BlackBerry Smartphones BB8330 Bell v4.3.0.124 - how to add a '1' to the Canada or US long-distance numbers withput the smart dial option?

Hello... I called Bell to find out how to add a 1 to my long distance numbers and they said go to options > numbering however my BB8330 has no chip / or display option smart dial under "options".  Currently my long distance numbers are programmed in contacts showing the 1-800-XXX-XXXX but when I dial number, the screen don't watch not '1' operator said that the number cannot be completed as composed, please check the number and dial... which means I actually have to dial the number with a '1' myself.  It's a pain.  What is the point of store the reference long distance with a '1' if I have to do this all the time?  Someone at - it a response?  Yet ONCE... my phone is not smart dial option. I tried to find it under other headings, but not luck and can't find anything online that helps so far.

Thank you!

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