Smartphones blackBerry desktop software does not 'connection '.

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• BlackBerry Smartphones BlackBerry desktop software does not communicate with my camera

  My BlackBerry Desktop Software interrupts suddenly to communicate
  with my BlackBerry 9800 device. I start to receive a massage:

  "BlackBerry Desktop Software can communicate with the.
  connected device.

  The BB9800 is not restart, a fully charged battery and I
  the latest version of the Desktop software, but "retry" option does not help.
  I reinstalled the desktop software, but it does not help as well.

  I can see the unit records both media-card and can operate with
  them, but can not use other options of the
  BlackBerry Desktop Software. Please, help me.

  USandler

  Solved. Updated balackBerry device software solves the problem.

• BlackBerry Smartphones Blackberry Desktop Software does not install

  I just got a Blackberry Tour from Verizon. I am trying to install the Blackberry Desktop Software. I insert the CD and all I get is a window (sort of background grey) with the label user Blackberry tools and nothing happens. I get the same results on my XP and Vista PC.

  I downloaded 5.0 from Verizon and installed.

  Thank you

• PlayBook of Smartphones blackBerry Desktop Software does not recognize. not recognized as peripheral mass storage

  Work Machine - Windows XP question: I installed, removed, close and re-installed the latest version of the Software Desktop 6.0.2 B45, but failed to get the Office to recognize my Playbook.  As the system does not recognize the computer as a mass storage device either

  Home Machine Windows XP problem: I did as above and now not only the softare does not recognize the Playbook but it charges 6.0.2 B45 whenever it is connected.  The computer recognizes the Playbook as a mass Storage device, but 570 MB 100% full (it is a machine of 64 G)

  Ideas for one or both?

  Sorry, I was in the wrong community section

• BlackBerry Z10 BlackBerry Desktop Software does not support the BlackBerry 10 operating system

  I am wanting to sync the Z10 with my Mac andhave times link BB and BB Desktop Software but the message it gives me is:

  This BlackBerry device running the BlackBerry 10 operating system.  BlackBerry Desktop Software does not support the BlackBerry 10 operating system. Visit www.blackberry.com/support to learn more about how to synchronize your multimedia files, backup and restore data from the camera and more, with your device.

  All software are up to date on Mac and BBZ10

  What should I do?

  You have the two desktop software and link configurΘ for dΘmarrer when a device is connected to your Mac. You must go into the Desktop software settings (I don't remember exactly what to do, but there should be some settings at the top right) and set it to not open when a device is connected. Once you have it set to not open when your phone is connected, make sure that the link is set to open. That should solve your problem.

  Let us know if that helps you.

• The Smartphones from blackBerry Desktop software will not connect to 9700 Win 7

  Recently, I lost my 9800 "BOLD" and had to go back to my old 9700.  When you try to resynchronize the 9700 for the desktop software, it started the process but then stopped.  Now the software connects to the device even if the device shows connected to the desktop computer.  In addition to the software crashes and cannot be closed.  I tried to uninstall and reinstall the desktop software but no improvement.

  Any ideas.

  Thank you

  Peter

  Interesting... the only time wherever I got a message like that is when I am attached to my PC and using the AppWorld on the web from my PC browser... a plugin is installed on the PC so that it works. I never recall a message as you describe directly from the desktop software.

  There is no need to use the older Desktop software... in fact, under Win7, it is even probably not supported. So, now I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, under Vista/Win7, use the option "Run As Administrator" for everything.

  In addition, it was also reported that when your user profile on windows (type "echo %UserProfile%" in command prompt) contains spaces, then the installer will not work. To resolve this issue, log off from your Windows account and sign in using the local administrator account (or any other name of account without spaces) and install office (for all users).

  (1) delete your package to update device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM desktop software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some noted that there are several registry keys to remove talk in this KB... don't forget to get your all associated with RIM registry database
  • Others have reported the use of a registry cleaning tool to be also useful
  • Still others have reported the use of your original PIM (Outlook, NOTES, etc.) Installation CD, run the "repair" to be helpful in some situations process

  (3) obtain a new download of the RIM Desktop software:

  • http://us.BlackBerry.com/apps-software/desktop/

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install the software on your PC Desktop

  Installation of 6) (also on your PC), device OS package

  (7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager
  • KB23681 How to configure settings to synchronize Organizer data using BlackBerry Desktop Software 6.0

  If all goes well, who's going to make things again.

  Good luck and let us know!

• BlackBerry Smartphones BlackBerry Desktop Software could not validate your update to the BlackBerry device...

  Hello. I had my blackberry for a little over a year. It's a Bold 9650. After I have updated to OS 6, everything was going fine except for the fact that I have lost password Mole and Brick Breaker. Small problems, I know. But when the day consists of a lot of waiting around, believe me, these two helps. in any case, I looked on various forum how to recover them and more expected to open the Fund Manager and go to the list of applications and simply check out these two games and to update. I did that, but when I went to update, I had to wait a while because he loaded [yes I use a mac], and then this message pop up would be "BlackBerry Desktop Software doesn't have to validate your device BlackBerry - abandonment update install due to failure of the validation.» Some packages contained unsatisfactory dependencies. "So now I can't update my phone at all with anything. What can I do to solve this problem without doing a full cleaning [which I don't know how do either, I see a lot of people talking about it]? I just want to be able to update my phone.

  Hey acabungc,

  Welcome to the community of BlackBerry Support Forums.

  This error is caused by a third-party application on the BlackBerry. This application will need to be removed and then you can re-installed games.

  To find out which application is causing the problem go to/Library/Application Support / BlackBerryDesktop / Logs and open the daily log on the Mac.

  And you will find a line in the newspaper that said: abandonment of the install because of unmet dependencies for packages: ((Application name))

  That lists the name of the application.  Then you can remove this application from BlackBerry.  Let me know if you have any other questions.

• Need to Smartphones blackBerry help-apps does not connect to the internet, even with UMA

  Yesterday for a strange reason my app fmylife, even my aim and msn messenger does not connect to the internet. The blackberry browser connects either, only opera mini-tout this time I am connected to my wifi at home and I UMA. Calls and texting works fine. I tried several times to switch off the connection and then turn it back on, I restarted the phone, I took out the battery but nada.

  Any suggestion or help is greatly appreciated!

  -Hillary

  Hello!

  Official information is available here:

  • http://blogs.BlackBerry.com/2009/12/new-version-of-BlackBerry-Messenger-available/

  See you soon!

• Applications for Smartphones blackBerry desktop sw does not recognize do not

  This is a new BB - 8310 Curve 9360 upgrade

  Hello and welcome to the community!

  Download and install on your PC, the package of BB OS that you want to work:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  If you select the specific operating system that is already running on your BB Desktop software will expand what it offers to you in Applications. If you select another operating system package, then he will offer to change your operating system installed BB to what you have installed on your PC.

  If you choose a bundle of BONES which come else that initially manufactured for carrier of your BB, don't forget to remove, PC, at least one (and possibly two) copy of the SELLER. XML, the package will not work with your BB if you do not delete this file (s).

  Good luck!

• BlackBerry Smartphones Blackberry Desktop 7 does not

  I like many others downloaded the update for DM7 last night to find that it won't synchronize with any data Outlook or Windows 7.

  If you rightclik on the desktop icon and the compatibility settings check that the only listed program is Windows XP [SP2].  This might be the reason main why many of us have problems!  Given that as a small business user, I need to be able to synchronize my Blackberry with my PC could RIM not put a DM6.1 temporary download link [which is compatible Windows 7] on the site Web of Blackberry until what they have addressed the issue with DM7.

  I'm about to renew my mobile contract and the I am looking seriously away BlackBerrys, if they do.

  Desktop Manager VERSION 7 does not at all.  Back to the General Support Forum page and look at the second option Recenly solved on the right side.  Basically, rou do a clean uninstall of version 7 and reinstall 6.1.

  Bob

• Smartphones from blackBerry Desktop Manager does not connect to BES

  Hello

  I'm trying to connect a BlackBerry (device or Simulator) via USB for our BlackBerry Enterprise Server (BES). He worked for another instance of a BES and also a BES express test. We are using Microsoft Exchange. So I have a couple of Outlook profiles. When you start the Desktop Manager, I select the profile according to the connected device. Communication between the Desktop Manager and handheld works well. The only problem is the connection to the BES.

  Device Manager displays under bridge "Connecting" (somewhat similar, it is not executed in English) and the name of the server is "srp.eu.blackberry .net: 4101. Then it tries to connect to the internet instead of the local server for BlackBerry. With other BES servers he was always showing the IP or the local name and the connection was set up immediately. Unfortunately at the moment I have no other BES to connect to.

  I searched my local registry for the parameter in the Office Manager, but just under HKEY_CURRENT_USER\Software\Research in Motion\BlackBerry\PINData of the correct (as S12345678) serviceUid of our local BES server. My problem is, I don't know how this serviceUid is mapped to a server name.

  Our license to a BES 4.1 which has been updated to a 5.0, there may be a few old settings that block the communication.

  Question: whence the Device Manager get the address from which it connects? It appears in the Exchange? Or in the BES (global or with the user)? Does the Desktop Manager searches for the name itself?

  PS: Desktop Manager 5.0.1.42 (25 Sep 2010), 6.0.0.13, BBDevMgr 4.1.0.14 Device Manager

  Finally, I found the solution! It's pretty simple if you know where to look:

  '' Cause. ''

  Routing server (RPS) Protocol address was listed as a server name. The host router only accepts connections from localhost. »

  KB18489

  In the BlackBerry Administration Service you should check the settings of the PRS. This is in the instance of the component dispatcher. In the section "RPS addresses" is only the value 'localhost' authorized. Someone here enter the name of the RPS server. Now when I enter just "localhost" the device series (by USB) works again

• BlackBerry Smartphones Blackberry Desktop Manager does not recognize Curve 9330 after software update Mac El Capitan?

  I've read elsewhere on the line that there is no work-around and Desktop Manager will be updated to work with the El Capitan operating system.  Is this true?  If so, how am I supposed to save my Blackberry?

  Hello

  In fact (unfortunately)... see:

  • http://CA.BlackBerry.com/support/business/software-support-life-cycle.html

  Legacy desktop applications went EOL in 2014. But, you might want to dig around it and other sites to see if any clever users have found a way to get the configuration you want to feature (I don't remember specifically... I know such were found for the LINK, but do not remember if it was also found for inherited DTM).

  Good luck and let us know!

• Smartphones from blackBerry Desktop Manager does not connect with the storm

  Help - I have my head in half way inside an oven gas in despair.   I tried to get on my PC BlackBerry Device Manager to recognize my Storm for a week now.   I uninstalled and installed a trillion times without change.   I tried the USB key in a number of different sockets.   Today, I got my Storm at the phone store.   Their PC instantly recognized the storm using the same USB cable!   Can someone please tell me what is wrong or how I can fix this problem without a hammer?

  What the! *   He worked and immediately synchronized with all my Outlook stuff!   You saved my BB a dead certain violence - thank you very much.

• BlackBerry Smartphones My Desktop Manager does not connect to the phone

  the manager crashes just on the connection. I tried to restart and reinstall the app and nothing helps.

  Can someone help me please?

  Help us help you... Please provide details. What Mac? OPERATING SYSTEM? What BB?

• my desktop icons does not connect to internet

  my desktop icons does not connect to the internet... the fact, but they do not now

  Hello

  1. the icons on the desktop are you referring?
  2. to which programs are associated with these icons?
  3. you receive an error message?
  4. don't you make changes on the computer before this problem?

  Your question does contain all the required information necessary for us to help you. Please re - write your question, this time make sure you have all the information necessary and we will try to help.
  How to ask a question
  http://support.Microsoft.com/kb/555375