BlackBerry Smartphones can't synchronize outlook contacts in BB 8310, or whatever it is on PC

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• BlackBerry smartphones can not synchronize Outlook 2007 calendar with Alltel BB 8330

  Ok... Looks like a lot of people have this problem. Here is what I have

  Vista Home Basic SP1

  Outlook 2007 (as part of Office Enterprise 2007)

  Running OS 4.5.0.127 BB8330

  Configured with two accounts-Default calendar/e-mail account is the same account Outlook. (I have Groupwise at work... This isn't the default account/calendar)

  BlackBerry DM 4.5

  Here's what I tried...

  Uninstalled and reinstalled many times DM

  Install the latest version of DM (4.7)

  Latest device OS (4.5)?

  Delete the Intellisync folder

  Only calendar Sync

  DM running as administrator

  Remove all the BB calendar entries associated with the Groupwise e-mail account

  Have run scanpst on Outlook and repaired the file (he said he had some problems)

  First great Sync worked, the only thing I did between the first and the second synchronization have been changing some recurring calendar events and adds two events to my calendar for the Groupwise account. I deleted since these events Groupwise and calendar don't show any entries when I look under the calendar options.

  Now, I get the error "Desktop Manager has stopped working" much-discussed when DM begins to deal with my Outlook calendar. It syncs contacts very well, bed and treats the calendar of the device, then reads 631 records of Outlook calendar, starts processing Outlook calendar files and stops immediately. I have to reboot to get the DM to try to synchronize again. Here is the log of the Intellisync folder...

  Wed Mar 04 22:01:16 2009 - Intellisync Log file.

  {22:01:16.895: create an empty table C:\Users\Jimmy\AppData\Roaming\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}. CFG\TABLES. ITB a.\startup.cpp line 500
  {22:01:16.957: empty table file C:\Users\Jimmy\AppData\Roaming\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}. CFG\TABLES. ITB a.\startup.cpp line 519
  {22:01:23.369: create an empty table C:\Users\Jimmy\AppData\Roaming\RESEAR~1\BLACKB~1\Intellisync\{64193ED4-35AD-4A24-972D-11E7CB4F3E50}. CFG\TABLES. ITB a.\startup.cpp line 500
  Wed Mar 04 22:01:30 2009: error 0 x 83110005.-2096037883.0 a.\syncconfigmanager.cpp line 1137
  Wed Mar 04 22:01:31 2009: error could not load CXLServer1.dll in the product directory... 4005.\callback.cpp line 3610
  22:03:15.782:
  22:03:15.782: start Session ILX, Source = Microsoft Outlook, target device =
  22:03:15.923:
  22:03:15.923: from Standard synchronization
  22:03:16.001: Phase = 10, 31E942E2 = user: reading data of the device calendar
  22:03:17.935: finished reading 17 Records, deletions 0 + 0 Unchangeds for user = 31E942E2 of the calendar system (entry slow sync for resynchronization)
  22:03:17.935: Phase = 20, 31E942E2 = user: reading data from Microsoft Outlook calendar
  22:03:47.575: finished reading 631 records + 0 + 0 Unchangeds for user deletions = 31E942E2 calendar Microsoft Outlook (entry slow sync for resynchronization)
  22:03:47.575: Phase = 30, 31E942E2 = user: write data to the device calendar
  22:27:51.634:
  22:27:51.634: start Session ILX, Source = Microsoft Outlook, target device =
  22:27:51.759:
  22:27:51.775: from Standard synchronization
  22:27:51.806: Phase = 10, 31E942E2 = user: reading data of the device calendar
  22:27:53.600: finished reading 17 Records, deletions 0 + 0 Unchangeds for user = 31E942E2 of the calendar system (entry slow sync for resynchronization)
  22:27:53.600: Phase = 20, 31E942E2 = user: reading data from Microsoft Outlook calendar
  22:28:18.201: finished reading 631 records + 0 + 0 Unchangeds for user deletions = 31E942E2 calendar Microsoft Outlook (entry slow sync for resynchronization)
  22:28:18.217: Phase = 30, 31E942E2 = user: write data to the device calendar

  It's disconcerting. I used a Palm TX for years and was happy to jump into the world of BB. I love the phone, but I bought it mainly to keep track of my schedule. I am not impressed and rest 26 days to test. I hate to take it back to Alltel but its useless unless I can easily and surely to synchronize the calendar. Everyone you have all the answers?

  OK... Here's the update. I tried a few things, too many to enter in, and nothing has worked. Finally, I have downlaoded and installed Companionlink Express and... presto! I can sync again. 49.95 for Companionlink software. It looks like the BB people might write (or buy) a decent piece of software. I bought the 8330 mainly to help me cope with my calendar. When this does not work, I got a cell phone for $ 200 million. RIM has almost come back! Furthermore, the site is www.companionlink.com.

• BlackBerry Smartphones can only synchronize only Contacts and calendar?

  I wanted to replace my Palm Treo with the new BlackBerry 8310.  With the Palm, I could synchronize my calendar and contacts with Lotus Notes 7 through a 3rd party software without going through courier service.  It does not appear that I can install the BlackBerry software without e-mail service because he was unable to access Lotus Notes data.  Any suggestions?

  Thanks for the help of glasses bifocals!  I used Palm products so far and with this being my first BlackBerry device, I'm a novice user.  Your advice was helpful.  I did download the latest version of the Desktop Manager (4.6).  The LNOptions.dll with the 4.6 ends by works very well.  I found that I needed to open Desktop Manager then plug my 8310.  It's not as long as the phone is connected, I could set up my syncroization correctly.  Strange little sequence there, but you sent me down the correct path.

  Thanks again,

  Doug

• BlackBerry Smartphones Can not synchronize Outlook with BB

  I use a BIS with Outlook (Exchange). If I delete an e-mail from my Blackberry, it gets deleted in my Outlook Inbox. However, when I delete a message in Outlook, it does not get deleted on my Blackberry. In addition, the open in Outlook messages are not marked as open in my BB.

  I read the User Guide for the BIS, as long as the article knowledge base KB13509 (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13509&sliceId=SAL_Pub...), telling me that two way reconciliation is possible. I followed all the steps in this article, but messages are still not removed from my BB after removal of Outlook.

  I use a BB8830, and the BIS version is 2.4.

  Any help is appreciated.

  Well, it turns out that messages * get deleted my BB after they are removed from Outlook. However, it takes a long time for this.

  When I delete a message from my pocket computer, it is immediately deleted in Outlook.

  When I delete a message from Outlook, it gets finally removed from my BB. As a general rule, it takes between 2 to 4 hours for the deletion to occur.

  About Gmail messages, unfortunately, they do not seem to never get deleted on my Blackberry.

• BlackBerry smartphones can not synchronize Outlook with the Bold 9700

  I followed several similar questions on this BB, but none of the solutions have worked.

  Synch does not resemble the process of calendar, but treats address book, task and memo.

  BB Bold 9700

  Desktop Manager v5.01

  Newspaper shows that Sync memo details

  Tried the procedure for recording of progress without change to open a session.

  Tried to reinstall DM including "Clean uninstall" procedure removal of some entries in registry/directories

  Tried to delete all the entries in Cical service book, although I did before I read the BB, so I have removed more than just the Scriptures?

  I tried 'Move' procedure for consolidating the calendar

  Tried to delete and send service book?  Although not sure on don't send procedure no BES or internet account of BB, I do not understand this process.

  Currently, my default calendar is empty.  previously, he was had duplicates of the calendar entries to about 1/2, but after trying some of the troubleshooting, calendar is now empty and does not synchronize.

  Don't know when it started, but probably it's a common problem with FaceBook Cical entered. I also had the double entries of many appointments.  The independent troubleshooting, I tried 1 medium synch that mostly eliminated my outlook calendar. After trying to restore outlook, synch realized was not working for the calendar.  Maybe broken several days earlier, don't know.

  Thanks for your help.

  Wait you have set up an e-mail account on the device once you have removed all? The Desktop Manager synchronizes with the default calendar is listed under Options | Advanced options | Default services.

  If no accounts are on the device to create an and make sure that it is set as the default, then try to reset the sync again and see what happens

• BlackBerry smartphones can not synchronize with the USB cable plugged into charge pod

  Hello

  I read on the web site of shopblackberry.com, in the details of charge pod ( http://www.shopblackberry.com/_blackberryaccessories/cgi-bin/pd.cgi?frompage=category&page=product_d... ) that the pod can handset with charger travel or data cable for charge and/or sync with a BlackBerry smartphone. So, my question is related on a problem or a misunderstanding of me to this description.

  I want to know if we could recharge and synchronize the BlackBerry via USB cable or is only responsible for the BlackBerry when connected that way. My second question is, is it possible to synchronize the BlackBerry with the USB cable plugged into the pod or not?

  Because I got a request from one of my users about the fact that his BlackBerry 9000 can not synchronize when it is on his group.

  Thank you very much!

  Hello

  It's a loading dock. It is useful, because just drag you your "BOLD" in there and it will load (just like the 8300 Curve).
  If you want to synchronize, you can plug a usb on the side of the appliance cord. This can be done while the machine is in its dock, where the description.

  I have the same crib, but for the 8300. It's really worth buying. I'm happy with it every day.

• BlackBerry Smartphones Can I edit my Contact list of my PC?

  When I connect my BB 9800 to my laptop I don't see the list of contacts on my BB using Windows Explorer.  I would like to be able to do this because my Contact list only contains phone numbers (a report of my previous cell phone) and I want to add email addresses.  I have a lot of entries to change and it would be difficult with the keys of BB.

  If I can't do it while only connected to my BB is there a way I can do a "Contact list" on my PC and then export it to my BB?  Thank you, Peter

  Hi and welcome to the Forums!

  A few things to discuss... so bear with me...

  (1) contrary to others how things, RIM does not provide desktop PIM. Others force you to use their PIM and only their PIM. RIM provides a driving software that works as a bridge between your PIM and the BB. See this compatible PIM KB:

  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (2) RIM provides a device switch Wizard to migrate from another SmartPhone to a BB... but only for compatible devices. See this KB:

  • KB05459 How to use the switch device Wizard to switch to another smartphone to a BlackBerry smartphone

  (3) If your old phone is not compatible with the wizard, then RIM more offers the possibility to import ASCII and CSV files. See this KB:

  • KB04312 Create and synchronize with an ASCII export file
    KB11194 How to import contacts from a CSV file to the BlackBerry
  • Sorry, but RIM does no research on how to get your data from your old device and in ASCII format or CSV... it is a function of your old device.

  So your choice is, IMO, to continue to use a desktop PIM for your data (and you should, IMO)... then choose a compatible PIM (from above). Then download your data from your old device and the PIM Office. Next, configure the BB to sync with the PIM:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager

  Good luck and let us know!

• BlackBerry smartphones can not synchronize correctly after the 4.5 upgrade

  I have a Pearl 8100 and just updated to 4.5 v. I didn't know anything about the updates specific to the provider and just updated directly from Blackberry.com. Now when I try to sync (I use Outlook 2003 via Desktop Manager v4.2.0.14) he wants to add all my appointments from Outlook - but they are still on my BB. If I complete the synchronization I have duplicates of EVERYTHING. In addition, most (but not all) of the 'all day' events on my BB became 12:00 A - 11:59 P events instead of just an entry all day at the top of the day. I continue to cancel synchronization, so I can't even imagine what would happen if I'm as much that synchronize my address book.

  I looked in my Desktop Manager software update, but I can't back up because I can't synchronize (although I backed up my entire Outlook file, so I guess I have backed up). I also watched by uninstalling v4.5, but indications that I found on one another detachment said to remove the upgrade to add/remove programs and it wasn't there. I know that I'm not an expert in this stuff, but I feel very lame.

  I'm also irritated some images that accompanies my Pearl disappeared. I used their background. I read on other assignments that these images are not in the new software - but why they have been removed?

  What should I do?

  for images: you can see otherwise: the pictures have never been published except for OS 4.2 and 4.3 of the OS. You can search the Web, maybe someone will be stored somehow in the form of images and not as an application.

  on the backup: this has nothing to do with the timing.
  a backup is a file that contains all data on your device. It cannot be used at all except for a full restore of the databases. You should be able to make a backup.

  for the calendar: are all the events in Outlook? If so, you can delete the calendar on your device database (using the right Fund Manager Panel) and then synchronize Outlook calendar.

• BlackBerry smartphones can not create new contacts or modify existing contacts in my phone book / address book

  I get this message every time I try to access the 'New Contact' option on my blackberry curve 8520

  "Application net_rim_bb_addressbook_app (255)"... which seems to cause this problem and how can I fix this problem? I can't add new contacts, nor can I change existing contacts! Help, please! I tried to remove the battery while the phone is turned on, something I could do?

  Please remove Windows Live Messenger or Yahoo! Messenger for now until a new update was released because one of these apps version recently update is causing the problem for most OS5 phones...

• BlackBerry Smartphones Can I synchronize to a server MS Exchange via the Internet Service of BB?

  I am looking to buy a "BOLD" to synchronize my email to work thanks to an MS Exchange Server.  Since it is also a personal phone, my company is going to make me pay the license fee to connect via the BB Enterprise Server.  My question is if the Enterprise Server is the only way to synchronize emails from MS Exchange Server, or can I synchronize my email, contacts, calendar, and tasks using Internet Service, BB?

  Thanks for the help!

  You cannot synchronize your emails without Exchange Server.

  To synchronize the calendar, contacts and memos, you don't need the Exchange, only with BIS is sufficient.

• BlackBerry smartphones can not synchronize the e-mail to Office Manager

  Earlier messages I realized I can't synchronize email between my curve and my personal Outlook email (my provider is comcast).  How a supposed to synchronize email between the BB and Outlook?  If this is a redundant question, my apologies.  I couldn't find an answer in the previous discussions.  I am not technically inclined so use small words.  My provider is Sprint if that helps.  If anyone has a phone number to support technique/BB sprint, which would also be useful.  JULIEN!

  roman1 wrote:
  Earlier messages I realized I can't synchronize email between my curve and my personal Outlook email (my provider is comcast).  How a supposed to synchronize email between the BB and Outlook?  If this is a redundant question, my apologies.  I couldn't find an answer in the previous discussions.  I am not technically inclined so use small words.  My provider is Sprint if that helps.  If anyone has a phone number to support technique/BB sprint, which would also be useful.  JULIEN!

  Your phone number for Sprint is probably on your last Bill.

  On a personal account of BIS, you simply cannot reconcile the BB to Outlook mail.

  You need a BES plan for it.

• BlackBerry Smartphones can not synchronize with Outlook calendar (2007)

  I downloaded the latest version of the Desktop Manager, but now the 9700 synchronize with calendar.  I am going through the installation of the configuration program, and it shows its there but when I sync, it reverts to "calendar not installed."  From what I understand, there seems to be a conflict between "Personal calendar" and "Business calendar" when you map the fields, so that the Setup program does not.

  Is there a work around for this?  After dozens of tests, I wondered if maybe I need to reinstall Outlook?  If you want, I can email the screen shots I took of the process.

  Thank you

  Check the ROBERTFORD Post just a little earlier than yours. It offers a workaround solution.

• BlackBerry Smartphones Can you synchronize all Outlook folders on a Blackberry "BOLD" using Microsoft Exchange?

  Hi, I use a Blackberry "BOLD" to view my Inbox, but I would love to see my other folders, including my spam folder. Is it possible to do? I do not use the Blackberry Exchange Server (BES) - I am using Microsoft Exchange.

  Thanks in advance for any help you can provide!

  Hi and welcome to the Forums!

  FYI - BES = Blackberry Enterprise Solution (or server)... it is not strictly for the Exchange...

  Use of the file is a feature of BES. So if you use it, then it is not available.

• BlackBerry Smartphones Can not add more contacts to the address book

  Hello

  I have a blackberry curve 8520.

  for the momment I 288 contacts but I can not add more. I go to the menu, address book, new contact, the window give me options, I add the information (name, phone, e-mail, etc.) and when I want to save the contact he does not save

  I tried to restart the removing the battery for a minute and reboot, but always with the same problem.

  Also, I figured out that when synchronize my bb with Desktop Manager, the address book is not sync that it says (address book not installed) and this is why I can't drag contacts to reinstall the info because I don't have to return to the top of the address book

  Please I need help with this question

  Thank you

  While there is no limit on how many contacts you can have on your device, there is a soft limit that you can have as many times as the memory of your device can handle. Check the available memory to see if you have any remaining space. If this isn't the case, then consider cleaning out / uninstallation of some things that you don't need to increase the memory available to more contacts.

• BlackBerry smartphones can not find Outlook user profile when you try to configure the settings of the Organizer

  I want to sync my calendar, Contacts, etc.. I have Microsoft Windows 7 64-Bit with 64-bit Outlook. I just downloaded the latest Blackberry Desktop Manager and also the latest OS for the Storm 9550. When I try to configure my Orhanizer and select Calendar and I get to the screen where there is a drop down menu to select the user's profile, I click the menu drop down and the profile is empty. If I try to click then I get an error. Any help appreciated...

  Hello

  See if the causes/remedies in this KB will apply:

  • KB02362 Microsoft Outlook is not available as a translator when the synchronization options are configured on the BlackBerry Desktop Manager

  Good luck!