useful.

  Good luck and let us know!

• BlackBerry Smartphones unable to update BlackBerry App World on Bold 9700

  I use a BlackBerry Bold 9700 BlackBerry OS version 5.1.0.121 with BlackBerry Device Software version 5.0.0.442.

  When I click on the BlackBerry App World on my camera icon, I get the following message:

  "To continue to use BlackBerry App World, you must upgrade your current version. For more information, please visit www.blackberry.com/appworld/support. »

  So, I click on the upgrade button. My BlackBerry browser then launches automatically and tries to open the "'http://appworld.blackberry.com ' page." However, whenever I tried this, the page may not load in Black Berry browser and remains off. I tried to leave my phone for increments of 10-15 minutes to load the page, but after several attempts, I was never able to open the page successfully. I still get a blank page.

  So, I visited the next page on my desktop: http://ca.blackberry.com/apps/app-world/download.html.

  I tried the first method of sending the URL on my device, but it ended up with the same result described above when I tried to access the URL that was sent to me. The BlackBerry browser displays a blank page.

  I then tried the second method described on http://ca.blackberry.com/apps/app-world/download.html. I connected my device to my computer via a USB cable and clicked on the download, it affects today by following the instructions on the page. But, when I clicked on the button, I was led to a "Mode not available" page that says the following:

  "Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser of your BlackBerry® smartphone. »

  So my problem is cyclical. The page that I need to access the site to download the App World can not load in my BlackBerry browser and I can't download the product via USB either. This seems to be a bug, and I want to report it to Research In Motion.

  If anyone has any advice on how to solve this problem, it would be much appreciated.

  The solution described on http://supportforums.blackberry.com/t5/BlackBerry-World/Can-t-upgrade-BB-World-I-think/m-p/2485451 solved this problem. Thank you, sdgardne!

• BlackBerry Smartphones unable to use BBM

  I can't use BBM on my curve 9320 such as a message informs you that exception; java.lang.NullPointer as follows Eception Exception. What's this & how can I get rid of him?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry Smartphones BBerry Bold 9650 - dead screen - how can I see content of guardian of password on PC

  The screen on my 9650 comes to die. I'm not sure I'll get fixed, I can just get a new phone (not a BBerry this time). But if I don't get the screen replaced then how to display the contents of my PWK saved on my computer? Can someone here help me understand this?

  Hi miamispy,

  Try these steps, could help in your case...

  Download a Simulatr for Bold 9650 and installed the software. You can find the Simulator to BlackBerry Smartphone simulators - URL

  http://NA.BlackBerry.com/eng/developers/resources/simulators.jsp

  Once the program is installed, launch the program, which shows a picture of the phone.
  now to start my software of management of office and back in the Smartphone Simulator
  In the menu, select 'USB cable connected' which simulates the connection of the smartphone.
  Once u this, office management software invites you to create parameters for the then new phone.
  Once u put in place this new virtual phone, restore your backup from the virtual desktop management software to the new.
  u could then use the mouse to go to the password manager and open the program. It will encourage u password and all the data is displayed.

  Good luck...

• BlackBerry Smartphones unable to continue the session to move email yahoo to new BB

  in managing Email accounts, I can access my e-mail with my BB username and password settings, a new BB device is detected and I can choose to move my e-mail account, but I get the following error after I entered my e-mail password and select 'enable '. :

  "Sorry, impossible to continue your session.  Please log in again. »

  Please notify.

  G

  So... is this a new BlackBerry smartphone for you?

  Please try this, using your BlackBerry browser...

  Go to mobile.blackberry.com

  Scroll down to Communication and e-mail.

  Choose the appropriate email, configure the options.

  It works for you?

• BlackBerry Smartphones only "hotspot browser".

  I've updated my facebook application to the latest version, but just after that the update of it... i cannot connect to facebook or any other internet-based application. My bbm has stopped working and I could no longer emails. I went to the options of the browser and discovered that I could only go on the internet via a hotspot "browser"... There is no other choice. I tried the battery pull or HRT "sign up now" option but nothing happens. ".  I had my SIM card and inserted into my wife BB and everything works fine.

  I don't know what to do next... Please help

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

• BlackBerry App maps showing just white screen

  This is a new Q5 and I'm very well connected to the internet. From maps app but all I get is a white screen with a blue dot. Is there something that I am missing.

  Namely that there are no cards BB for the India

• BlackBerry Smartphones unable to synchronize contacts with Desktop 7 subfolers

  To set up synchronization of the various folders and files of data using BlackBerry Desktop Software 7.0, follow these steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry Desktop Software, and then click Organizer.
  3. Click Configure next to the type of data (Contacts, calendar, tasks, notes) which requires sync with a folder.
  4. Click Advanced...
  5. Select the folders tab.
  6. Select the radio button to select different Sync.
  7. Navigate to, and then select the specific item to be synchronized in the list and click Add
  8. Click OK.
  9. Click OK.

  Thanks for the Info. not familiar with the forums. Have since found the solution. It is a problem of blackberry, I had to set up a new profile of .pst and import all data.

• BlackBerry Smartphones 8130 dead battery / flashing screen?

  Hey all the... I have an 8130, used for a few weeks with happiness, opportunity and then I let my battery choke yesterday. Since that date, when plug it into USB-> PC or the wall charger BB all that I get is the white screen with blue streak through the empty battery. The backlight flashes also - from top to bottom (not extinguished/turned on) on a very regular basis. I had plugged a few hours at work, no change. If I remove the charger, it dies. I tried to hook up w / Office Manager, now that I'm at home, it dosent sees the device. JL_Cmder arrive deviceinfo either. It was not fallen or done it get wet. I just hung my Orb login for the first time and finished streaming videos (very cool btw).

  so... is this just a dead battery?

  I went to Verizon today store to get a new battery, and the guy he said that I have TO buy from them, and they store them. That made me angry so I left without buying a... but is it true? It seems to me that there are a lot of places sell them.

  Thanks in advance!

  You can buy your battery anywhere where they are sold, even an ATT or TMo dealer, you have the same battery, you, who should be the yellow battery C - M2? Even BestBuy has sometimes.

  LET your connected USB and charge for a few hours and then with the USB plugged, remove the battery and reinsert. See if boots and LEAVE longer, load to 100%.

  Tip, don't ever let your dough in less than 15% charge.

  Read this for tips battery: http://www.blackberrynews.com/2008/05/20/battery-use-tips-for-your-maximum-battery-life/