Smartphone data plan (BBM, navigation and Blackberry Protect) blackBerry stops working on Blackberry 9930

Hi I was using my Blackberry 9930 for a little over a year now, with the same data plan.

A few days ago my laptop could not start, so I reinstalled my OS. However after successful relocation, I met a problem to access the surveys BBM, browser and Blackberry Protect.

Wifi, browser and Appworld are fine (BBM and Blackberry Protect not fine).

However, when I turn off my wifi, I get this.

Check the service book, I noticed many missing articles...

Please note that these are ALL the elements, nothing more to scroll down for.

I noticed there is an additional element in Options > device > advanced system settings: i.e. the enterprise activation

Click to open the Enterprise Activation (I also get this window when I open the mail setup), I come to the page of connection probably BES.

Other messages, I understand that this could be the it policy. I've done many factory reset, via DM directly, via the command prompt using the loader/nojvm command and /resettofactory

Things I did without success:

-Full Wipe and reinstall operating system (7.1.0.580, 7.1.0.755 and 7.1.0.991)

-Remove the policy with the above methods

-Record of Routing Table, locally on the host's phone and asking the carrier to do so.

-Access my site of carrier (telkomsel.blackberry.com) of the pc and return Service directories.

Things to note:

-Emails are working properly, can send and receive without wifi

-Browser and Appworld are fine, only when the wifi is enabled

-Change SIM on another blackberry, my data plan works perfectly

-If I add a contact (phone B) through BBM surveys, phone B receives the request. However when a phone B accepts, nothing happens.

-L' opposite is not true. Phone B please, my phone receives no notification.

My career was told that my PIN code may be suspended/compromised, is it possible? and how should I proceed if it is true?

Please advice and much appreciated.

Thanks for the clarification.

Linsner wrote:

My carrier checked on my code PIN and IMEI on the Blackberry Administration Site and showed me a report saying that my phone has been blocked or suspended.

The carrier States that I have to bring this matter to Blackberry since:

1. I did not buy the handset of them (carrier)

2. they have proved that my data plan works when the SIM card is transferred to another handset.

Assuming that the suspension of the SPINDLE is true, nobody knows how should I proceed?

Indeed, the situation is delicate. The support service is always the responsibility of the carrier, because they are the entity that provides services. But subsidies related to the device falls to the original place of purchase, or an entity to which they have assigned to your supported devices. When the unit was purchased elsewhere, the service provider can refuse support for issues related to the device. And it seems that your service provider is to determine it's a question related to the device rather than a question related to the service. I don't know if this conclusion is correct or not... I tend to interpret your situation as related to the service, rather focus on the device, but I have not seen the 'rules' that they must follow to do this.

As such, your next step would be to contact the Manager of your support related to the device. Maybe it's your place of origin of the purchase, a service centre or other entity... it varies depending on the region, and I have no idea of what the device-support model is made for you. If you are unsure, contact your original purchase for orientation.

If all goes well, they will be ready to take your case and it degrades to the BlackBerry without cost to you. I can't say whether they will be or will not be. Sometimes, when issues come and the two types of support (device and service) are not provided by the same entity, there may be a tendency for each to blame others, unfortunately, leaving the end user without recourse, but to continue to try to climb with both entities until you reach someone who will be willing to take responsibility and provide the necessary climbing.

There is something called incident support, but it costs to just ask the original question, since you are not through support contracts that are in place. If you want to study, you can check it out here:

There is also this link, but I can't vouch for its usefulness because I've never needed to use it and reports in our community here indicate mixed results. But you can try:

Good luck!

Tags: BlackBerry Smartphones

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