BlackBerry smartphones can not access email POP3 with Blackberry, but works fine in other e-mail clients

Similar Questions

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• BlackBerry smartphones can not send email with v4.5

  I've upgraded to version 4.5 of the software of the device for my Curve 8310 and now I can not send emails (receives OK). I can't access the email settings. When I go to the Setup Wizard, it happens to the page date and time and the next page returns a "404: not found" error. If I go to my 'Mobile e-mail settings' it does not recognize my user name and password (grrrrrr). Suggestions that don't involve reinstalling the original software?

  Network: Vodafone UK

  Hi mjbryan

  U put in place an email with the BlackBerry Internet Service account?  If you have, you must log into your BIS account and return service directories.  If you have not configured to send yet, you must create an BIS account and add your email address.  You should be able to set up BIS here http://www.mobileemail.vodafone.net/

  See you soon!

• BlackBerry smartphones can not access web or send/receive email

  I was not able to receive or send by e-mail all day today.  Also, I can not access the Internet.  Leaving everything expires and nothing happens.  The phone works.  I saw a message indicating that there is no sufficient network coverage for access.  I tried to send e-mail and access the Internet when I got a full bar compliment.

  Any ideas would be appreciated.

  Phone: Tour 9630

  OS: Verizon 5.0

  Carrier: Verizon

  Thank you

  I did a battery pull and it seems to have solved the problem.  Thanks for all the help.

• BlackBerry smartphones can not access e-mail, internet or BBM

  Hi, I think I have a problem similar to the previous posters... my mother gave me her blackberry tour when it improved and I had unlocked it (from a cell in Sasktachewan provider) so that I can use it for my move to Dubai.  In Canada, I was able to use the voice, SMS, email access and BBM... through FIDO.  I couldn't see any internet icon so I hadn't any data plan.   He paid for everything.

  I had a working VISIT before and was able to access the voice, SMS, internet, BBM... that's the difference between enterprise blackberry (which I suppose is available only for companies) vs the Blackberry Services (Email or social networks) for personal use?

  When I moved to Dubai, I pulled the FIDO sim card and got a (Yes... sim card "du").  Then, I paid for and activated my blackberry services (email / BBM) However, when I tried to configure my email account, I got an error "your device had a problem connecting to the server.  I tried pulling out the battery, to register using the Advanced Option, host of routing, register online at du.blackberry.com and when I try to register there, I get the message that says that my device cannot be registered and to try to register through the advanced options and if it does not contact my wireless provider.

  A technical support person come back to me and said that my blackberry service is related to my previous provider wireless (FIDO) and I had to call FIDO to get the PIN out.  I did this and FIDO said that he has been released.

  I tried to repeat the previous steps for registration / establishment of email and I still get the same errors.

  Initially when I got the sim card, they have enabled a social account of blackberry for me and it wasn't what I wanted so they it disabled.  I wonder if somehow my camera is actually saved with, but in terms of bad... so that's why I can't access email / bbm service.

  Thoughts?  I'm kind again on the whole cell phone thing and not a techie so please be explicit.

  Thank you!

  Cindy

  chilkootcindy wrote:

  It is perhaps a silly question... and not to diminish the value of the forum... but is there a number to blackberry people can call?  It would be really nice to talk to someone who knows the phone knows what could be the problem (it took two weeks to tell me that I had to call my other provider wireless to the Canada to release the phone from FIDO blackberry service)

  Cindy

  You can, but with a fresh incident support of approximately $49US by.

  Otherwise, your mobile operator with which service you should intensify your call to support technical level RIM.

  The 9630 is not okay to operate on, without some configuration real depth and even then it may not work well. You will need to follow the directions in the initial post of this thread linked below, and instead of Tmobile or ATT, you're going to need service books for the.  It's not easy.

  http://www.BlackBerryForums.com/General-9500-series-discussion-storm/180267-unlocked-storm-t-t-Mobil...

  My best advice... because I've done this before... is to get a non-CDMA device that works perfectly on, as a model 9700 or 9780 or 9900. Not the 9630, 9650 models.

• BlackBerry smartphones can not access address book after software update

  I'm unable to access the address book by default after doing the update - I have restored my backup and it's all there, with the exception of my contacts.  When I open my address book it is labeled personal and there are no address and when I add a contact, it is not displayed, but I noticed that when I go in the options, it shows only default under 99 entries with address books and when I try to add a contact, it does not show in the list on my phone but the number of entries in the book of failure goes up so they go in that one but I don't can not access?  No idea how I can get back my contact list? (hope that makes sense for a person )

  Thank you

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  Hello LeslieV and welcome to the forums!

  You can have an address book on filter, to check this setting open the address book, and then click the menu button, and then select filter, if business or personal is checked, uncheck both and then see if you are able to access your address book.

  If the above does not resolve the question can you please let us know what device you are using and what version of the software is on the device?  The version of the software is under Options-> on, the software should be 4.X.X.XXX.

• BlackBerry smartphones can not receive emails on "BOLD"

  I have updated my OS to a newer version (6.0) and I can not receive email on my phone.  He tries to connect but the message comes back that it is impossible to connect to the server.  I backed up my phone today, can I return to a previous back upward, and then restore on that?  It's back up to 2 years, how that affects my phone, it's to say, contacts, etc.

  I solved the problem... I just took my battery and released.  Phone has started to receive emails from all my email addresses.

• BlackBerry smartphones can not access my emails

  Hello

  I had my BlackBerry for centuries, but today, this is the first time that I had this problem, I don't know if I re - defining something by accident.

  Basically, I can't access my mails - the sign of star/asterisk appears in the menu to show that new messages have come (and I know that they have because I can see them on my laptop) but when I click on all email icons (the 'Messages' a general or two separate email accounts I have) they just take me to the text rather than messages messages.

  Help!

  Thank you

  Chris, perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

• BlackBerry smartphones can not open emails

  Hi - I can not open my emails this morning. Can see header, but when I try to open nothing happens. All the patches?

  Hello and welcome to the community!

  If it's for BES, then stop now and seek assistance from your BES admins.

  But if it's for BIS-based email, so with a strong carrier network signal (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• 'Bad Request' blackBerry smartphones can not access Hotmail via browser

  Hello

  I can't access hotmail via my Blackberry Curve browser... after the login screen. I get a blank screen with the mention 'bad Request' in the upper left corner.

  can anyone suggest how can I fix?

  Thank you

  It is not you.

  There has been changes. I don't really understand, but I have the same trouble of mobile platforms (passport and PlayBook).

  Best I can suggest is play and find a method that works. For example, go to Bing.com and select Outlook. Connect to Microsoft and access email from here or try. Search the Hotmail from a search engine and look for a link of connection and try that.

  If you find something that works, remember. I know I did, but I forget and understand each time.

• BlackBerry smartphones can not access Blackberry ID account - error message on username

  When I try to log in to update my email accounts, I get a message saying "username entered is invalid. Usernames must be at least 4 characters. "My username and password work when I connect to the site, but I can't update my email from that account. My service provider cannot help me with this; they want to eliminate gradually the Blackberry phones have no technicians trained to provide support. Help please - I can't access my email from my Style!

  Hey nana-chan.

  To connect to your e-mail configuration application, you have the same login information that you would use to connect to the website of your provider wireless BlackBerry Internet Service from a computer. Since you are using BlackBerry Device Software 6.0, it is separated from your BlackBerry ID. If you do not know your account details, I suggest to contact your service provider for this information again.

  These KB articles should provide more information. "How to configure an email address to the BlackBerry Internet Service for the BlackBerry smart phone" http://blackberry.com/btsc/KB15499 and "Unable to connect to a BlackBerry Internet Service account" http://blackberry.com/btsc/KB11261

  Hope that helps,

• BlackBerry smartphones can not sync the calendar with BTYahoo

  I have setup my Blackberry 9780 (running version 6) to synchronize with my BTYahoo email and contacts with success, but the calendar is not just sync.  There seems to not be any interaction between the Blackberry calendar and BTYahoo.

  My service provider is O2.  O2 support said it is a known problem and I have to rebuild my Blackberry, but I hope for a less dramatic solution and one that seems specific to my problem rather than a generic answer to a problem.

  Does anyone have any ideas or knowledge about it?

  Hello and welcome to the community!

  In fact, I'm not sure that what you desire is even possible... refer to this:

  • KB03652 By comparing the BlackBerry Internet Service and BlackBerry Enterprise Server features

  Note that via BIS, calendar wireless is available only for Gmail... not Yahoo. You can check a second time inside the e-mail on the device Configuration Wizard - if you change your Yahoo settings, tic-boxes for the OTA synchronization that is available there. If only the Contacts ICT - box is visible, then calendar is not available for OTA synchronization.

  Good luck!

• BlackBerry smartphones can not send emails on new storm w / integration BES

  I have the new Storm 9530 (Verizon) and have the latest version of the os installed via Nguyen. I can not even send emails via my BES. I wiped the new BB of the BES several times and I give up at this point. Our BES version is 4.1.4.15 and I don't think it should be initially to do because he fully identifies the phone as a 9530. It is being upgraded to V 4.1.6 r2 tomorrow night.

  I don't get some emails. Other things that I tried to get the send feature including get the books service sent again, the reinstatement of host routing tables and a battery pull or two. The settings are set to balance as well.

  I'm at my wits end with this thing!

  Please indicate if you can and thanks in advance.

  Usually I have seen that when a person is not the appropriate permissions configuration

  Check out these KB articles:

  http://www.BlackBerry.com/BTSC/KB04707

  http://www.BlackBerry.com/BTSC/ KB00274

• BlackBerry smartphones can not create email account

  Hi, I'm new here (and Blackberry) and need help.

  I got a used Blackberry 8330 curve and can not create a new e-mail account.  This is the message I get:

  'An account already exists for this Blackberry device.  Please login or contact your wireless service provider. »

  If I scroll down and press ok, it asks the PIN/EIN number, which I have input.  Received the same message.

  How can I clear it so I can add the email?  The main purpose to get the BB was to use it to access my work email...

  Thanks in advance for any help on this.

  Dorian

  Thank you, thank you!  I used your links, called Verizon and cleaned it up!  I have now all accounts added (including my work) that I wanted, and we have updated my software as well.  Everything works as it should. (I no longer do not get the 'other guys' messages as well!).

  You are a star!

  Thanks for helping a newbie!

  Dorian

• BlackBerry Curve 8330 Smartphone: can not receive emails

  I'm having a problem with the curve 8330 to my wife.  It can send and receive SMS/MMS/IM very well, but his phone not getting any emails.  It is a recent issue, may have started yesterday, but I'm not really sure.  Any help is appreciated.

  Update: apparently, she changed her facebook tweaks to no longer receive messages from facebook on his phone.  Is this related to his not receive email on his phone?

  Hi and welcome to the Forums!

  Maybe it's that its service books been corrupted... forwarding their:

  KB02830 Send the directories for the BlackBerry Internet Service

  Good luck and let us know how it goes!

  PS - at least that something other happenend, stopping FB to place things in Messages should have no effect.