BlackBerry Smartphones blackBerry 9800 - scroll

I'm unable to scroll before the initial screen in applications like facebook etc etc.


Each time a random strange behavior or slowness comes, the first thing to try is a proper reboot:

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.

See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

If this isn't the case, then I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

Good luck and let us know!

Tags: BlackBerry Smartphones

Similar Questions

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    Here is a KB with the instructions:

    • KB05327 How to set the parameters of AFN on the BlackBerry smartphone

    I hope that it contains something useful!

    Good luck and let us know!

  • BlackBerry Smartphones Blackberry 9800 - file access slow - Please HELP

    Hi all

    I'm new to the Forum of blackberry, but have used a bberry for years... I bought the new blackberry 9800 and love. But lately I had problems when access to the records of the unit, it's the situation.

    1. click on the Applications folder-> perfect 2-3 seconds to open-> go back

    2. click on the Applications folder-> open-> go back 2-3 seconds (repeat 3 - 4 times)

    3. click on the Applications folder-> 10-15 seconds to open - > back out (lock device or wait a minute or two)

    4. click on the Applications folder-> perfect 2-3 seconds to open the folder

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    (2 wipe device reload OS, reinstall any problem comes back after a day or two)

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    OS version 6.0 Bundle 695 (v6.0.0.246, platform

    A battery Pull does not solve the problem...

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    updated my blackberry to the latest version of the operating system and works perfectly now

  • processing message c0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c when connected Blackberry 9800

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    Try what it says here

    run "regedit" then go here

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Windows]

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    Looks like it may have something to do with a floppy disk. If it is installed disable it in the BIOS. If you do not use

  • Cannot imitate my app on BlackBerry 9800

    Hi all

    I create a remote web application and give him all necessary access in the configuration file it works fine on blackberry 9300 (

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    Configuration file:

      The BlackBerry Developers Blog
      Jihed bouchnak - Menasys

    Thanks in advance

    I solve it

    Just run

    D:\Program Research In Motion\BlackBerry\mds\run.bat SDK WebWorks

    and you deploy applicationit will work

  • BlackBerry 9800: SMS sent to the iPhone is truncated

    Hello world

    I am facing this problem on BlackBerry/9800.

    I developed a SMS sending request.

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    My BlackBerry receives the correct message, but what is the problem when it is sent to an iPhone.

    Thanking you.

    Kind regards


    Problem is solved. It was basically a problem Encoding. In the message of 1400 is time. Of this-> 14:00, I actually replaced colon with '\u000 '.

    So, it was the origin of the problem on iPhone and on the machine that I created this SMG selector.

    Thank you.

  • BlackBerry 9800 Smartphones Touch screen does not

    as mentioned in the subject

    am having a problem with my torch 9800 sensitivity to the touch screen does not work. I tried formatting than her apps, but still nothing is happened

    also it restarts automatically several times and it is the fact that it is difficult to do something to solve the problem of the screen

    Please I need your help for this problem

    Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This will clear all hide as restarting a PC. Then try again and see if the problem persists.

    What OS are you on? On your device, type a new message MYVER and a space after to see and report please.

    On device, go to Options, device, application management is a great way to see what your applications with your use of the CPU on Smartphone. Simply drag bar greater than CPU and see what happens. Also touch the CPU menu to see other time variables. I discovered that an application has been eroding CPU cycles on my own

    Disable Compression on the memory card? go to Options, device, storage

    using a custom theme? Try it for a day that factory by default to avoid your theme

    remember the ESC key to close most applications, with the exception of GPS and some chat clients. other applications must use the menu and then exit or close. The key furthest to the right is a key to the House and does not close on its own apps, but will put an end to the calls.

    If the above does not work then maybe in running a new OS is in order.

    Manual device OS upgrade instructions:

    1. start by searching for your operator and the system operating file that you want to use.

    2. make a backup of your device first, using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. Get DM here

    3. download the OS files to the PC then install on the PC by running (double click) the downloaded file.

    4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."

    5. This step is not necessary unless there is a problem on the next steps. Use BBSAK from and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then proceed to step 6

    6 remove the internet connection for PC and reboot the PC.

    7. plug the BlackBerry and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file was in.

    8. If you did step 5, restoration of the back upward. Follow this KB if necessary

    Take advantage of the new operating system.

    If after all this then maybe you have a problem with your device and will need to contact the place of purchase if under warranty still.

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  • BlackBerry smartphones can not take pictures with my blackberry 9800 torch

    Hello! I can't take pictures with my bb torch 9800.
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    In short; My bb torch refuses to take pictures.
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    Thank you

    Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This will clear all hide as restarting a PC. Then try again and see if the problem persists.

  • BlackBerry 9800 Smartphones email settings

    I am trying to set up email on my Z10 Tiscali, but am not miserably, so want to copy the settings of my 9800, which worked perfectly.

    I created my email on my 9800 via, that works really well, however, it does not support the Blackberry os10 and worse still does not see me email on my 9800 value so that I copy them (I tried settings > e-mail, but nothing is happening!)  I guess that they are buried somewhere else in my 9800.

    Any ideas?  I currently O2 and TalkTalk look at this and they are all wrong!

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    Any ideas?

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  • Blocking of Smartphones Torch 9800 blackBerry

    Hello.. my favorite torch 9800 even already open and put the battery.

    After that restart can not go to the option. Just hang out. Help, please.

    Laundry wrote:

    Hello.. my favorite torch 9800 even already open and put the battery.

    After that restart can not go to the option. Just hang out. Help, please.

    Hello Lye,

    Please reload your OS. Read this article.

    How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software fo...

    Thank you.

    Good luck!

  • BlackBerry 9800 smartphones keeps restarting

    My 9800 torch keeps restarting and never started working. any help?

    You should consider the update/reinstall your device operating system. Check the KB article below-

    KB03621  How to recharge a device and software applications on the smart phone BlackBerry with BlackBerry Desktop Software

  • BlackBerry smartphones my 9800 uninstalls random apps

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    Just for fun, open your App World app and go to My World. Press the menu button and select Refresh. It appears after doing this? I only ask because I've NEVER heard talk of a BlackBerry apps uninstall on its own so I suspect the app is still there somewhere.

    I hope that helps you.

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    Hello and welcome!

    First thought, the latest version of Docs To Go is 1.006 (052)... you're on 051, so you must update (available in the menu in one of the applications).

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    Hello people,

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    If you don't mind venturing outside the enclosure of BlackBerry, you'll find some superb Seidio products.

    I bought two cases and a long-lasting and I could not be happier with the quality of the product and the customer service.

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