BlackBerry smartphones can not transfer photos to the memory of the device to the PC

I'm unable to transfer photos from my BB 9630 Tour device memory to my computer using a USB connection.  I don't have a media card.

When I click on Media Sync > Photos in Desktop version 6.0.1.18 software, I receive the following error message:

"Media services are not available."

Storage media is not available.

"Please check a memory card is correctly installed on your BlackBerry device and mass storage mode is running.

Seeking advice, it appears that in previous versions of Desktop Manager, it was possible to transfer photos directly from the device to a PC without having to move the pictures to a memory card.  Is this not possible with version 6?

Have you tried without going through the Desktop software and instead use mass storage Mode?

  • KB13564 How to enable or disable the mode on the smartphone, BlackBerry mass storage

Tags: BlackBerry Smartphones

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