BlackBerry Smartphones Blackberry 8530 Eception Exception Index 91 > = 91

Hello!  I work for a University and manage the support of end-user for our blackberries.  I have a user with a Blackberry 8530 who randomly receives the Exception Index 91 Eception > = 91 error message.  It seems especially pop up when she's in BBM - specifically there are a friend request that it cannot open or answer to this seems to "trigger" this error.  It may be a coincidence, I honestly don't know.

With this problem, I have decide it was better fall back and punt-, I did a full cleaning and set up on the BES Server (our Director asked to give him a new password to activate).  I ran through the activation of business for her, it activated fine, no problem.  Has worked with her for a while, but then a few hours later - same error message. Beyond wiping and backup implementation, I don't know what else to try.  Is there anything specific I can do for this error message? Is the complete wipe of data and applications of the section options security somehow not a full erase?  I know that I had checked the two sections for the applications and data when I wiped it, that I made doubly of.  Something back from the BES server when you reactivate?  If so, somehow that can't?  Or is this a phone number and I need to see about getting a replacement?  Thanks in advance

Hi Melanie

This isn't an error at the level of the system, it is a mistake to application level. Something the user is done with the BBM (or whatever the application that she uses when she sees the error), is originally that the application access to a memory not valid; in a Word, poor programming the part of the creator of the application.

Go to the home screen. Hold down the ALT key and type "lglg" (it's L, G, L, G, lowercase, without the quotation marks). You won't see anything as you type, but after typing it, the system log file is displayed. Scroll down the page until you see a line referring to an untrapped exception. The application name will be in the info for this line. You can then uninstall this program to see if the problem is resolved.

If the program is to launch a n > = n exception, your best bet is to notify officials of the application, and hope that they will have a quick fix in the short term, or a patch update is ready to be released.

Tags: BlackBerry Smartphones

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