BlackBerry smartphones can not CONNECT to THE SERVER
Hello need help. My Blackberry Curve 8520 (OS 184.108.40.2066) does not connect to the server. It shows my network (Vodafone) and gets a strong signal; makes and receives calls; connect wifi; but it is also completely static. After the first Setup email screen I get: your device has a connection to the server problm. (I think it means the Blackberry server?) So I can not connect any email. Very well in my other near-identical Curve 8520 Sim Card work. How can I do please? Y at - it a reset or software update is complete I can undertake? Thank you, Michael
I can help you with the it policy... lack of procedure for access to the BES server, this (and only this) cleanse a BB to an it policy:
- Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
If you do a backup/restore, don't do this basically... rather, backup/restore only the databases specific you need (for example, calendar, contacts, messages, etc.) and more precisely to avoid data bases having something to with COMPUTER policy, business, etc.. If you restore those, the it policy will be conscientiously restored to the device, and you will be right where you are now.
As for a BES Server trying to reach out... There is nothing that I can offer you. Your best bet is to talk to your provider and make sure you have no BES-level service enabled on your account of them. Who should (note 'should'... is there no guarantees) prevent a BES server to reach out and the reactivation of your device.
Tags: BlackBerry Smartphones
The first time at the forum hope it will be useful.
I got a Blackberry by a friend (who was already on an Orange Mobile contract) and I swapped my Orange SIM in the Blackberry. Note: I don't have existing e-mail accounts set up on my previous phone.
The phone works very well (calls, WiFi + 3G navigation) but I have been unable to set up my email. When I try to do this by using the Setup Wizard (and click e-mail SETTINGS), I get the following error message:
- " ? Your camera has a problem connecting to the server. Try AGAIN or CANCEL.
.. .so is probably a matter of settings. However, when I picked up the phone at the local Orange store, they were unable to help me.
gyp, greetings and welcome to the Support Forums of community BlackBerry.com.
Your SIM card account includes THE BlackBerry data plan? You who will have to setup email and many others still the BlackBerry data functions.
I can't send or receive messages BBM or connect to the internet. Status of the service, I said "m not connected to the Internet Service or Enterprise Server. I am connected to my mobile provider and I seem to be the only one having this problem with my friends.
I understand the problem. The problem came from a problem/mistake with my mobile operator and change/upgrade plan. If the problem is not related to the BB server.
forgotten my password. When I go to the login page, I get my e-mail address, click on 'forgot password' and it comes up with a new page where I get my new email address, and there is a picture of 6 letters/numbers that I'm typing in order to reset my password. I type in exactly as stated, click on 'submit' and it comes up saying "image does not correspond to" or something like that. I entered it exactly as shown. No matter how many times I do it, he only says 'no match' - so, I can not connect, or if I can reset my password. To make things worse, there is no method communicating with blackberry, or anyone who is competent in order to obtain assistance.
Seems I am dead in the water and locked forever. It seems that many others have the same problem with no path for resolubion.
To make things worse, there is no method communicating with blackberry, or anyone who is competent in order to obtain assistance.
You must call Sprint, they are your software first line and the device's hard support channel. If they cannot solve the problem, you must ask them escalate the problem to a support technique level RIM. They will, and if they do not offer to do so, you must request this firmly.
Hi there, I really hope that someone can help me with this frustrating problem. I have a Verizon Blackberry Curve 8530 I bought on eBay. I have not had any problems to get the phone activated and it worked like a champ. A few days earlier, the battery got very low and my connections disabled. I charged the phone and now it won't let me connect to the mobile network! When I select the option it tries to connect and a red 'X' appears and it does not connect. However, it WILL connect to WiFi. WTF.
I suggest the following:
(1) dial * 228 and select Option 1. To make again, and select Option 2.
(2) registry HRT
- Homescreen > Options > Advanced Options > host Routing Table > (it matter little what line is current) > sign up now
(3) Service reference books
- KB02830 Send the directories for the BlackBerry Internet Service
(4) batt Pull Reboot
- Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.
I hope that will move things again for you! If this isn't the case, then you must contact VZW for assistance.
'combining BBM with your ID to b' I keep having this message as I had on the phone two days a go, I'm using my old Sim Card. What I can do to start using app world and BBM.
Its says not connected, I guess I have to call the wind to set up.
You are welcome, so please call your carrier wind and let them activate BIS on your account if you don't have that.
I recently started having problems connecting to Blackberry Desktop. When I plug in the device, BBDM software recognizes and starts to connect, but then the green circle just keeps turning around and never ends. I tried to reinstall and still have the same problem, but now he cannot even set up the "new" device My computer is Windows XP with all updates. Nothing has changed on the computer with the exception of Windows updates.
Thanks for any help.
Please try to use a different data cable.
Please help me to connect with my Desktop Manager I could before and when I open Device Manager he has my PIN for let me no, I'm connected. That is what it is
Thanks for trying to help, but the link does not work, that being said I installed 4.7 desktop and reinstalled: smileyvery-happy 4.6 and I'm Golden.
I use the latest version of the EL CAPTAIN 10.11.04, just updated software, and I can not send my emails is to show only SMTP error can not connect to the server.
I can receive emails, but cannot send emails. I deleted the account and reinstalled it once again changed the SMTP Port 25, 465, 993 trying all of them.
Please advice, or guide me what I am doing wrong, or what I can do to fix this error.
Please take each of the following steps that you have already tried, tests after each of them. Back up all data before making any changes.
In the Mail menu bar, select
▹ Connection Doctor window
In the window that opens, double-click on behalf of SMTP (outgoing mail) problem. it. another window opens, displaying the list of all outgoing mail accounts. Choose the one that you clicked.
Select the Advanced tab in the settings for the account and check the box marked
Automatically detect and maintain the account settings
If it is not already done.
If there is more than one account of the problem, repeat. Close the window and save the changes.
Open again the list of SMTP servers. Note the problem server settings, then click the sign button less to delete and confirm. Click on the sign more and recreate the account with the same settings.
If you use Gmail, remove the account completely in the preferences panel accounts Internet and re-create it. The option "detect and maintain" must be selected in advanced settings for the incoming mail account.
Messages will be again synchronized with the server automatically. Which can last for hours if the mailboxes are very large.
Quit Mail runs. Launch the Keychain Access app and enter the name of the server of mail out in the search box. For example, if you use Gmail, enter
Make a note of the password, and then delete the keychain items. The next time Mail connects to the server, it will prompt for the password. Enter and save the password in the keychain.
If you use Gmail, sign in to your account on the site, and in the account settings, click the "Sign-in and security." There should be an option somewhere on the page to "allow applications that are less safe." Enable this option and save the change. Note: I don't use Gmail and I have not tested this solution myself. If it does not, either make you on Google user forums for help, stop trying to use Gmail with the e-mail, or just stop using Gmail altogether (strongly recommended).
The mail server can use a form low, obsolete encryption for secure communications with customers. Recent versions of Mac OS X has changed the behavior of Mail and other applications so that they no longer tolerate low security.
Log on to the e-mail account on the website and see if there is a security setting, you can change. I can't be more specific. Refer to the documentation of the service provider.
If there is no adjustment, convince the upgrade of server securityserver administrator. He or she must do it anyway. Low security affects all customers, not only Mac users.
Otherwise, you have all the right options to continue to use Mail with the service. You can disable SSL in the Advanced account settings, but that is very dangerous and may not work at all.
You might be able to get a more flexible mail client, such as "Thunderbird", to accept the low security, or perhaps you can access the account via webmail.
Ideally, you should switch to a provider of postal services better. You would not have this problem with a well-run service. The risk of weak SSL are known for a long time, and to competent server administrators have already taken the simple steps are sufficient to avoid these risks.
I have never been able to use creative application of cloud, I have to reinstall every time go. The question is always, it says can not connect to the server. My internet connections has always been. What is the problem.
Log, activation, or connection errors. CS5.5 and later, Acrobat DC
I have the following problem:
After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).
In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.
I can still load.
Could anyone suggest me how to solve this problem?
Hello and welcome to the community!
Here is a list of troubleshooting items... I hope that something will be useful:
- KB10144 How to force detect the BlackBerry smartphone using the Application Loader
- KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
- KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
- KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
- KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
- KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
- KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
- KB02640 Troubleshooting USB connections
- KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
- KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
- KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
- KB00019 PIN code not displayed in BlackBerry Desktop Redirector
- KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
- KB01451 How to enable Sync advanced logging if a wired synchronization fails
- KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
- KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).
Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.
My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.
I hope that something it is useful!
See you soon!
BlackBerry PB does not connect to the WiFi PRIV "hot spot". Implements immediately with an android tablet based - Hudl of Tesco UK - but the PB comes not to connect to the private. Reading through various bulletins and cannot find anything obvious that I missed. PB connects to the other wifi fine.
Sorted. And so simple. Just changed PRIVATE WiFi "hot spot" to 5 GHz. thanks to Bruce using BlackBerry.
I have 2 questions that I hope someone can answer.
#1), I have a unlocked new Curve 9300 OS5, checked with my cell phone provider to make sure that everything was compatible before I bought it. My cell phone operator's cellular consumption and their internet settings etc is the same as AT & T, but I am not able to connect to the internet. The phone I bought was a phone that has been configured for use with AT & T. My operator tells me that Blackberry phones are the only phones that they were not able to get to connect to the internet, all other phones that they have had no problem with, nice huh? I do not understand why Blackberry phones, even those which is suitable for AT & T does not connect to the internet via cellular consumption, even using the same codes, or what you like AT & T, or so I thought. Someone, can someone help me to understand this or put me in touch with someone who can, I think Blackberry would learn this so that the problem can be solved, I know several people who would have liked to have bought Blackberry phones, but decided to not not having heard about my situation.
Locked screen message #2). I watched the video and followed the direction, made several times to ensure that I was not missing anything and I still can't display locked message to change the message resolved to plant in my message. Any thoughts on this problem?
Thanking all in advance for your time and your help.
#1) to connect to the Internet with a BlackBerry, you need to have a BlackBerry plan data. Without this, you will get no data service, apart from a few wifi on a BlackBerry Smartphone services.
(#2) you are sure that the device is 'new '? That the message is displayed on the lock screen?
I read on the web site of shopblackberry.com, in the details of charge pod ( http://www.shopblackberry.com/_blackberryaccessories/cgi-bin/pd.cgi?frompage=category&page=product_d... ) that the pod can handset with charger travel or data cable for charge and/or sync with a BlackBerry smartphone. So, my question is related on a problem or a misunderstanding of me to this description.
I want to know if we could recharge and synchronize the BlackBerry via USB cable or is only responsible for the BlackBerry when connected that way. My second question is, is it possible to synchronize the BlackBerry with the USB cable plugged into the pod or not?
Because I got a request from one of my users about the fact that his BlackBerry 9000 can not synchronize when it is on his group.
Thank you very much!
It's a loading dock. It is useful, because just drag you your "BOLD" in there and it will load (just like the 8300 Curve).
If you want to synchronize, you can plug a usb on the side of the appliance cord. This can be done while the machine is in its dock, where the description.
I have the same crib, but for the 8300. It's really worth buying. I'm happy with it every day.
Can't get nothing on my phone for 6 months now unable to connect to my blackberry app world.... am, ask for help please... Thanks moubachir davy.
Hi morad 1280
Welcome to the community,
Like you said for the last 6 months you can not connect to app world may I know what error message you get while you're trying to connect to the world of the app. Also confirm that you have a valid BIS.
Click 'Like' If you want to thank someone.
If problem resolves mark message (s) as a 'Solution', so that others can make use
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