BlackBerry Smartphones Blackberry Protect issue was updated to Version 1.1.1.73

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• BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

  HELO everyone

  I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

  It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

  During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

  Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

  Thanks to you all I'm waiting for your helpful solution.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry App issues for updating apps

  Hello

  When I opened my up it shows a popup available updated and if I click on update now it will redirect you to the world of BB and does nothing and if I open again the application even popup appears... And in the world of BB I checked in my world--> my Apps & games--> updates, showing that "you have no more updates to download" Please help me as I use app that can frequently its boring with this popup to update... and I even tried to delete app and the relocation of the BB world but no results (pop-up comes as new update available)

  Hello

  According to your description, it seems that the developer of the app has created an update, but it has not yet pushed by BBWorld. I recommend that contact you the developer of application for assistance because they are the ones who control this process. You should be able to find the contact information for them in BBWorld.

  Good luck!

• Issue of Update Manager (version 4.1)

  I know, I know... I ask 1 million questions on these forums.  But! -in my defense, I walked into an environment that has no documents, no resources and no one with any real knowledge of what's going on. Ok? :-)
  
  Now, we want to implement the Update Manager in our environment.  I see that there are various updates and releases it to 4.1.  Is it a situation of having to download the original and then install other on it? Or can you just download and install the latest version?
  
  Thank you!

  Always use the version of the update manager that comes with vCenter Server. Take a look at http://partnerweb.vmware.com/comp_guide2/sim/interop_matrix.php to find out which products are compatible with each other.

  André

• 10 Blackberry Protect BlackBerry cannot connect to the service of error on BlackBerry Classic

  Unable to connect to the classic BlackBerry Protect on BlackBerry service after the upgrade of the OS for OS 10.3.1.2072 10.3.1.1154 flows. The problem is not resolved even after upgrade to the latest official OS version 10.3.1.1581. Someone at - it experiienced this problem and is there a solution?

  Thanks for your reply and information about BBOS and BB10 users affected by the issue of BlackBerry Protect service. However, I have since effectively solve the problem with an intuitive understanding and a little help from Crackberry.com. Before checking your answer, I saw a comment written by Blaize the Crackberry.com about users who purchased devices BB ShopBlackBerry or Amazon, but have not yet received the recent BlackBerry 10.3.1 update. Referring to a display on Twitter by Michael Clewley @MichaelClewley the following procedure has been proposed "Power off, remove the sim card, restart WiFi only. Look for the updates. Power off, re - insert sim, continue. "On a haunch, I decided to use a procedure similar"turning the unit off, remove sim, restart with WiFi on and then turn it on BlackBerry Protect. To my astonishment, BlackBerry Protect service was restored. Finally, put off, re - insert sim, check the BlackBerry Protect service to check the condition of the remains on. Success!

• Update blackBerry torch 9810 blackberry Smartphones does not start after BlackBerry Protect?

  be on the alert for blackberry protect the update and installed upward and went to restart now. my blackberry 9810 torch is now as it restarts and will not return. need help ASAP!

  You are able to reboot your device in SafeMode as shown in KB17877?

  I guess, because it is taken in a reboot cycle, when you connect to the desktop software it does not have a stable connection to reinstall your software?

  If this is the case, remove the battery and keep it off when you connect to the desktop software. You will get a pop up that the device cannot connect and there should be buttons retry, update and cancel. Select Update and you will then be able to reinstall the latest version of the device software.

  When the load progresses, you will see a step that says "waiting for initialization of the devices '. At this point, insert the battery and recharging must complete.

• BlackBerry Smartphones Can I recover my blackberry protect data backup on a Mac?

  My blackberry 9360 a curve was stolen a few days ago, I never it synced with my computer but I still saved on blackberry protect and I can access my data if I go to protect.blackberry.com and login with my blackberry ID. I see that my backup files exist but I can't download them and I can't get a new blackberry at the moment but I really need all my contacts and phone numbers, is anyway that I could retrieve this information on my macbook?

  Hello

  BB Protect backup files are only single use... to restore to a BB device. It has no other use of them. Where the reason for which this BB Protect is a component very well to a good backup, but in no case should be considered to be the only component.

  If you can access another BB, even for a short period, you can restore it and then save it on your computer, from which you can get 3rd party applications to extract the local backup data in human readable format. However, I've never heard of these tools for MAC... but also, I don't look for MAC stuff.

  If you don't try this (restoration of BB Protect for an another BB), you must be very careful... to refer:

  • KB31489 BlackBerry Protect for BlackBerry smartphones does not display the backup files to restore

  Good luck!

• Smartphones blackBerry HELP - unable to connect to the Blackberry Protect service?

  Today I had an update on my blackberry curve blackberry 9630, on my old phone I used blackberry protect to save my contacts, texts, etc.
  I used it to transfer data before so much confidence, but now it doesn't seem to work.
  I downloaded the app and it is now stuck on the "connect to blackberry protect service" page with the green circle, it was like that for an hour or two.
  I have a full data plan and it worked there the past, can someone help me? Thank you.

  The servers seem to be until now. If this isn't the case, refresh your service books.

  Ron

• BlackBerry Smartphones Blackberry protect site does not recognize my camera

  Afternoon, my blackberry was stolen last night so I went on the blackberry protect site to wipe my data, etc, but the site indicates 'add device '. my camera is not displayed? can someone please? I know that it has been permanently installed on my phone because there always used to tell me that my backup was successful, after having saved and also, it is on my blackberry app world.

  The only way to recover data from backup BlackBerry Protect is with a BlackBerry smartphone.  You will need to get another BlackBerry, BlackBerry Protect using your BlackBerry ID login, then download the backup data on your new phone.

  I hope that helps you.

• Smartphone data plan (BBM, navigation and Blackberry Protect) blackBerry stops working on Blackberry 9930

  Hi I was using my Blackberry 9930 for a little over a year now, with the same data plan.

  A few days ago my laptop could not start, so I reinstalled my OS. However after successful relocation, I met a problem to access the surveys BBM, browser and Blackberry Protect.

  Wifi, browser and Appworld are fine (BBM and Blackberry Protect not fine).

  However, when I turn off my wifi, I get this.

  

  Check the service book, I noticed many missing articles...

  

  Please note that these are ALL the elements, nothing more to scroll down for.

  I noticed there is an additional element in Options > device > advanced system settings: i.e. the enterprise activation

  

  Click to open the Enterprise Activation (I also get this window when I open the mail setup), I come to the page of connection probably BES.

  

  Other messages, I understand that this could be the it policy. I've done many factory reset, via DM directly, via the command prompt using the loader/nojvm command and /resettofactory

  Things I did without success:

  -Full Wipe and reinstall operating system (7.1.0.580, 7.1.0.755 and 7.1.0.991)

  -Remove the policy with the above methods

  -Record of Routing Table, locally on the host's phone and asking the carrier to do so.

  -Access my site of carrier (telkomsel.blackberry.com) of the pc and return Service directories.

  Things to note:

  -Emails are working properly, can send and receive without wifi

  -Browser and Appworld are fine, only when the wifi is enabled

  -Change SIM on another blackberry, my data plan works perfectly

  -If I add a contact (phone B) through BBM surveys, phone B receives the request. However when a phone B accepts, nothing happens.

  -L' opposite is not true. Phone B please, my phone receives no notification.

  My career was told that my PIN code may be suspended/compromised, is it possible? and how should I proceed if it is true?

  Please advice and much appreciated.

  Thanks for the clarification.

  Linsner wrote:

  My carrier checked on my code PIN and IMEI on the Blackberry Administration Site and showed me a report saying that my phone has been blocked or suspended.

  The carrier States that I have to bring this matter to Blackberry since:

  1. I did not buy the handset of them (carrier)

  2. they have proved that my data plan works when the SIM card is transferred to another handset.

  Assuming that the suspension of the SPINDLE is true, nobody knows how should I proceed?

  Indeed, the situation is delicate. The support service is always the responsibility of the carrier, because they are the entity that provides services. But subsidies related to the device falls to the original place of purchase, or an entity to which they have assigned to your supported devices. When the unit was purchased elsewhere, the service provider can refuse support for issues related to the device. And it seems that your service provider is to determine it's a question related to the device rather than a question related to the service. I don't know if this conclusion is correct or not... I tend to interpret your situation as related to the service, rather focus on the device, but I have not seen the 'rules' that they must follow to do this.

  As such, your next step would be to contact the Manager of your support related to the device. Maybe it's your place of origin of the purchase, a service centre or other entity... it varies depending on the region, and I have no idea of what the device-support model is made for you. If you are unsure, contact your original purchase for orientation.

  If all goes well, they will be ready to take your case and it degrades to the BlackBerry without cost to you. I can't say whether they will be or will not be. Sometimes, when issues come and the two types of support (device and service) are not provided by the same entity, there may be a tendency for each to blame others, unfortunately, leaving the end user without recourse, but to continue to try to climb with both entities until you reach someone who will be willing to take responsibility and provide the necessary climbing.

  There is something called incident support, but it costs to just ask the original question, since you are not through support contracts that are in place. If you want to study, you can check it out here:

  • http://us.BlackBerry.com/support/programs/technical/incident.html

  There is also this link, but I can't vouch for its usefulness because I've never needed to use it and reports in our community here indicate mixed results. But you can try:

  • https://www.BlackBerry.com/technicalsupport/index.do?ft=generic

  Good luck!

• BlackBerry Smartphones Blackberry Protect?

  Hello

  my phone (Blackberry Q10) was stolen yesterday.

  That's why I wanted to check Blackberry Protect, but it's only showing me this:

  

  What does that mean?

  Thank you in advance.

  It seems that the device is not connected to the network. It is turned off, data services is disabled or it is wiped and used under another BBID.

• Question of Smartphones BlackBerry Protect blackBerry v.1.1.1.65.

  
  

  Hi n1ckthequick,

  Simply press Yes.

  I have meet this by updating the newest of BlackBerry Protect. My BlackBerry Protect works very well.

• BlackBerry Smartphones restore data on the new blackberry to Blackberry Protect, last performed restoration since my Blackberry Style 9670 stolen

  Help!  My Blackberry Style 9670 (BB OS 6) was stolen.

  My data was backed up on a daily basis by Blackberry Protect and nowhere else.

  New phones Blackberry will be able to access and restore my Blackberry Protect data, or I need to get a refurbished phone from BB OS 6 or?

  If your phone is under OS 7 or an earlier version, you will be able to access this data backup; BB10 phones cannot restore BlackBerry Protect data.

  BB10 phones are the Z10, the Z30, Q10 and the Q5.

  See you soon.

• BlackBerry Smartphones Blackberry Protect Web page problem

  I installed Blackberry Protect on my 9800 a few months ago.  I tested it by going to the web site from Blackberry.com/Protect by clicking on the link to the current location of the view.  This great worked as did all the other options on the page.

  Today I lost the phone home and decided to try the strong ring feature and I'm having a problem.  It seems that by clicking on ONE of the options (view location, strong ring, display a Message) will cause the computer screen go dim and a timer starts turning in the center of the page containing the word Loading... beside him.  Now, it has been so for about 30 minutes, with no sign of ever stopping.

  I found my phone at the same time, but it raises the question of what is happening with the web page?  I don't me remember the last time I tried that there was a problem with a long timeout.  The page does not show my phone correctly and identifies by my phone number, so it isn't a problem with not recognized.

  Any ideas what is happening or how to fix this?  The app is pretty useless without it.

  Mode of compatibility in Internet Explorer v9 solved the problem.

• BlackBerry Smartphones Blackberry Protect does not download

  Can't do Blackberry Protect to download on my Bold 9700, which has software v5.0.

  If I use a USB connection, it says "downloads via a USB connection are not enabled for this product.  Please visit our mobile download site using the browser of your BlackBerry® smartphone. »

  If I try to download it from the link above it says "Download failed" - "907 invalid COD HTTP error 404: not found.

  Any suggestions?

  Can you get the app through the appworld site? On your mobile device, go to appworld.blackberry.com and get a blackberry Protect?