BlackBerry Smartphones Blackberry World Edition duplication of incoming messages

I am the network admin for my business and I have a user who complains that she is receiving copies of his mail.  According to her, the device worked very well upward to what this past Sunday.  She had been out of the country for two weeks and returned on Sunday.  At this time she started to receive duplicate emails.  We use a BES on an Exchange Server 2003.  I did follow up: 1) I have him removed the BES and added it then re-assigned the BB.  (2) I got the BES BB device wipe and it be given.  (3) I had the BB wipe himself and used a password to activate.  (4) I have updated the OS on the BB and it re-enabled.  After each trail the unit seems to work for a little, but would return double messages.  I spent several hours looking in the knowledge base to see if there's answers.  I am sure that we do NOT have an ENCORE for her.  We have other people who use the same BB style and do not experience problems.  I am at a loss on how to solve the problem and she told me that she gets a lot of e-mail every day.  Please, any help would be nice.

Rob

I guess when she went abroad, that she could not get on the BES and she has set up her email address by using OWA or something, it happens a lot more then you think.  If this isn't the issue, is the user to receive messages in outlook duplicate or it's just the blackberry?

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